Information Svrs Stock Price, News & Analysis

Information Services Group (ISG) projects a 50% increase in enterprise spending on generative AI (GenAI) in 2025, as companies shift focus from efficiency to augmenting human expertise. The ISG State of Applied Generative AI Market report reveals that:

1. GenAI is primarily used for customer-facing work.
2. 28% of companies apply GenAI to customer service chatbots.
3. 43% of enterprises exploring GenAI are in the live pilot or trial stage.
4. Enterprises expect significant ROI increases in 2025 compared to 2024.

While current GenAI applications focus on efficiency, future uses will include compliance, forecasting, market research, and software development. However, the 'human in the loop' approach currently limits scalability and ROI potential.

The 2024 ISG Provider Lens™ Payroll Solutions and Services report for the U.S. reveals that enterprises are rapidly adopting new payroll technologies and services to address complex challenges. Key findings include:

1. AI and ML are central to advances in payroll technology, improving accuracy, efficiency, and intelligence.

2. U.S. companies are prioritizing pay transparency due to equal pay legislation.

3. There's an increased focus on payroll data privacy, with providers enhancing security measures.

4. U.S. firms are quicker to adopt tools giving employees more visibility and control, such as on-demand pay and pay stub verification apps.

5. Predictive analytics and AI-powered personalized financial insights for employees are gaining importance.

The report evaluates 16 providers in the Managed Payroll Services: U.S. quadrant, naming ADP, isolved, Paychex, Paycom, Paycor, and Strada as Leaders.

The ISG Digital Business Summit DACH is set for October 7-8 in Frankfurt, focusing on AI's impact on customer experience. Leaders from Airbus, Swiss Re, Roche, and Post Office Group will discuss plans for AI and emerging technologies to enhance customer and employee experience and drive growth. ISG research indicates enterprises are less satisfied with AI and automation engagements compared to other tech services, with GenAI receiving the lowest rating in the emerging technology segment.

The event will explore market trends, technology developments, and changing consumer behaviors driving business innovation. Topics include AI, machine learning, sustainability, new business models, and simplifying tech infrastructure. Keynote speakers and panel discussions will address modernizing legacy technology, digital transformation, and AI-centric business models. The summit also features the ISG Startup Challenge, where entrepreneurs pitch innovations to judges and audience.

Information Services Group (ISG) announced the winners of the second annual ISG Women in Digital Awards for Asia Pacific and India, recognizing women's achievements in the digital world. The awards ceremony, held virtually on September 19, honored leaders from L&T Technology Services, Quinnox, Brillio, Tata Consultancy Services, and Birlasoft as gold winners in five categories.

The categories included Rising Star, Women's Advocate, Digital Innovator, Rock Star Leader, and Digital Titan of the Year. An independent panel of judges evaluated 458 finalists across all regions. The program, expanded to EMEA and Asia Pacific regions in 2023, aims to recognize women's contributions, create a network, and inspire the next generation of women in digital.

The ISG Women in Digital program, established in 2018, also hosts a LinkedIn page, webcasts, and events for the IT and business services industry.

The 2024 ISG Provider Lens™ global Payroll Solutions and Services report reveals that enterprises are reshaping their payroll service models with new capabilities and cost efficiencies from outsourcing providers. Key findings include:

1. AI and ML are central to advances in payroll technology, introducing greater accuracy, efficiency, and intelligence.

2. Companies are increasingly outsourcing for regulatory and compliance expertise due to proliferating payroll laws.

3. Self-service platforms are giving employees easy access to payroll information, especially through mobile apps.

4. Predictive analysis is being used to forecast workforce trends and optimize performance.

The report evaluates 26 providers, naming ADP, EY, IBM, Mercans, Neeyamo, Ramco Systems, SD Worx, and Strada as Leaders in the Multicountry Managed Payroll Services quadrant.

ISG (Nasdaq: III) has launched a research study on Oracle Cloud ecosystem partners, with results to be published in the ISG Provider Lens™ report in February 2025. The study will assess providers offering services such as implementing pre-defined solutions, migrating applications, managing module lifecycles, and implementing AI/ML and automation for Oracle customers.

The report aims to help enterprise buyers evaluate vendor relationships and offerings, while ISG advisors use it to recommend providers to clients. AI and ML technologies are highlighted as disruptive forces in cloud computing, creating new security threats and compliance needs that Oracle's partners must address. ISG notes that Oracle is enhancing its market position by focusing on cloud-based applications and infrastructure, partnering with Microsoft and Google Cloud for cross-cloud migrations.

ISG's latest report reveals a shift towards personalized compensation in enterprises, driven by advanced software and AI tools. Key findings include:

1. By 2027, half of enterprises are expected to benchmark skills, not just jobs, in compensation pricing.

2. Digital tools are evaluating employee value based on skills, personal situations, and locations, beyond job titles.

3. Compensation planning now focuses on maintaining competitive advantage and adapting to employee expectations.

4. Real-time reassessment of working conditions and broader job market trends is crucial.

5. Investment in professional development is becoming a critical factor in compensation management.

ISG evaluated 24 software providers across three categories: Compensation Management, Compensation Planning, and Total Compensation Management. Oracle, Salary.com, and ADP emerged as leaders in all three categories.

Information Services Group (ISG) announced the winners of the second annual ISG Women in Digital Awards for the EMEA region, recognizing women's achievements in the digital world. Gold winners from LTIMindtree, Foundever, Limitless, Daimler Truck AG, and NatWest were honored in five categories. The awards, evaluated by an independent panel of judges, included categories such as Rising Star, Women's Advocate, Digital Innovator, Rock Star Leader, and Digital Titan of the Year.

Wendy Redshaw, chief digital information officer at NatWest, was named the Digital Titan of the Year for EMEA. The global program had 458 finalists across regions. The ISG Women in Digital program, established in 2018, aims to create a supportive community and inspire advancements in gender parity in the technology industry.

ISG (Nasdaq: III) has launched a research study on MarTech service providers in Brazil. The study will evaluate companies offering technologies and services for digital marketing, data analytics, content strategy, and digital advertising. The results will be published in the ISG Provider Lens™ report, MarTech Service Providers 2024, scheduled for release in February 2025.

The report will assess providers across three quadrants: Digital Presence & Digital Ads, Digital Experience, and Analytics and Intelligence. It aims to help enterprises evaluate their current vendor relationships and potential new engagements. The study highlights the importance of delivering strong omnichannel experiences and the partnership between marketing and IT in ensuring seamless customer experiences.