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Information Services Group (ISG) has launched a research study on service providers helping telecommunications, media, and entertainment companies transform their business processes and IT services. The study will result in two ISG Provider Lens™ reports titled 'Telecom, Media and Entertainment Services,' scheduled for release in December. These reports will evaluate providers of business process services and next-gen IT services in North America and EMEA.

The study aims to assist enterprise buyers in evaluating vendor relationships and potential new engagements. It will cover four key areas: Strategy and Enablement Services, Telecom Managed and Next-Gen IT Services, Media and Entertainment Managed and Next-Gen IT Services, and Intelligent Business Process Management (iBPM) Services. ISG analyst Yash Jethani will author the reports, which will include expanded customer experience data.

Information Services Group (ISG) (Nasdaq: III) has launched a research study on intelligent automation service providers. The study will result in ISG Provider Lens™ reports, scheduled for release in December 2024. These reports will evaluate providers of intelligent enterprise automation, artificial intelligence for IT operations (AIOps), and next-gen automation services, including generative AI.

The study aims to help enterprises assess current vendor relationships and potential new engagements. Key focus areas include operationalizing GenAI, establishing ROI, and developing use cases across automation technology stacks. ISG highlights the importance of data generation, hybrid infrastructure observability, and enterprise process optimization in building sustainable automation portfolios.

The research will cover three quadrants: Intelligent Enterprise Automation, AIOps, and Next-Gen Automation. ISG analysts will evaluate nearly 60 providers, considering factors such as AI capabilities, implementation services, and strategies for resource training.

The 2024 ISG Provider Lens™ global Specialty Analytics Services report highlights the growing importance of tailored data analytics in the retail industry. Retailers are partnering with service providers to develop advanced analytics solutions for improved planning, execution, and customer responsiveness. Key trends include:

1. Customization of analytics tools to gain a competitive edge
2. Leveraging e-commerce data for personalized customer experiences
3. Optimizing marketing and promotions through data-driven insights
4. Use of accelerators and pre-built AI/ML models for faster implementation
5. Emerging applications of generative AI in retail analytics

The report evaluates 18 providers, naming Fractal Analytics, HARMAN, MathCo, Tiger Analytics, and Tredence as Leaders in the Retail quadrant.

Information Services Group (ISG) (Nasdaq: III) reported its Q2 2024 financial results, showing a 14% decrease in revenues to $64.3 million compared to the previous year. The company's net income was $2.0 million, with GAAP EPS of $0.04 and adjusted EPS of $0.08. ISG generated $2.2 million in cash from operations and declared a Q3 dividend of $0.045 per share.

Despite client delays in new initiatives, ISG's pipeline remains strong. The company's AI-powered ISG Tango platform now exceeds $4 billion in contract value. For Q3 2024, ISG projects revenues between $64-66 million and adjusted EBITDA of $7-8 million. The company continues to focus on its capital allocation strategy, including reinvestment, debt management, and potential strategic acquisitions.

According to a recent ISG Market Lens™ Artificial Intelligence Study, enterprises are planning to nearly double their AI-enabled applications by the end of 2024. The average large enterprise, with a portfolio of about 1,800 applications, aims to enable 488 applications with AI by the end of 2024, up from 250 in 2023. This represents an increase in AI spending from 2% to 3.7% of their application budget.

The upcoming ISG AI Impact Summit, scheduled for September 9-10 in London, will feature leaders from major companies discussing AI implementation, change management, and result delivery. Key topics include practical AI deployment, AI's role in intelligent outsourcing, AI governance and compliance, and data-driven approaches.

Information Services Group (ISG) (Nasdaq: III) has released a report highlighting the cybersecurity challenges faced by U.S. public sector agencies. The 2024 ISG Provider Lens™ Cybersecurity report reveals that state, local, and educational (SLED) organizations are highly vulnerable to evolving cybercrime techniques, despite significant government spending on cybersecurity.

Key findings include:

• A $400 million federal grant program for state and local agencies
• Expected increase in training investments
• Growing demand for third-party cybersecurity services
• Adoption of Generative AI (GenAI) platforms with associated risks
• Investments in extended detection and response (XDR) and security service edge (SSE)
• Shift towards zero-trust approaches and AI-powered automated responses

The report evaluates 77 providers across six quadrants, naming several Leaders in multiple categories.

The 2024 ISG Provider Lens™ Cybersecurity report for Brazil highlights the growing cybersecurity challenges faced by Brazilian enterprises. Key points include:

1. Many companies struggle to adopt effective cybersecurity tools and solutions quickly.
2. Phishing attacks have significantly increased, targeting both corporate and personal emails.
3. Enterprises need a multifaceted approach, including access controls, MFA, and regular training.
4. Extended Detection and Response (XDR) is becoming important for cybersecurity command centers.
5. The report evaluates 96 providers across nine quadrants, naming several Leaders in various categories.

ISG emphasizes the need for Brazilian companies to prioritize cybersecurity investments and develop a security mindset throughout their organizations.

The 2024 ISG Provider Lens™ global Cybersecurity report highlights the growing adoption of advanced security systems by enterprises worldwide. Facing sophisticated cyber threats, companies are increasingly turning to extended detection and response (XDR) and security service edge (SSE) solutions. These technologies offer more comprehensive and scalable security frameworks for modern IT environments, including cloud-based applications and remote work setups.

XDR platforms provide a holistic view of an organization's security posture by correlating data from multiple security layers. SSE solutions centralize security policies and enforce them across all endpoints and applications. The report also notes the rising importance of identity and access management (IAM) and the demand for vendors offering open standards and pre-built integrations with existing security tools.

Information Services Group (ISG) has announced the finalists for the 2024 ISG Women in Digital Awards, recognizing exceptional leadership among women in digital roles. The program features 458 women finalists across the Americas, EMEA, Asia Pacific, and India in five award categories. An online ISG Women in Digital eBook details the finalists and independent judging panels. Winners will be announced during virtual ceremonies in September.

The award categories include Digital Innovator, Rock Star Leader, Women's Advocate, Rising Star, and Digital Titan of the Year. The program, part of the ISG Women in Digital community established in 2018, aims to promote the advancement of women in digital roles and provide a platform for exchanging advice and ideas on diversity in the workplace.