AWS Providers Help Asia Pacific Firms Modernize Operations

Organizations turning to expanding AWS ecosystem as they accelerate GenAI adoption, cloud integration, ISG Provider Lens^® report says

SYDNEY--(BUSINESS WIRE)-- Enterprises across Asia Pacific are rapidly modernizing their operations with services from the AWS cloud ecosystem to enhance their competitiveness and efficiency, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.

The 2025 ISG Provider Lens^® AWS Ecosystem Partners report for Asia Pacific finds AWS and its partners play a significant part in the region’s technology trends, including the advancement of enterprise generative AI (GenAI) projects from experimentation to scalable solutions. Recent AWS investments across the region, including a new cloud region in Thailand and a major expansion in Australia, are helping to accelerate cloud adoption and digital maturity at enterprises facing complex regulatory and economic conditions.

“Many enterprises in Asia Pacific are using AI and cloud services from the AWS ecosystem to become more agile and resilient,” said Michael Gale, partner and regional leader, ISG Asia Pacific. “This is part of a far-reaching transition that is redefining business operations and turning the region into a leader in enterprise transformation.”

For companies seeking to use AI for a competitive edge, the past year has been marked by major steps in data modernization, ISG says. Many firms in Asia Pacific are integrating Amazon AI tools such as Amazon Bedrock and SageMaker into their data ecosystems. In these enterprises, AI is changing from a supplementary capability into a core element of business operations. In addition to enabling automation, it is helping companies reimagine customer engagement and decision-making processes.

Building hybrid cloud and multicloud environments is becoming a strategic imperative for companies in the region as they seek to avoid vendor lock-in while ensuring seamless operations, the report says. Enterprises are integrating public clouds such as AWS with on-premises systems to maximize the benefits of each, using automation and orchestration for greater scale and resilience. Many organizations are adopting FinOps frameworks for cost optimization and accountability across internal teams.

The increasing complexity of cloud environments in Asia Pacific has raised enterprise expectations for managed services, ISG says. Companies rely on providers to orchestrate and secure these environments and expect them to become reliable partners and trusted extensions of internal teams, capable of autonomously managing operations.

“As cloud strategies mature across Asia Pacific, enterprises are forming partnerships with providers that transcend traditional cloud management,” said Srinivasan P N, senior lead analyst, ISG Provider Lens Research, and lead author of the report. “Leading managed service providers are focusing on high-value services that streamline operations and foster a culture of experimentation.”

The report also explores other trends in AWS adoption across Asia Pacific, including the increasing migration of SAP workloads to S/4HANA on AWS and the growing use of industry-specific AI and data solutions tailored to regional regulatory requirements.

For more insights into the cloud and AI-related challenges faced by enterprises in Asia Pacific, plus ISG’s advice for overcoming them, see the ISG Provider Lens^® Focal Points briefing here.

The 2025 ISG Provider Lens^® AWS Ecosystem Partners report for Asia Pacific evaluates the capabilities of 39 providers across four quadrants: AWS Professional Services, AWS Managed Services, AWS Enterprise Data Modernization and AI Services and AWS SAP Workloads.

The report names Accenture, Capgemini, Cognizant, DXC Technology, HCLTech, TCS and Wipro as Leaders in all four quadrants. It names PwC as a Leader in three quadrants, Tech Mahindra as a Leader in two quadrants and Infosys as a Leader in one quadrant.

In addition, NTT DATA is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. Blazeclan, Persistent Systems, Quantiphi and Tech Mahindra are named as Rising Stars in one quadrant each.

Customized versions of the report are available from DXC Technology.

In the area of customer experience, LTIMindtree is named the global ISG CX Star Performer for 2025 among AWS Ecosystem Partners providers. LTIMindtree earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

The 2025 ISG Provider Lens^® AWS Ecosystem Partners report for Asia Pacific is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

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Press Contacts:

Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com

Julianna Sheridan, Matter Communications for ISG

+1 978-518-4520

isg@matternow.com

Source: Information Services Group, Inc.