Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (ISG) reports record demand for technology and business services, reaching $19.1 billion in annual contract value (ACV) for Q2 2021, up 32% year-over-year. The cloud-based as-a-service market hit $11.2 billion, with significant growth in Infrastructure-as-a-Service (IaaS) and Software-as-a-Service (SaaS). Managed services also reached a new high of $7.9 billion, with a record of 525 contracts signed. The Americas saw 25% ACV growth, while Asia Pacific experienced a remarkable 59% increase. ISG forecasts a 21% global growth in cloud services for 2021.
The 2021 ISG Provider Lens Network – Software Defined Solutions and Services Report highlights growing U.S. enterprise adoption of software-defined networking (SDN) post-COVID-19. Companies are leveraging SDN for enhanced agility, operational efficiency, and improved security. The report included analysis of 59 providers, naming AT&T and Verizon leaders in all six quadrants. Additionally, SDN is seen as vital for integrating AI and IoT technologies. The findings emphasize the need for transformation in business processes to fully exploit the advantages of SDN technologies.
According to a recent report by ISG, U.S. enterprises are increasingly adopting private and hybrid clouds, driven by a rise in IT outsourcing and the need for innovative business solutions amid the COVID-19 crisis. The report highlights that Q1 2021 IaaS spending reached a record $7.2 billion globally, with a 14% increase in the Americas. Companies are prioritizing flexibility in outsourcing partners and favoring fewer vendors for comprehensive solutions. Notable leaders identified in the report include Ensono, IBM, and Rackspace Technology.
Information Services Group (III) has initiated two research studies focused on digital banking services and platforms, triggered by the changes in the banking sector due to COVID-19. The findings will be published in reports due in November, detailing offerings in digital modernization, governance, risk compliance, and payment processing. These reports aim to assist enterprise buyers in evaluating vendor relationships and will incorporate expanded customer experience data in future evaluations. The banking industry is adapting to digital transformation, which is crucial for remaining competitive.
Information Services Group (ISG) (Nasdaq: III) recognizes 39 IT and business services providers with its 2021 ISG Digital Case Study Awards™ for excellence in digital transformation initiatives. Selected from nearly 250 submissions, the case studies predominantly focused on enhancing customer experience to drive revenue growth. The award winners include four providers with multiple standout case studies and 19 companies with one standout case study. The evaluation emphasizes tangible business impacts and innovative solutions, reflecting the essential role of providers in digital transformation.
ISG Digital Business Summit will feature new sessions on cybersecurity, smart environments, and cloud strategies, held virtually on June 29-30. Keynote speakers include leaders from Shell, Enel, and Microsoft, discussing crucial tech strategies for enterprise resilience amid ongoing pandemic challenges. Topics will cover cybersecurity measures, enhanced collaboration through technology, and the impact of 5G on data analytics. The event aims to equip organizations with essential skills for improving operational efficiency and digital transformation.
Information Services Group (III) has launched two comprehensive research studies focusing on the data analytics market. These studies will culminate in ISG Provider Lens reports, set for release in November, analyzing analytics services and platforms. The research will utilize expanded customer experience data to assist enterprise buyers in evaluating vendor relationships and offerings. The reports will cover global analytics markets, with insights from over 100 service providers and 70 platform vendors. ISG aims to highlight how these providers address increasing demand in analytics.
Information Services Group (ISG) has announced a new research study focused on the expanding public cloud services market. The ISG Provider Lens™ report, set for release in December, will analyze various cloud services including consulting, managed services, and secure filesharing. The global public cloud market's annual contract value reached $9.9 billion with a 15% growth in Q1 2021, driven by digital transformation demands from enterprises. The study includes surveys from over 220 cloud service providers and will cover multiple countries.
Information Services Group (ISG) has launched the 2021 ISG Star of Excellence™ Awards, recognizing top providers in the IT and business services industry based on ongoing customer feedback. The awards now utilize continuous customer experience (CX) research, covering six dimensions of service quality. This new approach aims to enhance provider performance and outcomes for enterprise clients. The winners will be announced in November 2021, based on feedback from over 2,500 enterprise customers assessing various service providers, including major cloud vendors.
The ISG Startup Challenge recognized innovative cloud-based workplace solutions at its recent events. Among the winners, Lyrid was celebrated for its serverless computing ecosystem that enhances web application management, while OpenPath's access control system won for improving workplace security. The challenge, part of ISG's TechXchange event, highlights the growing demand for technology that enhances operational efficiency and employee safety in post-pandemic workplaces. With increased focus on digital transformation, ISG, trading under Nasdaq: III, sees these solutions as vital for firms striving for resilience and customer loyalty.