Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (Nasdaq: III) reports a 1% year-over-year increase in third-quarter annual contract value (ACV) for the Americas' IT services, totaling $12.4 billion, but a 2% sequential decline. While demand for XaaS solutions remains strong, it has slowed from prior highs, achieving $7.9 billion in ACV, up 9% year-over-year but down 2% sequentially. Managed services revenue fell 11% year-over-year to $4.5 billion. ISG maintains a 3.5% growth forecast for managed services but lowers its XaaS forecast from 18% to 10.5%.
Information Services Group (III) will announce its third-quarter financial results on November 3, 2022, at approximately 4:15 p.m. U.S. Eastern Time. The firm will hold a conference call for investors and analysts the next day at 9 a.m. Participants can join via U.S. number 833-927-1758 or international number +1 929-526-1599, with the security code 121223. A recording will be available on the ISG website for four weeks post-call.
ISG Provider Lens™ report reveals that enterprises are increasingly outsourcing contact center operations to cloud-based as-a-service providers. This trend is driven by staffing challenges and the need for advanced customer engagement capabilities via AI and analytics. The report notes that AI tools can resolve up to 80% of customer issues, enhancing efficiency. Companies not meeting customer expectations risk losing business, making customer experience a top priority. Notable leaders in the market include 8x8, Amazon Connect, and Genesys, among others.
Information Services Group (III) reported resilient growth in EMEA's IT and business services market for Q3, with a combined ACV reaching $7.6 billion, reflecting a 7% year-over-year increase. However, sequential growth has slowed for two consecutive quarters, primarily due to declining demand for SaaS, which dropped 14% to $924 million. Managed services saw a record 281 contracts signed, up 15% year-on-year, while IT outsourcing rose 21% to $3.1 billion. YTD ACV hit a record $23.2 billion, but ISG has adjusted growth forecasts downwards amid economic uncertainties.
Workday's migration to cloud-based solutions is rapidly changing workforce management in the U.S. public sector, especially post-COVID-19. The 2022 ISG Provider Lens™ Workday Ecosystem report highlights the challenges faced by governments in attracting and retaining employees due to economic disruptions. Workday provides a unified HCM platform that is gaining traction, allowing organizations to improve service delivery. However, the shortage of skilled Workday experts necessitates engaging service providers for effective implementation. The report evaluates 18 providers, naming several as Leaders across different quadrants.
ISG Provider Lens™ report highlights that European enterprises are increasingly adopting Workday for human capital management modernization amid rising digitalization and pandemic influences. The report notes a growing demand for cloud-based solutions, particularly in the U.K., Germany, and Nordic regions. Workday is adapting its offerings to meet local needs, while consulting and managed services are expected to expand as enterprises navigate complex transitions. Key service providers such as Accenture, Alight, and Deloitte are recognized as leaders in the ecosystem.
Information Services Group (NASDAQ: III) reports a slight decrease in global IT and business services spending for Q3 2022, marking the first year-over-year decline since Q4 2016. The total annual contract value (ACV) reached $23.2 billion, down 3% from the previous year. However, contract activity remains robust, with 661 managed services contracts signed, a 3% increase year-over-year. Despite these challenges, ISG maintains a growth forecast of 3.5% for managed services while reducing the XaaS forecast from 18% to 10.5% due to economic uncertainties.
U.S. enterprises are increasingly migrating from on-premises ERP to Workday's cloud-based platform, driven by the need for flexibility and user experience, per the ISG Provider Lens™ report. Remote work trends, accelerated by the pandemic, have intensified reliance on software for human capital management (HCM) functions. Workday offers a holistic solution that simplifies data management and is rapidly gaining traction across various sectors in the U.S., especially retail and financial services. The report assesses 21 providers, highlighting leaders like Accenture and Deloitte, and notes rising stars in the field.
ISG presented key insights at the Meeting the Challenge of Modern Security Threats in the Cloud virtual event, emphasizing that 45% of cyber breaches in 2021 targeted cloud platforms. Expert Doug Saylors highlighted that many enterprises mistakenly believe that cloud adoption includes automatic risk management. He stressed the necessity for organizations to conduct cybersecurity assessments to identify vulnerabilities, especially since human error remains a major factor in breaches. The firm advocates for tailored cybersecurity strategies to enhance resilience and limit potential attacks.
ISG Provider Lens™ report reveals significant advancements in the U.K. power sector's digital transformation. Utilities are leading in smart grid technology, driven by decarbonization and decentralization. The report highlights investments in SaaS, cloud computing, and AI to enhance operational efficiency and customer service. While the sector aims for substantial green energy capacity growth, challenges remain, including rising energy costs, cybersecurity, and infrastructure upgrades necessary for integrating new energy sources. The report evaluates 33 providers and names Accenture, IBM, and Infosys as Leaders across five quadrants.