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Information Services Group (ISG) has opened nominations for the 2024 ISG Paragon Awards™, recognizing innovative technology and business services partnerships. Nominations can be submitted by enterprise buyers and service providers, including GCCs, with deadlines for North America on July 17, Latin America on September 4, and EMEA on September 18. Categories include Excellence, Innovation, Transformation, Workplace of the Future, ESG, and a new AI Pacesetter category. Winners will be announced at gala dinners in Dallas, São Paulo, and London. The awards celebrate successful uses of digital technology and AI, and ISG Provider Lens™ and ISG Star of Excellence™ winners will also be recognized.

Microsoft Azure is experiencing significant growth in the Mexican cloud market, driven by system migrations and demand for remote access. According to the 2024 ISG Provider Lens™ report, Azure's growth surpasses other cloud services due to ongoing development and increased competitiveness. The demand for cost reduction and productivity enhancement, accelerated by the pandemic, has led Mexican firms to adopt cloud solutions like Microsoft 365 and SAP on Azure. These tools enhance efficiency, collaboration, and compliance. The report highlights the proactive response of Microsoft's partner ecosystem to generative AI and names top service providers in various sectors. Accenture and DXC Technology lead in all evaluated categories, with several other firms recognized for their capabilities and future potential.

Service providers in Brazil are leveraging Microsoft OpenAI Studio on Azure to develop customized GPTs, as noted in the latest ISG Provider Lens™ report. Microsoft and other hyperscalers are expanding in Brazil due to increasing cloud service demand. Microsoft's cloud infrastructure in Brazil has seen significant growth, with plans for further expansion. The partner ecosystem has grown 15-fold since 2021. AI initiatives in Brazil are advanced, focusing on practical applications like predictive analytics and responsive bots. The report evaluates 40 providers, naming several companies as leaders in various quadrants. Notably, Brasoftware and SoftwareONE lead in six quadrants each, while Accenture and Kumulus lead in five. The report also highlights the alignment of cloud business operations with ESG strategies.

Enterprises are increasingly prioritizing experience parity—a seamless experience for both customers and employees—according to ISG's recent findings.

This trend will be a key topic at the ISG Digital Business Summit, June 25-26, at the Royal Lancaster London Hotel. The event will feature leaders from companies like Diageo, BP, Sandoz, BNY Mellon, and eBay.

Key discussions will include navigating technological disruptions, cybersecurity for the platform economy, and leveraging AI and machine learning for business innovation.

Highlights include a keynote by Zdravko Mladenov on Post Office Group's digital transformation and another by Steve Janoo of Diageo on building direct consumer channels.

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has recognized 47 technology and business services providers for their excellence in client engagements as part of the 2023 ISG Case Study Research program. This year saw a record 330 submissions, highlighting a strong industry focus on operational transformation and business efficiency. Nearly 70% of standout partnerships involved ongoing relationships or multiple related projects. Five providers—Hexaware, Infosys, LTIMindtree, Tech Mahindra, and WNS—were noted for having five or more standout case studies. Additionally, ten providers had two or more standout case studies. The ISG Case Study Research is unique in its examination of enterprise-provider partnerships, informing ISG's advisory work and contributing to the ISG Paragon Awards.

Information Services Group (ISG) has initiated a research study to evaluate supply chain service providers aiding enterprises in achieving intelligent, resilient, and sustainable supply chains. The findings will be published in the 'Supply Chain Services 2024' ISG Provider Lens™ reports in October, covering both the U.S. and Brazil markets. The reports will assess services such as consulting, operations, BPO, and circular supply chains. The study, which includes surveys from over 110 providers, will provide enterprise buyers with insights to evaluate vendor relationships and make informed decisions. The research will also help ISG advisors recommend providers to buy-side clients. Key focus areas include technological innovation, risk management, and supply chain optimization amidst challenges like political unrest and raw material shortages.

The European chemical industry, struggling with environmental challenges, reduced demand, and rising costs, is looking to digital technology for revitalization, as per a 2024 report by Information Services Group (ISG). The sector faces pressure from cheap Chinese imports and fluctuating energy prices, necessitating resilient and efficient manufacturing processes.

Digital tools enhance supply chain transparency, demand estimation, and real-time tracking, despite layoffs and plant closures. Innovation is expected to drive progress, especially in recycling, renewables, and high-tech plastics. GenAI is being explored for creating new products, optimizing processes, and improving safety.

European chemical firms must also navigate strict EU regulations. The report evaluates 26 providers, highlighting Accenture, Capgemini, Deloitte, and IBM as leaders in digital IT/OT services, supply chain logistics, and sustainability innovation. Genpact and Tech Mahindra are noted as rising stars. The full report is available for purchase.

Information Services Group (ISG) has released its 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Brazil. The report highlights the integration of GenAI into ServiceNow, which is expected to accelerate business transformations in key Brazilian sectors such as agribusiness, financial services, government, and healthcare. GenAI-enhanced versions of ServiceNow can potentially halve cycle times for business solutions. The report also emphasizes the growing need for ServiceNow providers with industry-specific expertise. Companies like Accenture, Capgemini, Deloitte, and Extreme Group are recognized as Leaders across multiple quadrants in the report.

A new survey by Information Services Group (ISG) reveals that cost is the primary challenge to achieving enterprise sustainability goals. Over 200 global sustainability leaders participated in the ISG Market Lens™ Digital Sustainability Study. The study highlights that 45% of respondents cite cost as their top challenge, followed by integrating sustainability into business metrics (34%) and prioritizing sustainability investments (31%). Large enterprises spend about 0.2% of their revenues on sustainability initiatives, with half allocated to environmental programs and the rest evenly split between social and governance programs. Digital sustainability accounts for 35% of total sustainability spending, with a major focus on data and reporting solutions. Enterprises are increasingly relying on service providers to fill ESG resource gaps and meet compliance requirements. The study also found that 85% of enterprises have engaged managed services to support sustainability programs, expecting these partnerships to grow in 2024.