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Information Svrs (III) is a global technology research and advisory leader specializing in digital transformation, automation, and cloud analytics. This page serves as the definitive source for official company news, providing investors and industry professionals with timely updates on strategic developments.
Access curated press releases and announcements covering III's market intelligence reports, technology partnerships, and operational milestones. Key updates include earnings disclosures, leadership changes, product innovations, and regional expansion initiatives critical for assessing the company's trajectory.
Our news collection enables stakeholders to track III's advisory services evolution, including risk management frameworks and sourcing strategies. Regular updates reflect the firm's role in shaping enterprise technology decisions across the Americas, Europe, and Asia-Pacific markets.
Bookmark this page for direct access to verified information from Information Svrs, ensuring you stay informed about developments impacting global digital transformation strategies and technology research trends.
Conduent (Nasdaq: CNDT) has been recognized as a Leader in the 2024 ISG Customer Experience Services Provider Lens™ report for both U.S. and Europe markets. This marks the fourth consecutive year of leadership recognition across three quadrants: Digital Operations, Intelligent Agent Experience, and Intelligent CX.
The report highlights Conduent's CXNow cloud-based platform, which manages the entire customer journey using AI-driven processes and 24/7 omnichannel experiences. Their CX analytics solutions leverage AI and machine learning for interaction analysis, while their intelligent CX services utilize cognitive AI for automated conversations and personalized experiences across voice, webchats, and texts.
Information Services Group (ISG) presented the 2024 ISG Star of Excellence Awards to Accenture, Capgemini, and Persistent Systems for demonstrating exceptional customer service excellence based on enterprise customer feedback. The awards ceremony took place at the ISG Sourcing Industry Awards Gala Dinner in London.
The winners were selected from over 2,000 evaluated service providers, with feedback from enterprise clients across Americas, EMEA, and Asia Pacific. The evaluation covered areas including Business Continuity, Collaboration, Execution, Governance, Innovation, and Cultural Fit. Notable achievements include Persistent Systems winning four awards across categories, while Capgemini, HPE, and LTIMindtree secured two awards each.
Information Services Group (ISG) has announced the winners of the 2024 ISG Paragon Awards™ for EMEA, recognizing innovative technology and AI implementations in sourcing partnerships. The program received over 80 applications from more than 35 providers. Infosys secured two awards: the AI Pacesetter award with Danske Bank and Excellence award with British Telecom. Other winners include Whatfix with Sophos for Innovation, LTIMindtree with Scania CV AB for Transformation, and Microland with Clifford Chance for Workplace of the Future. The awards ceremony took place at the Fairmont Windsor Park in London.
Information Services Group (ISG) reports that Brazilian enterprises are increasingly adopting generative AI to enhance productivity, overcoming initial skepticism about issues like hallucinations and data leaks. Companies are implementing GenAI for personalized customer service, software development, and data analysis. The technology is being used to translate legacy programming languages, automate development cycles, and generate analyses including graphs and maps.
Service providers are helping large enterprises implement control procedures while offering preconfigured solutions for midsize companies. The 2024 ISG Provider Lens™ study evaluates 37 providers across four quadrants, with several companies named as Leaders and Rising Stars in multiple categories.
Information Services Group (ISG) reports rapid global adoption of generative AI as enterprises rush to maintain competitiveness. The 2024 ISG Provider Lens™ study reveals organizations are increasingly using GenAI for operational streamlining and innovation acceleration. Key trends include: shift towards smaller, industry-specific AI models over large language models (LLMs), growing implementation of chatbots, and emergence of edge computing applications. The report evaluates 79 providers across six quadrants, with companies like Accenture, IBM, and Infosys named as Leaders. Organizations are particularly focused on text-based applications due to simple interfaces and rapid ROI, while multimodal GenAI applications are still evolving.
Information Services Group (ISG) has launched a comprehensive research study examining service providers supporting enterprise use of Microsoft's cloud platform and applications suite, with a focus on AI integration. The study will result in the ISG Provider Lens™ reports, scheduled for April 2025, covering seven key quadrants: Managed Services for Azure, Microsoft 365 Services, Power Platform Services, AI Services for Microsoft Clouds, Dynamics 365 Services, FinOps Services, and Data Fabric on Azure.
The research will evaluate providers across multiple geographical markets, including Australia, Brazil, Germany, Mexico, and Switzerland. ISG has distributed surveys to 185 Microsoft service providers, aiming to assess their capabilities in supporting Microsoft's expanding AI ecosystem, which now contributes approximately $10 billion to Microsoft's annual revenue.
ISG has launched a research study examining technology solutions providers supporting the agribusiness and chemicals industries. The study will result in two ISG Provider Lens™ reports covering the U.S. and Brazil markets, scheduled for April 2025. The reports will assess providers of consulting, implementation, supply chain, sustainability, and digital IT/OT services.
The chemicals sector faced challenges with U.S. production declining in 2023, but projects 2.2% growth in 2024 and 1.9% in 2025. Agriculture has shown strong performance, averaging 12% annual growth over two decades in Brazil, where it represents 30% of GDP. The study will evaluate providers across seven quadrants, focusing on digital services, supply chain logistics, sustainability, and strategy enablement.
Information Services Group (ISG) has launched a research study examining ServiceNow ecosystem providers and their capabilities in modernizing business workflows with AI tools. The study will result in the ISG Provider Lens™ reports, scheduled for April 2025, covering four geographical regions. The research focuses on providers offering consulting, implementation, integration, and management of ServiceNow solutions.
The study will evaluate providers across three key quadrants: ServiceNow Consulting and Implementation Services, ServiceNow Managed Services, and Innovation on ServiceNow. ISG has distributed surveys to nearly 190 ServiceNow providers, examining their capabilities in leveraging new features like Now Assist, GenAI integration, and industry-specific solutions.
Information Services Group (ISG) has announced the winners of the 2024 ISG Paragon Awards™ for South America, recognizing innovative technology partnerships and AI implementation. The program received over 80 applications from 27 service providers. Winners were selected by an independent panel and announced at an awards gala in São Paulo. Categories included Excellence (won by Cadastra with Gerdau), AI Pacesetter (FCamara with Ipsos), Innovation (Vericode with B3 Brasil), Transformation (Unisys with Heineken), Workplace of the Future (Nava with CPFL Energia), and ESG (Dadosfera with SBM Offshore).
Information Services Group (ISG) has initiated two research studies focusing on service providers supporting Duck Creek and Guidewire, the leading property and casualty (P&C) insurance platforms. The studies will result in comprehensive reports scheduled for April 2025, evaluating providers' capabilities in policy administration, billing, claims, and digital innovation.
ISG has distributed surveys to over 40 service providers worldwide, assessing their expertise in platform implementation, customization, data migration, system integration, and managed services. The research emphasizes providers' domain expertise, including knowledge of local regulations, and their ability to configure platforms to specific business needs.
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