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News and updates for Information Services Group, Inc. (ISG) (Nasdaq: III) focus on its role as a global AI-centered technology research and advisory firm. ISG regularly issues announcements about its research programs, AI initiatives and market analyses that are relevant to enterprises evaluating technology and business services providers.
Readers can expect coverage of ISG’s AI-focused developments, such as the acquisition of the AI Maturity Index SaaS platform, which assesses and benchmarks workforce readiness for AI adoption, and the formation of an AI Acceleration Unit to coordinate AI-related advisory and research offerings. News may also highlight ISG’s plans for a proprietary insights platform with an AI-powered “intelligence advisor” designed to give organizations real-time access to ISG data and analysis on technology markets and providers.
ISG news frequently features the ISG Provider Lens® research series, which examines providers in areas like private and hybrid cloud data center services, cybersecurity services and solutions, insurance services, and digital business innovation services. Articles describe how enterprises are using AI, cloud infrastructure, digital engineering and unified services to modernize operations and address regulatory, security and customer experience challenges.
In addition, updates from ISG Software Research and its ISG Buyers Guides™ for analytics, AI analytics and enterprise resource planning (ERP) provide insight into software market trends and vendor evaluations. Investors and technology decision-makers can use this news feed to follow ISG’s research agenda, AI-centered strategies and commentary on how enterprises are adopting AI and modern technology platforms.
Information Services Group (ISG) released a new study revealing enterprise leaders plan to increase AI spending by 5.7% in 2025, despite overall IT budgets growing only 1.8%. The average IT budget increase is projected at $11.5 million, with AI accounting for $3.4 million (30%) of that increase.
Nearly 25% of respondents plan to increase AI spending by 10% or more. The study also shows increased spending on IT security, applications, and customer experience initiatives. Almost half of IT spending is allocated to staffing, with expected increases of 1.1% for internal staff and under 1% for outsourced staff in 2025.
Most enterprises plan to maintain their current number of providers, with over one-third expecting to expand engagement with their largest provider, and about half planning to engage new providers for niche projects.
Information Services Group (ISG) reports that Brazilian enterprises are increasingly investing in digital technologies, including generative AI, to enhance supply chain operations. The 2024 ISG Provider Lens™ Supply Chain Services report highlights how companies are leveraging advanced analytics, remote sensing devices, and integrated software platforms to improve supply chain performance and resilience.
Organizations are applying AI solutions to enterprise resource planning, advanced planning systems, and control towers. The implementation of these technologies helps predict and respond to sales peaks, manage material movement, and support circular economy initiatives. Given Brazil's vast geography, there's particular emphasis on distribution solutions like control towers and warehouse management systems.
Information Services Group (ISG) reports growing demand for AWS services in Mexico as enterprises increasingly adopt cloud solutions for digital transformation. The 2024 ISG Provider Lens™ AWS Ecosystem Partners report highlights how Mexican companies are leveraging AWS infrastructure to improve agility, operational efficiency, and competitiveness.
The report identifies key trends including increased focus on application modernization, cloud-native development, and AI adoption. Mexican organizations currently prefer single-cloud solutions, though multicloud strategies may emerge. Data governance and FinOps solutions are priorities, with growing interest in GenAI applications. The study evaluates 32 providers across four quadrants, with Accenture and Rackspace Technology named as Leaders in all categories.
Persistent Systems has been awarded the prestigious 2024 ISG Star of Excellence™ Overall Award for superior customer experience. The company also secured awards in three additional categories: Most Adaptable Partner, Universal Information Technology Outsourcing (ITO), and Outstanding Service in the Americas Region.
The recognition is based on direct enterprise customer feedback, with Persistent achieving an exceptional customer experience score of 87.9, significantly higher than the industry benchmark of 72.7. The evaluation covered key areas including business continuity, collaboration, execution, governance, innovation, and cultural fit. Persistent was the only provider to win in four categories, demonstrating their commitment to delivering exceptional value and building strong client relationships.
Information Services Group (ISG) has announced its 2025 research plan, combining ISG Provider Lens™ and ISG Buyers Guide™ reports into a unified agenda of nearly 200 studies. The plan focuses heavily on AI's impact on enterprise technology and includes 50 Provider Lens studies and over 135 Buyers Guides.
The research will expand into new areas including aerospace and defense, VMware ecosystem, real-time data, and sovereign cloud. The reports are organized into five categories: Artificial Intelligence, Business & Technologies, Ecosystem Intelligence, Information Technology, and Vertical Industries.
ISG has launched a research study evaluating HR outsourcing (HRO) service providers that deliver transformational business value through AI integration. The study will result in two ISG Provider Lens™ reports, scheduled for March 2025, covering providers of multiprocess HRO, health and welfare benefits administration, and workforce recruitment services.
The research will analyze providers across three quadrants: Multiprocess HRO Services, Health and Welfare Benefits Administration Services, and Recruitment Process Outsourcing. ISG has distributed surveys to nearly 70 HRO providers serving U.S. and global markets, focusing on providers that enable digital transformation, enhance employee engagement, and deliver data-driven insights.
Conduent (Nasdaq: CNDT) has been recognized as a Leader in the 2024 ISG Customer Experience Services Provider Lens™ report for both U.S. and Europe markets. This marks the fourth consecutive year of leadership recognition across three quadrants: Digital Operations, Intelligent Agent Experience, and Intelligent CX.
The report highlights Conduent's CXNow cloud-based platform, which manages the entire customer journey using AI-driven processes and 24/7 omnichannel experiences. Their CX analytics solutions leverage AI and machine learning for interaction analysis, while their intelligent CX services utilize cognitive AI for automated conversations and personalized experiences across voice, webchats, and texts.
Information Services Group (ISG) presented the 2024 ISG Star of Excellence Awards to Accenture, Capgemini, and Persistent Systems for demonstrating exceptional customer service excellence based on enterprise customer feedback. The awards ceremony took place at the ISG Sourcing Industry Awards Gala Dinner in London.
The winners were selected from over 2,000 evaluated service providers, with feedback from enterprise clients across Americas, EMEA, and Asia Pacific. The evaluation covered areas including Business Continuity, Collaboration, Execution, Governance, Innovation, and Cultural Fit. Notable achievements include Persistent Systems winning four awards across categories, while Capgemini, HPE, and LTIMindtree secured two awards each.
Information Services Group (ISG) has announced the winners of the 2024 ISG Paragon Awards™ for EMEA, recognizing innovative technology and AI implementations in sourcing partnerships. The program received over 80 applications from more than 35 providers. Infosys secured two awards: the AI Pacesetter award with Danske Bank and Excellence award with British Telecom. Other winners include Whatfix with Sophos for Innovation, LTIMindtree with Scania CV AB for Transformation, and Microland with Clifford Chance for Workplace of the Future. The awards ceremony took place at the Fairmont Windsor Park in London.
Information Services Group (ISG) reports that Brazilian enterprises are increasingly adopting generative AI to enhance productivity, overcoming initial skepticism about issues like hallucinations and data leaks. Companies are implementing GenAI for personalized customer service, software development, and data analysis. The technology is being used to translate legacy programming languages, automate development cycles, and generate analyses including graphs and maps.
Service providers are helping large enterprises implement control procedures while offering preconfigured solutions for midsize companies. The 2024 ISG Provider Lens™ study evaluates 37 providers across four quadrants, with several companies named as Leaders and Rising Stars in multiple categories.
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