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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (III) reports that U.S. enterprises favor AWS as their leading hyperscale cloud provider amidst rising cloud adoption due to COVID-19. The 2021 ISG Provider Lens™ AWS Ecosystem Partners report highlights the collaboration between hyperscalers and service providers to enhance cloud infrastructure. Key cloud priorities include migrating SAP implementations and leveraging AWS data analytics. The report evaluates 59 providers, naming leaders across various service quadrants, including Accenture and Deloitte. The competitive landscape is noted, with a focus on attracting skilled professionals and automating cloud management.
Information Services Group (III) has released a report indicating a surge in demand for Amazon Web Services (AWS) among German enterprises due to the adoption of cloud-native solutions. The report highlights that 22% of European companies are currently implementing cloud-native methods, with 27% planning to do so within a year. The report identifies Accenture and Capgemini as leaders across all provider quadrants, with others like Atos and DXC Technology following closely. Despite concerns about cloud-based SAP, demand continues to grow as companies seek to optimize data analysis and competitive advantage.
ISG Provider Lens™ report highlights increased demand for digital consulting, customer experience, supply chain, and sustainability services in Australia, driven by the pandemic and emerging technologies like AI and IoT. Companies are focusing on digital transformation to enhance competitiveness and enable remote operations. The report evaluates 49 providers, naming Accenture, HCL, Infosys, and Wipro as Leaders across all quadrants. The shift towards sustainability is also emphasized, with enterprises seeking effective strategies to manage climate risks.
Information Services Group (NASDAQ: III) has launched a research study on private and hybrid cloud services aimed at enterprise clients. The findings will be published in the ISG Provider Lens™ report titled Next-Gen Private/Hybrid Cloud – Data Center Solutions & Services, expected in June. This comprehensive study will provide enterprise buyers insights into vendor relationships and services to meet their business objectives. The report will analyze five key quadrants: Managed Services, Managed Hosting, Colocation Services, Hyperconverged Systems, and Hybrid Cloud Management Platforms.
Information Services Group (NASDAQ: III) has launched a research study focusing on IT platform and service providers in the retail sector, aiming to aid recovery from the COVID-19 pandemic. The findings will be detailed in two reports, Retail Platforms and Retail Services, set for release in June. These reports will evaluate how companies are adapting to digital-first strategies and consumer behavior changes. The research involved over 60 platform vendors and 70 service providers, assessing their roles in enhancing customer experiences and operational efficiencies in retail.
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Asia Pacific’s IT and business services market reported record growth of 44% in 2021, reaching $16.1 billion. Despite this surge, Q4 saw a slowdown in Infrastructure as a Service (IaaS) demand, particularly in China. The full-year XaaS spending soared to $13.2 billion, with IaaS growing 47.5% to $11.7 billion. Managed services also advanced by 32% to $2.9 billion. Looking ahead, ISG anticipates a 20% growth for the global XaaS market in 2022.
The ISG Provider Lens™ report reveals that traditional banks are increasingly competing with digital financial services amidst rising consumer expectations for digital solutions. The banking sector is experiencing profit growth due to higher savings and lower credit losses. Emerging technologies like AI, blockchain, and mobile banking are being adopted to modernize operations. The report highlights the challenge of digital transformation, emphasizing the need for banks to collaborate with tech service providers for success. Accenture, Cognizant, and Infosys are recognized as leaders in the sector.
EMEA's technology and business services market achieved a record annual contract value (ACV) of US $26.5 billion in 2021, reflecting a 23% increase, the highest growth rate ever for the region.
Although Q4 ACV reached US $7.1 billion, marking a first for the quarter, the growth rate at 9% was the slowest of the year, with managed services showing signs of decline. While XaaS surged 41% to US $12.6 billion, managed services were down 16% year-over-year at US $3.5 billion. ISG forecasts a continued upward trend, expecting a 20% growth in the global XaaS market for 2022.
ISG Provider Lens™ report highlights the growing complexity in manufacturing due to the integration of industrial IoT, machine learning, and legacy operational technology. Manufacturers are increasingly focusing on OT security to combat cyber threats that could lead to downtime and financial loss. Notably, heavy industries like automotive are lagging in this area. The report evaluates 36 providers and recognizes leaders such as Argus Cyber Security, while also naming Dellfer as a rising star. The future of OT security lies in stable cloud infrastructures and advanced threat detection technologies.