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News and updates for Information Services Group, Inc. (ISG) (Nasdaq: III) focus on its role as a global AI-centered technology research and advisory firm. ISG regularly issues announcements about its research programs, AI initiatives and market analyses that are relevant to enterprises evaluating technology and business services providers.
Readers can expect coverage of ISG’s AI-focused developments, such as the acquisition of the AI Maturity Index SaaS platform, which assesses and benchmarks workforce readiness for AI adoption, and the formation of an AI Acceleration Unit to coordinate AI-related advisory and research offerings. News may also highlight ISG’s plans for a proprietary insights platform with an AI-powered “intelligence advisor” designed to give organizations real-time access to ISG data and analysis on technology markets and providers.
ISG news frequently features the ISG Provider Lens® research series, which examines providers in areas like private and hybrid cloud data center services, cybersecurity services and solutions, insurance services, and digital business innovation services. Articles describe how enterprises are using AI, cloud infrastructure, digital engineering and unified services to modernize operations and address regulatory, security and customer experience challenges.
In addition, updates from ISG Software Research and its ISG Buyers Guides™ for analytics, AI analytics and enterprise resource planning (ERP) provide insight into software market trends and vendor evaluations. Investors and technology decision-makers can use this news feed to follow ISG’s research agenda, AI-centered strategies and commentary on how enterprises are adopting AI and modern technology platforms.
Information Services Group (ISG) has released a new report highlighting significant changes in North American manufacturing. The report reveals manufacturers are heavily investing in AI and ML technologies to compete in a changing market landscape.
Companies are transforming their operations by implementing AI-enabled tools for product design, rapid prototyping, and production efficiency. The shift includes new business models offering subscription and pay-per-use options, alongside increased focus on after-sales services.
Key challenges addressed include cybersecurity threats, particularly in operational technology systems, and supply chain resilience. Manufacturers are adopting cloud-based supply chain management, advanced analytics, and real-time IoT tracking to prevent disruptions. Some are also relocating production to nearby countries like Mexico.
The report evaluates 35 providers across five quadrants, with companies like Accenture, Capgemini, and IBM Consulting named as leaders. Capgemini earned recognition as the global ISG CX Star Performer for 2024 in Manufacturing Industry Services.
Apexon, a digital-first technology services company, has been recognized as a Leader in the 2024 ISG Provider Lens™ reports for both Generative AI Services and Advanced Analytics and AI Services. The evaluation, which covered over 75 service providers, highlighted Apexon's expertise in multiple quadrants.
In the Generative AI Services Report, Apexon was named a Leader in Strategy & Consulting Services and Development & Deployment Services. The company's strengths include strategic advisory for scalable GenAI adoption, accelerated AI deployment, and rapid ROI delivery through their innovative Genysys platform.
For the Advanced Analytics and AI Services Report, Apexon achieved Leadership positions in Data Science and AI Services, Data Modernization Services, and Advanced BI and Reporting Modernization Services. The company was recognized for empowering organizations with real-time insights, compliance-driven AI solutions, and predictive analytics through customizable frameworks.
Information Services Group (ISG) has released a new report highlighting the growing impact of generative AI (GenAI) and intelligent automation in European enterprises. The study reveals that GenAI and agentic process automation are driving demand for responsible AI frameworks, particularly in automotive, healthcare, finance, and retail sectors.
Organizations are moving towards comprehensive automation solutions, with service providers integrating GenAI capabilities into automation use cases. However, European enterprises are taking a more cautious approach compared to North America due to strict regulations like the EU AI Act and GDPR. The emergence of agentic AI is enabling advanced applications in customer service, employee onboarding, and supply chain management.
The report evaluates 39 providers across 3 quadrants, with Accenture, Capgemini, Tietoevry Tech Services, T-Systems, and Wipro named as Leaders in three quadrants. Persistent Systems was recognized as the global ISG CX Star Performer for 2024.
Information Services Group (ISG) reports growing adoption of public cloud services in Brazil, driven by generative AI initiatives and cost optimization needs. The 2024 ISG Provider Lens™ Multi Public Cloud Services report highlights that while GenAI adoption is primarily to chatbots, companies are increasingly partnering with service providers to navigate implementation challenges and control costs.
Major cloud providers (AWS, Azure, Google Cloud, Oracle) have expanded their partner networks and are focusing on AI education. Companies are engaging with cloud consulting providers to build optimized multi-cloud environments that balance performance, cost efficiency, and data sovereignty. FinOps services and cloud optimization have become key focus areas, with providers helping establish financial controls and governance frameworks.
The report evaluates 35 providers across five quadrants, naming several companies as Leaders, including Accenture, Capgemini, Dedalus, Kyndryl, Skyone, and TIVIT in three quadrants each.
Information Services Group (ISG) has released new research reports highlighting how European enterprises are embracing cognitive AI to transform their operations and decision-making processes. The 2024 ISG Provider Lens™ Advanced Analytics and AI Services reports reveal that companies are increasingly adopting an AI-first approach, treating data as a strategic asset to address industry challenges, supply chain disruptions, and economic uncertainties.
The reports evaluate 53 large and midsize providers and 25 specialist providers across various service quadrants. Key trends include the growing importance of AI ethics and compliance, the emergence of specialist providers offering responsible AI solutions, and increased development of verticalized AI solutions. The analytics services market is experiencing continued growth, driven by technologies like generative AI, with providers developing innovative frameworks and customizable solutions for automating AI insights.
Notable Leaders in multiple quadrants include Accenture, Capgemini, Cognizant, and several other major firms, while DXC Technology earned recognition as the global ISG CX Star Performer for 2024.
Information Services Group (ISG) has released a new report highlighting how U.S. enterprises are transforming their business services automation through AI advancements. The 2024 ISG Provider Lens™ study reveals that companies are increasingly leveraging generative AI (GenAI) for enhanced customer service, IT support, and business operations.
The report identifies key trends including the adoption of vision-language models (VLMs), small language models (SLMs), and retrieval-augmented generation (RAG) to customize GenAI for specific business needs. U.S. companies are actively implementing low-code/no-code platforms to accelerate automation development, with applications ranging from automated software updates to AI-powered customer service solutions.
The study evaluates 40 providers across three quadrants, naming several companies as Leaders, including Accenture, Capgemini, Cognizant, HCLTech, Infosys, LTIMindtree, TCS, Tech Mahindra, and Wipro in all three categories.
Information Services Group (ISG) has initiated a comprehensive research study on cybersecurity service providers, focusing on those helping enterprises and U.S. public sector organizations manage AI integration and digital asset protection. The study will result in the ISG Provider Lens™ Cybersecurity – Services and Solutions report, covering eight regions including Australia, Brazil, France, Germany, Switzerland, the UK, the US, and the US public sector.
The research will examine nine quadrants for enterprise services, including Identity and Access Management, Data Leakage Prevention, Extended Detection and Response, and Security Service Edge. For the U.S. public sector, three specific quadrants will be evaluated. The study involves surveys distributed to over 350 cybersecurity providers for enterprise markets and 46 providers for U.S. public sector services.
The report, scheduled for release in July 2025, will address the evolving cybersecurity landscape, including challenges from AI-powered threats and new regulatory requirements like the NIS 2 Directive.
Information Services Group (ISG) has released a new report highlighting significant transformations in the telecom, media and entertainment (TME) industry across EMEA. The research reveals that AI adoption, cloud migration, and 5G deployment are driving major changes in the sector.
The report emphasizes that streaming wars are intensifying, with telecom operators expanding into media content and delivery. Companies are pursuing strategic mergers, divesting non-core assets, and exploring new revenue models including gaming and interactive content. The implementation of 5G standalone networks and content super-aggregator platforms is reshaping service delivery models.
Against the backdrop of new EU regulations concerning content quotas, data protection, and algorithmic transparency, TME companies are leveraging AI, 5G, and edge computing to offer simplified, all-in-one platforms. The report evaluates 54 providers across four quadrants, with Accenture emerging as a leader in all categories.
Information Services Group (ISG) has released its 2024 Provider Lens™ Insurance Services report for Europe, highlighting how AI is revolutionizing the insurance industry. The report indicates that unpredictable global conditions and advancing AI technologies are fundamentally changing risk landscapes and insurer relationships in Europe.
The research emphasizes that AI has evolved from concept to transformative force, with applications in data-driven agent profiling, predictive health analytics, and fraud detection. Service providers are offering specialized solutions for personalization and integrating AI/ML to enhance claims processing, policy administration, and customer service.
The report evaluates 55 providers across five quadrants, with companies like Accenture, Cognizant, Genpact, TCS, and Tech Mahindra named as Leaders in three quadrants each. The study highlights that while managed services remain important, providers are expanding into system integration and IT advisory services, leveraging technologies like conversational AI to improve customer engagement.
Information Services Group (ISG) predicts that artificial intelligence will revolutionize Enterprise Resource Planning (ERP) systems by 2027. According to their research, nearly all ERP software providers will integrate AI to reduce workloads, speed up processes, and minimize errors.
The study highlights that over 80% of ERP systems purchased by non-product companies will be cloud-based by 2027, promoting continuity, improving performance, and lowering costs. ISG evaluated 21 software providers across six ERP categories, naming top leaders including SAP S/4HANA, Oracle, Infor, IFS, Sage Intacct, and Workday.
The research emphasizes that modern ERP systems offer enhanced functionality and usability through cloud-based environments, making them easier to maintain. However, ISG warns that enterprises need to strategically assess new software and providers' AI capabilities rather than implementing simple replacements of existing systems.
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