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The 2024 ISG Provider Lens™ Workday Ecosystem report for the U.S. reveals that enterprises are increasingly leveraging service providers to maximize the benefits of Workday's cloud-based HCM platform. Key findings include:

1. Workday's recent enhancements, such as AI-enabled analytics and improved security, are important for digital transformations.

2. Employee experience (EX) is a major driver for Workday adoption, with its user-friendly interface and mobile capabilities.

3. U.S. companies are focusing on interoperability between Workday and third-party platforms for streamlined operations.

4. Intelligent automation and AI integration are gaining momentum in HR functions.

5. The report evaluates 28 providers across three service quadrants, naming several as Leaders in various categories.

Information Services Group (ISG) has launched a research study on mainframe services and solutions providers. The results will be published in the ISG Provider Lens™ reports, titled 'Mainframes – Services and Solutions 2025', scheduled for release in March 2025. The study will cover providers offering mainframe optimization services, outsourcing, mainframe as a service (MFaaS), and support for cloud migration.

The research will focus on five key areas: Mainframe Optimization Services, Mainframe-as-a-Service (MFaaS), Mainframe Operations, Mainframe Application Modernization Software, and Application Modernization Services. ISG has distributed surveys to over 140 providers and will produce reports covering the global market, with specific focus on the U.S., Europe, and Brazil.

The study aims to help enterprise buyers evaluate vendor relationships and offerings, while ISG advisors will use the information to recommend providers to clients. The research is driven by increased demand for mainframe modernization, particularly due to the rise of Generative AI solutions requiring mainframe data access.

The 2024 ISG Provider Lens™ AWS Ecosystem Partners report for the U.S. highlights growing adoption of cloud services across multiple industries, expanding the market for AWS and its partners. U.S. enterprises are strategically adopting cloud services for specific goals like establishing DevOps frameworks, with a focus on cost, security, and resilience.

Key trends include:

• Increased demand for cloud migration and post-migration services
• Combining AI with analytics for improved decision-making
• Generative AI driving cloud computing and storage use
• AWS emerging as a preferred platform for SAP workloads
• Growing popularity of hybrid and multi-cloud strategies
• Increasing focus on cloud sustainability

The report evaluates 49 providers across four quadrants, naming several companies as Leaders in various categories. Persistent Systems is recognized as the global ISG CX Star Performer for 2024 among AWS ecosystem providers.

Information Services Group (ISG) has announced the winners of the 2024 ISG Paragon Awards™ for North America, recognizing innovative approaches in sourcing industry partnerships. The awards ceremony took place on September 25 at the Westin Dallas Stonebriar Golf Resort & Spa. Over 70 applications were submitted by 30 solution, technology, or service providers.

The winners in various categories include:

• Excellence: Mastek with The Vitamin Shoppe®
• Innovation: Customertimes with Virginia Mental Health
• Transformation: Genpact with McKesson Corp
• Workplace of the Future: Avaya with American Heart Association
• AI Pacesetter: Prophecy with The Texas Rangers

John Boccuzzi, Jr., partner and president of ISG Research, congratulated the winners, highlighting the importance of successful sourcing partnerships in delivering business success.

According to a new ISG Market Lens™ study, companies using mainframes expect to increase their mainframe spending while also increasing public cloud adoption. The survey of 200 executives in the Americas and Europe found that:

- 33% expect to upgrade existing mainframe processors or storage
- 40% expect to increase capacity for traditional mainframes
- 1 in 6 expect to purchase a new mainframe over the next three years

Key findings include:
- Mainframe compute and storage requirements are expected to rise, particularly in MFaaS
- 60% of enterprises have migrated some applications to the cloud in the past 3 years
- 40% have migrated to MFaaS
- Top priorities are cost optimization, retiring legacy systems, adding AI capabilities, and information security
- Nearly a third face challenges in accessing mainframe skills and talent

UST, a digital transformation solutions company, has acquired ISG Automation, the automation unit of Information Services Group (ISG), for $27 million in an all-cash transaction. This strategic move strengthens UST's position in the intelligent automation market and sets the stage for future growth. The acquired unit, founded in 2017, offers RPA software implementation, support, and licensing services with over 120 senior automation consultants across five countries.

The acquisition enhances UST's partner ecosystem in intelligent automation and expands its service offerings. It comes at a time when enterprises are seeking to scale and optimize automation across their operations. UST aims to leverage this acquisition to meet client needs, drive innovation, and optimize costs, particularly as the role of generative AI in enterprise automation grows.

Information Services Group (ISG) has sold its automation unit to UST for $27 million in an all-cash transaction. The unit, established in 2017, offers robotic process automation (RPA) software implementation and licensing services. ISG received $20 million in cash at closing, with the remaining $7 million held in escrow.

ISG Chairman and CEO Michael P. Connors described the sale as a "win-win" for both companies. The move allows ISG to focus on its core strengths in sourcing, digital transformation, AI advisory, and technology research. The cash proceeds will strengthen ISG's balance sheet and improve shareholder value.

Following the sale, ISG has updated its third-quarter guidance, targeting revenues of $60-61 million and adjusted EBITDA of $6.5-7.0 million. The net proceeds are expected to provide opportunities to reduce debt and return capital to shareholders.

Information Services Group (ISG) has released new research on contact center technology trends. Key findings include:

1. By 2028, half of new contact center platforms will prioritize customer experience over traditional voice routing.

2. Enterprises are increasingly basing decisions on customer experience and CRM rather than call routing engines.

3. Cloud-based platforms, or contact center as a service, are now dominant for new or expanding contact centers.

4. ISG evaluated 37 providers across three categories: Contact Center Basic, Contact Center Advanced, and Agent Management.

5. NICE, Genesys, Content Guru, and Verint were identified as leaders in various categories.

The research aims to help enterprises optimize their business and IT software investments in the contact center space.

Information Services Group (ISG) has launched a research study on mainframe computing system modernization services for the U.S. public sector. The study will result in the ISG Provider Lens™ report, 'Mainframes – Services and Solutions 2025', set for release in March 2025. The report will cover providers and software vendors that enable the modernization of mainframe systems to meet digital requirements.

The study will evaluate over 60 vendors and providers in four quadrants: Mainframe Optimization Services, Application Modernization Services, Mainframe-as-a-Service (MFaaS), and Mainframe Operations. ISG analyst Peter Crocker will lead the report, which will focus on the U.S. market. The research aims to help U.S. public sector organizations, including state, local, municipal, and educational agencies, assess their vendor relationships and available offerings for modernizing legacy mainframe environments.