Welcome to our dedicated page for Information Services Group news (Ticker: III), a resource for investors and traders seeking the latest updates and insights on Information Services Group stock.
Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (Nasdaq: III) published the 2025 ISG Provider Lens® global Contact Center — Customer Experience Services report on October 30, 2025, evaluating 34 providers across three quadrants: Digital Operations, Intelligent Agent Experience and Intelligent CX (AI & Analytics).
The report highlights rising adoption of generative and agentic AI for real-time call summarization, conversational assistance, analytics and accent neutralization, while flagging scaling barriers such as data quality, legacy integration and limited transformation budgets. It names multiple Leaders across quadrants and names Konecta as the global ISG CX Star Performer for 2025.
Information Services Group (Nasdaq: III) published the 2025 ISG Provider Lens® Contact Center — Customer Experience Services report for Brazil on October 30, 2025. The report finds Brazilian enterprises are accelerating digital transformation by adopting cloud, AI, data quality and automation to improve omnichannel CX, reduce handling time and scale personalized service.
The research flags challenges including data governance, system integration, workforce training and notes a 2025 tax reform that will pressure contact center margins, prompting greater automation and GenAI adoption. The report evaluates 23 providers and names multiple Leaders and Rising Stars, and recognizes Konecta as the global ISG CX Star Performer for 2025.
ISG (Nasdaq: III) published the 2025 ISG Provider Lens® Contact Center — Customer Experience Services report for Australia on October 30, 2025, finding accelerated adoption of AI-enabled and hybrid contact center models.
The report says generative AI features (chat summarization, real-time coaching, automated knowledge) are moving from pilots to production, cloud platforms like Genesys Cloud, Amazon Connect, and Microsoft Dynamics are being consolidated, and blended onshore/nearshore sourcing (New Zealand, Philippines, Fiji, Vietnam) is rising for cost, security and language alignment.
The study evaluated 27 providers, naming multiple Leaders and recognizing Konecta as the 2025 ISG CX Star Performer for highest customer satisfaction.
ISG (Nasdaq: III) published the 2025 ISG Provider Lens® Future of Work Services report for Switzerland on October 29, 2025, finding Swiss enterprises accelerating AI-driven workplace modernization.
Key points: enterprises are moving AI into production, prioritizing AI governance and responsible AI, adopting hybrid work and subscription DaaS models, emphasizing digital employee experience (DEX), sustainability practices like carbon tracking, and selecting interoperable, compliance-aligned service integrators.
The report evaluates 40 providers across six quadrants and names Swisscom, TCS and Wipro as Leaders in all six quadrants; Bechtle in five; Accenture and Capgemini in four; and lists other Leaders and Rising Stars.
Information Services Group (Nasdaq: III) published the 2025 ISG Provider Lens® Future of Work Services report for Germany on October 29, 2025, finding that economic stagnation and demographic pressure are driving structural labor shortages and rapid workplace change.
The report says hybrid work is now permanent, more than 40% of German firms use AI, and over 90% view generative AI as critical. It highlights rising adoption of agentic AI, cites Mercedes-Benz and BMW using agentic systems, and flags governance, privacy and security concerns from implementations without IT oversight. The report evaluated 39 providers across six quadrants and named multiple leaders and rising stars, with customized versions available from select providers.
ISG (Nasdaq: III) published the 2025 ISG Provider Lens® AWS Ecosystem Partners report for Asia Pacific, finding enterprises across the region are accelerating cloud and GenAI adoption by integrating AWS services like Amazon Bedrock and SageMaker into core operations.
The report highlights AWS regional investments (new Thailand region, Australia expansion), growth in SAP S/4HANA migrations to AWS, rising demand for hybrid/multicloud and managed services, and names 39 evaluated providers with Accenture, Capgemini, Cognizant, DXC Technology, HCLTech, TCS and Wipro as Leaders across four quadrants.
Information Services Group (Nasdaq: III) published the 2025 ISG Provider Lens® AWS Ecosystem Partners report for the U.K. on October 28, 2025, finding accelerated AWS-driven cloud migration, AI adoption and serverless modernization across industries.
The report evaluates 40 providers across four quadrants and names Accenture, Capgemini, Cognizant, DXC Technology, HCLTech, TCS and Wipro as Leaders in four quadrants each, with Tech Mahindra and Version 1 leading in three each. Key trends include sovereign cloud solutions for regulated sectors, serverless adoption (Lambda, App Runner, Step Functions), AWS-based CX tools and an emphasis on end-to-end cost optimization using Graviton and Nitro technologies.
ISG (Nasdaq: III) published the 2025 ISG Provider Lens® Medical Device Digital Services report for Europe on October 28, 2025, assessing digital transformation in European medical device firms.
The report finds companies are adopting GenAI, digital twins, upgraded quality management, and remote-care platforms to meet MDR and IVDR requirements, improve post-market surveillance, and reduce manual regulatory work. It evaluates 21 providers across three quadrants and names Accenture, Cognizant, HCLTech, Infosys, TCS, Wipro as Leaders in three quadrants and Capgemini, Deloitte, LTTS, HARMAN in other roles.
ISG (Nasdaq: III) published the 2025 ISG Provider Lens® AWS Ecosystem Partners report for Mexico on October 27, 2025, finding that AWS’ 2025 launch of three local availability zones in Mexico is accelerating cloud modernization, GenAI adoption and compliance with Mexican data residency rules.
The report evaluates 37 providers across four quadrants (AWS Professional Services, AWS Managed Services, AWS Enterprise Data Modernization and AI Services, AWS SAP Workloads) and names Accenture and Rackspace Technology as Leaders in all four quadrants, with several other firms listed as Leaders or Rising Stars.
Information Services Group (Nasdaq: III) published the 2025 ISG Provider Lens® global Agentic AI Services report on October 27, 2025, evaluating 36 providers in Agentic AI Development and Deployment Services.
The report finds enterprises are moving from experimentation to early deployments of agentic AI, emphasizing data readiness, governance, and workforce training as adoption enablers. Most current deployments are simple, model-driven agents, while the market is shifting toward ensembles and multiagent systems with orchestration layers. The report names Accenture, Capgemini, Cognizant, DXC Technology, HCLTech, IBM, Infosys, NTT DATA, and TCS as Leaders, and identifies EXL and Persistent Systems as Rising Stars.