Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
ISG Provider Lens™ report reveals that insurance carriers are increasingly leveraging outside providers for platforms and services to enhance competitiveness. The report highlights that COVID-19 has prompted insurers in Life & Retirement (L&R) and Property & Casualty (P&C) sectors to accelerate their digital transformations, adopting advanced technologies like AI and cloud computing. It categorizes clients into four archetypes: Transactional Services Buyers, Automation-Led Buyers, Transformation-Oriented Buyers, and Holistic Solutions Buyers, with notable providers including Cognizant and Accenture named as Leaders.
ServiceNow's Ecosystem Strengthens
According to the 2022 ISG Provider Lens™ report, U.S. enterprises increasingly seek unified platforms to manage business functions, with ServiceNow emerging as a leading solution. The report highlights challenges in managing multiple applications, rising costs, and security concerns. ServiceNow's growth is propelled by a robust partner ecosystem that targets industry-specific needs. The report evaluates 29 providers, naming top players like Accenture and Deloitte as Leaders across multiple quadrants, showcasing a promising future for the ServiceNow ecosystem.
Information Services Group (Nasdaq: III) has launched a research study on cloud-native services and solutions for containerized applications, to be published in the Cloud-Native Services and Solutions 2022 report in September. This report will help enterprises assess their vendor relationships, focusing on areas such as managed container services, cloud-native security, and observability tools. With input from over 200 providers, it will offer insights into the evolving cloud-native market, helping businesses navigate new challenges and opportunities in application management.
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Information Services Group (Nasdaq: III) has launched new research focused on contact center services and as-a-service platforms. The findings will be published in the Contact Center – Customer Experience Services 2022 report in September. The pandemic has heightened the need for effective customer service technologies, prompting enterprises to adapt to new requirements. Research will cover over 70 providers and five quadrants, including digital operations and AI capabilities. This comprehensive evaluation aims to guide enterprises in selecting optimal service providers.
Cloud migration in Australia is accelerating, with enterprises increasingly moving complex applications to Azure, according to ISG's 2022 Provider Lens™ report. Demand for cloud-certified experts is rising, especially in technologies like AI and cybersecurity. COVID-19 has accelerated this trend as companies seek cost reductions and agility. The report evaluates 43 providers, naming Accenture/Avanade, DXC Technology, TCS, and Wipro as Leaders across all five quadrants. Local providers are emerging, challenging global competitors while adapting to market needs.
Information Services Group (ISG) has successfully assisted Amadeus in selecting Microsoft as a strategic partner for a major cloud transformation initiative. This initiative, one of the largest cloud transactions, involves migrating Amadeus' internal data centers to Microsoft Azure. ISG’s expertise was critical in developing the RFP, evaluating proposals, and negotiating the partnership, which aims to innovate travel services and enhance operational transparency. The collaboration is expected to set new standards in cloud service partnerships within the travel industry.
U.S. enterprises are increasingly adopting cloud platforms like Microsoft 365 and Teams to enhance employee experience, driven by a tight labor market and pandemic-related shifts. A new ISG report highlights the transformation of Microsoft 365 into a comprehensive system focused on employee experiences, particularly with the introduction of Microsoft Viva. The report assesses 36 providers in five key areas, naming Accenture, Cognizant, and others as leaders. It also identifies challenges such as shadow IT and emphasizes the role of automation in improving the work environment.
Information Services Group (III) has initiated a study to assess providers of workplace services aiding enterprises in enhancing employee attraction and retention. The findings will be detailed in the upcoming ISG Provider Lens™ report, set for release in September, which will explore various services integral to workplace transformation post-pandemic. The research includes insights from over 150 service providers globally, focusing on areas like employee engagement and unified endpoint management. The report aims to guide enterprises in their vendor evaluations amid changing workforce expectations.
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