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News and updates for Information Services Group, Inc. (ISG) (Nasdaq: III) focus on its role as a global AI-centered technology research and advisory firm. ISG regularly issues announcements about its research programs, AI initiatives and market analyses that are relevant to enterprises evaluating technology and business services providers.
Readers can expect coverage of ISG’s AI-focused developments, such as the acquisition of the AI Maturity Index SaaS platform, which assesses and benchmarks workforce readiness for AI adoption, and the formation of an AI Acceleration Unit to coordinate AI-related advisory and research offerings. News may also highlight ISG’s plans for a proprietary insights platform with an AI-powered “intelligence advisor” designed to give organizations real-time access to ISG data and analysis on technology markets and providers.
ISG news frequently features the ISG Provider Lens® research series, which examines providers in areas like private and hybrid cloud data center services, cybersecurity services and solutions, insurance services, and digital business innovation services. Articles describe how enterprises are using AI, cloud infrastructure, digital engineering and unified services to modernize operations and address regulatory, security and customer experience challenges.
In addition, updates from ISG Software Research and its ISG Buyers Guides™ for analytics, AI analytics and enterprise resource planning (ERP) provide insight into software market trends and vendor evaluations. Investors and technology decision-makers can use this news feed to follow ISG’s research agenda, AI-centered strategies and commentary on how enterprises are adopting AI and modern technology platforms.
Information Services Group (ISG) (Nasdaq: III) reports that Artificial Intelligence (AI) is becoming essential for human capital management (HCM), with two-thirds of enterprises projected to require AI-enabled HCM software by 2027.
The ISG Buyers Guides™ for HCM reveals that AI and machine learning are the primary drivers of change in talent management and HR systems. The research evaluated 19 software providers across four categories: HCM Platforms, HCM Suites, HRMS, and Talent Suites.
Key findings:
- AI enables strategic resource use and consumer-like employee experiences
- Predictive analytics helps anticipate talent shortages
- Companies must choose between all-in-one suites or best-of-breed solutions
- Oracle emerged as a leader across all categories
- ADP consistently ranked second with strong performance
Information Services Group (ISG) (Nasdaq: III) has released new research showing enterprises plan to significantly leverage AI in their global capability centers (GCCs). The ISG Market Lens™ 2025 Global Capability Centers Study reveals that GCCs are evolving from cost-saving centers to innovation hubs.
Key findings include:
- 50% of enterprises will expand GCC service portfolios over next two years
- Expected 10% expansion in work throughput through AI implementation
- Typical AI investment of $1 million for 2025, with 20% of GCCs investing $5M+
- 39% expect increased AI and machine learning skills
- 23% anticipate growth in data science and analytics roles
The study identifies major challenges in GenAI adoption:
- Data quality (41% of respondents)
- ROI demonstration (36%)
- Business integration (36%)
- Change management (34%)
- Talent availability (32%)
Information Services Group (ISG) reports that Asia Pacific utilities are significantly investing in AI and digital technologies to address operational challenges from increased power consumption and renewable energy integration. The region, accounting for over 50% of global electricity consumption, is expected to invest more than $3 trillion in power generation over the next decade.
Key drivers of energy demand include data centers, AI, cryptocurrency mining, and growing EV sales. Utilities are implementing digital solutions to fortify grids while integrating renewable energy sources. AI plays a central role, being used for optimizing wind and solar farm output and analyzing consumption patterns for improved grid operations.
The report identifies several market leaders: GE Vernova, Schneider Electric, and Siemens as Grid Management leaders, while SAP, IBM, and Hitachi Energy lead in Enterprise Asset Management. In services, Accenture, IBM Consulting, Infosys, TCS, and Wipro are recognized as leaders across multiple categories.
Information Services Group (ISG) reports that Industry 4.0 is gaining significant momentum in Europe's manufacturing sector, as companies seek to reduce costs and gain competitive advantages. The 2024 ISG Provider Lens™ report highlights manufacturers' increasing adoption of AI/ML, IoT, and robotics to enhance operations and decision-making.
Manufacturers are implementing AI-powered predictive maintenance systems, IoT sensors for real-time production data, and digital twins for simulation. The sector is also prioritizing sustainability through circular economy practices and renewable energy adoption. According to the report, 39% of manufacturing activities in Europe now involve advanced manufacturing techniques enabled by 3D printing.
The report evaluates 38 providers across five quadrants, naming several companies as Leaders, including Accenture, Capgemini, Cognizant, HCLTech, IBM Consulting, Infosys, TCS, and Wipro. Capgemini earned recognition as the global ISG CX Star Performer for 2024 in manufacturing industry solutions.
Information Services Group (ISG) (Nasdaq: III) has announced the launch of seven interconnected research studies focusing on AI and analytics services, including an industry-first study on agentic AI services. The research cluster will examine providers helping companies implement autonomous AI agents for enhanced decision-making and process optimization.
The studies will cover Advanced Analytics and AI Services, Generative AI Services, Intelligent Automation Services, and Specialty Analytics Services across retail, supply chain, and healthcare sectors. The resulting ISG Provider Lens™ reports will be published between July 2025 and January 2026.
The agentic AI study will evaluate providers offering development and deployment services, including solution design, AI ecosystem development, and regulatory compliance implementation. The research aims to assess providers with broad ecosystem partnerships and demonstrated business outcomes in cost reduction and decision-making efficiency.
Information Services Group (ISG) reports that European power and utilities industry is experiencing significant transformation driven by energy security, sustainability, and affordability challenges. The Russia-Ukraine conflict has prompted a reassessment of Europe's energy security, leading to accelerated diversification of energy sources.
To achieve climate neutrality by 2050, utilities are investing in grid modernization and implementing new software solutions. Key trends include integration of intermittent renewable power, hydrogen power implementation, and adoption of storage technologies. The growing EV market is increasing electricity demand while potentially serving as a decentralized energy source.
Utilities are implementing AI-driven platforms for grid optimization and cost savings. Through 2027, most utilities will modernize asset management systems. The report identifies several market leaders, with Accenture, Capgemini, Cognizant, IBM Consulting, Infosys, TCS, and Wipro recognized as Leaders across all five service quadrants.
Information Services Group (ISG) reports that North American utility companies are adopting new infrastructure, software, and services to address emerging challenges in the power sector. The research highlights that existing power grids cannot support the ongoing energy transition, faced with challenges from renewable energy integration, AI data center power demands, and climate change impacts.
Through 2027, utilities will focus on updating asset management systems, implementing AI-enabled solutions, and modernizing grids for increased resilience and efficiency. The research identifies key software leaders, with GE Vernova, Schneider Electric, and Siemens named as Overall Leaders in Grid Management, while SAP, IBM, and Hitachi Energy lead in Enterprise Asset Management.
In services evaluation, Accenture, Cognizant, IBM Consulting, Infosys, and TCS were recognized as Leaders across all five quadrants: iBPMS, Next-gen IT Services, Grid Modernization, Enterprise Asset Management, and Customer Experience.
Information Services Group (ISG) (Nasdaq: III) announces its upcoming ISG Xperience Summit, scheduled for March 25-26 at the Westin Times Square in New York. The event will focus on AI-powered experience transformation and feature leaders from prominent companies including PNC Bank, Barclays, Comcast, SoulCycle, and Expedia.
The summit will explore how AI solutions can deliver personalized experiences while maintaining essential human elements. Joe Bechtel, VP of AI technology at PNC Bank, will deliver the keynote on implementing automation and measuring CX investments. The event includes panel discussions on AI-driven personalization ethics, enterprise-wide transformation, and experience-led growth strategies.
The program features the ISG Startup Challenge showcasing innovations from Birdie AI, Tranquilla AI, and Wakefully. IBM and Accenture are serving as event sponsors.
Information Services Group (ISG) (Nasdaq: III) has announced a pioneering approach to enterprise digital transformation guidance by combining software and services research. The initiative launches with the simultaneous release of ISG Buyers Guides™ for Grid Management and Enterprise Asset Management alongside ISG Provider Lens™ reports on Power and Utilities Industry Services and Solutions.
This unified approach leverages ISG's comprehensive research capabilities, enhanced by their 2023 acquisition of Ventana Research (now ISG Software Research). The company plans to synchronize the publication of software and services research across various industries and technologies, with their 2025 Report Plan including 50 ISG Provider Lens studies and over 135 Buyers Guides.
The coordinated research aims to help enterprises make better-informed decisions about software solutions and implementation partners, focusing on five key categories:
- Artificial Intelligence
- Business & Technologies
- Ecosystem Intelligence
- Information Technology
- Vertical Industries
Information Services Group (ISG) reported its Q4 and full-year 2024 financial results. Q4 highlights include:
- Revenues of $58 million at top end of guidance
- GAAP net income of $3.0 million with EPS of $0.06
- Adjusted EBITDA of $6.5 million, up 11% year-over-year
- Cash from operations of $6.6 million
Full-year 2024 performance showed:
- Revenues of $248 million
- Operating income of $5.8 million
- Net income of $2.8 million with EPS of $0.06
- Adjusted EBITDA of $25.1 million
The company sold its automation unit on October 1, resulting in a Q4 net gain of $2.3 million. ISG declared a Q1 2025 dividend of $0.045 per share and set Q1 2025 guidance for revenues between $58-59 million and adjusted EBITDA between $6.5-7.5 million. The company has repositioned itself as an AI-centered technology research and advisory firm, serving over 100 clients with AI-focused services in the past year.