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Information Services Group (ISG) has launched a research study examining finance and accounting outsourcing (FAO) providers, with results to be published in September 2025. The study will evaluate providers offering services like accounts payable, order to cash operations, financial reporting, tax compliance, and financial planning. The research highlights how FAO services are evolving beyond cost efficiency to incorporate generative AI and agentic AI, enabling autonomous workflows and intelligent exception handling. The study will analyze four key quadrants: Invoice to Pay (I2P), Order to Cash (O2C), R2R and Tax Services, and Financial Planning & Analysis (FP&A). ISG has distributed surveys to 48 FAO service providers globally, and the final report will include customer experience data based on continuous CX research.

According to a new ISG Provider Lens™ report, insurance companies are increasingly adopting Guidewire Cloud as their core platform solution. The transition comes as Guidewire plans to end support for on-premises versions, pushing existing customers toward SaaS-based implementations. The report highlights that insurers are seeking this modernization to enhance scalability, agility, and cost efficiency in response to market changes and customer demands for personalized experiences. Guidewire is evolving its ecosystem by introducing implementation kits that simplify deployments and reduce customization needs, enabling smaller providers to handle implementations. The platform now offers additional tools including digital portals, process automation, and data analytics capabilities. The report identifies nine leading providers in the Guidewire Services space: Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, Hexaware, PwC, and TCS, with GFT named as a Rising Star.

According to a new ISG Provider Lens™ report, Swiss enterprises are actively integrating Microsoft cloud platforms while carefully navigating strict privacy and data protection regulations. Switzerland, known as one of Microsoft's most loyal markets, shows strong commitment to Azure and Microsoft 365, but faces challenges in sectors like finance and healthcare due to complex data sovereignty requirements. Microsoft's data centers in Zurich and Geneva enable local data storage, while companies are increasingly adopting Copilot generative AI and Azure OpenAI Services to boost automation and innovation. The report evaluates 42 providers across four quadrants, with Swisscom emerging as a Leader in all categories. Swiss firms are showing growing interest in Microsoft's Fabric, Foundry, and Purview platforms for creating secure, integrated data environments while managing regulatory risks.

Information Services Group (ISG) research reveals that over 50% of enterprises consider AI governance a major concern that could limit LLM deployment and value through 2027. The company is hosting the ISG AI Impact Summit on June 3-4 in Boston, featuring leaders from prominent companies like Bread Financial, Moderna, Pfizer, and others.

The summit will address critical topics including AI security, data architecture modernization, and scaling AI across business units. Key speakers include Gaurav Kapil (Bread Financial CISO), Leo Barella (Takeda SVP and CTO), and executives from various industries discussing AI adoption strategies, governance frameworks, and competitive advantages.

According to David Menninger, ISG Software Research Executive Director, better coordination and governance are top enterprise priorities for maximizing AI value. The event will also feature the ISG Startup Challenge, with companies like Linkt AI presenting their innovations.

German enterprises are increasingly adopting Microsoft AI tools and services, particularly Copilot and Azure OpenAI, despite uncertainties about ROI amid challenging economic conditions. According to ISG's Provider Lens™ report, while companies seek immediate productivity gains through efficient business processes, many haven't achieved meaningful value from Copilot implementations yet. The report highlights growing demand for Microsoft's Fabric, Foundry, and Purview platforms for integrated data solutions. However, German organizations face challenges with complex pricing structures and are implementing FinOps approaches to control cloud costs. The study evaluates 66 providers across seven quadrants, with Arvato Systems, Atos, and Deutsche Telekom emerging as Leaders in five quadrants each.

According to the 2025 ISG Provider Lens™ global SAP Ecosystem report, enterprises worldwide are cautiously migrating from SAP ERP to SAP S/4HANA, seeking service providers to help manage costs and risks. The report highlights that companies are carefully planning their transitions due to the upcoming end of support for SAP ERP Central Component (ECC) in 2027. Two major offerings, RISE with SAP and GROW with SAP, are gaining traction. RISE with SAP provides a holistic transformation approach for enterprises, while GROW with SAP offers a scalable solution for small and lower midmarket companies. Companies are increasingly focusing on cost optimization through FinOps practices and leveraging SAP Business Technology Platform (BTP) for Clean Core implementations. The report evaluates 45 providers across four quadrants, with Accenture, Capgemini, HCLTech, IBM, Infosys, and Wipro named as Leaders in three quadrants each. Notably, Wipro was recognized as the global ISG CX Star Performer for 2025 among SAP ecosystem providers.

German enterprises are increasingly adopting SAP's cloud-based solutions, particularly SAP S/4HANA Cloud and SuccessFactors, despite concerns over data protection and integration challenges. The shift is driven by the need for cost efficiency, agility, and rapid deployment, along with SAP's cloud-first strategy. The upcoming end of support for on-premises SAP ECC in 2027 is accelerating cloud migration, though some companies remain hesitant due to budget constraints and cultural resistance. German companies are evolving their migration strategies, favoring brownfield and bluefield approaches over greenfield implementations. AI integration is growing in importance, with providers using AI-based tools to streamline transformations and SAP's Joule assistant gaining attention for workflow automation.

Information Services Group (ISG) (Nasdaq: III) has announced the winners of its 2025 ISG Paragon Awards™ ANZ, celebrating innovative sourcing partnerships in Australia and New Zealand. The program, in its 15th year, received 45 nominations across various categories. The winners were announced at the Grand Hyatt Melbourne on May 8, 2025.

Key winners include: Genpact Australia with AMP Limited for Excellence, Unisys Australia with NSW Department of Communities and Justice for Innovation, PwC Australia with AMP Limited for Transformation, HCL Technologies with WaterNSW for Sustainability, Tata Consultancy Services with Foxtel Management for AI Pacesetter, and Wipro Technologies Australia with AusNet Services and Palo Alto Networks for Partnership of the Year.

According to Michael Gale, ISG Asia Pacific partner and regional leader, Australian enterprises are increasingly investing in digital transformation and seeking provider partnerships for AI-centric initiatives.

Information Services Group (ISG) reported strong Q1 2025 financial results with revenues of $60 million, up 5% year-over-year excluding divested automation unit. The company achieved GAAP net income of $1.5 million and adjusted EPS of $0.07. Notable highlights include adjusted EBITDA of $7.4 million, representing a 68% increase from prior year, and adjusted EBITDA margin improvement of 554 basis points to 12.4%. The Americas region showed robust growth of 17%, while Europe and Asia Pacific experienced declines. ISG declared a Q2 dividend of $0.045 per share and provided Q2 guidance with revenues between $59.5-60.5 million and adjusted EBITDA of $7.0-8.0 million. The company's AI-centered positioning and focus on cost optimization and digital transformation services are resonating well with clients adapting to market challenges.