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Germany's application development and maintenance (ADM) services market is experiencing significant growth, driven by cloud computing, mobile applications, and GenAI adoption. The mobile app market has surged 78% over four years, while cloud computing grows at 25% annually, making Germany Europe's largest cloud market. Enterprises are increasingly seeking localized expertise to ensure security compliance and cultural adaptation. As Europe's second-largest security technology market, Germany emphasizes cybersecurity in development. However, the country faces a significant shortage of skilled software developers, particularly in data engineering and DevOps, while requiring specialized talent for German-language AI model training.

According to a new ISG Provider Lens™ report, Brazilian enterprises are increasingly seeking secure, scalable cloud platforms for generative AI (GenAI) applications, driving growth in the AWS ecosystem. While most companies are still in the proof-of-concept phase, there's significant interest in automating administrative tasks and improving customer interactions through chatbots.

The report highlights that application modernization, data modernization, and cloud migration are key drivers of AWS adoption in Brazil. Companies are also focusing on data governance and cost optimization through FinOps practices. The study evaluates 43 providers across five quadrants, with Accenture and dataRain emerging as Leaders in four quadrants each.

Machine learning integration in Workday's platform is enabling better strategic decisions for businesses, according to ISG's 2024 Provider Lens™ report. The Workday ecosystem is experiencing growth driven by increased demand for analytics and predictive insights. System integrators and implementation consultants are supporting Workday's enhanced analytics and ML functionality, helping organizations manage workforces, comply with regulations, and improve employee experience.

The report evaluates 20 providers across three service quadrants, with Accenture, Cognizant, Deloitte, Kainos, PwC and Strada named as Leaders in all categories. Partners are leveraging opportunities through Workday Extend for customized applications and supporting ESG reporting requirements in Europe.

Information Services Group (ISG) has released its 2024 ISG Provider Lens™ Supply Chain Services report for the U.S., highlighting that more enterprises are implementing digital supply chains as competitive differentiators. The report finds that organizations are focusing on making their supply chains more resilient to disruptions and responsive to market changes.

Key trends identified in the report include:

• U.S. companies rapidly adopting digital supply chains
• Integration of AI and generative AI in supply chain processes
• Focus on real-time insights and data-driven decision-making
• Increasing emphasis on sustainability and circular economy principles
• Growing demand for cloud-based supply chain BPO services

The report evaluates 37 providers across four quadrants, naming several companies as Leaders in various categories. Genpact was recognized as the global ISG CX Star Performer for 2024 among supply chain services providers.

The 2024 ISG Provider Lens™ Future of Work Services report for Australia reveals that Australian enterprises are increasingly adopting AI and analytics in digital workplace solutions to boost productivity and competitiveness. Companies are replacing legacy applications with AI, ML, and generative AI (GenAI) solutions to enhance flexibility and productivity.

Key trends highlighted in the report include:

• Exploration of large language models (LLMs) in service desks
• Adoption of platform-centric mindsets for seamless integration
• Investment in collaboration tools for hybrid work environments
• Growing interest in unified communication as a service (UCaaS)
• Increased use of AI-enabled automation in service desk operations
• Focus on sustainable workplaces and ESG goals

The report evaluates 37 providers across five quadrants, naming several companies as Leaders in various categories. It also addresses challenges such as cybersecurity concerns in remote work settings.

The 2024 ISG Provider Lens™ Future of Work Services report for the U.S. Public Sector highlights the ongoing digital transformation in state, local, and educational (SLED) agencies. These organizations are adopting new workplace technologies to meet changing operational requirements and constituent expectations. Key focus areas include:

1. Supporting remote and hybrid workforces
2. Implementing workflow automation and advanced data analytics
3. Adopting unified communication and collaboration (UCaaS) platforms
4. Integrating cybersecurity across all systems
5. Leveraging AI for secure collaboration and personalized services

The report also notes an increased demand for outsourcing services to reduce costs, address IT skill shortages, and navigate data regulations. Accenture, Infosys, NTT DATA, and Unisys are named as Leaders across all five quadrants evaluated in the report.

Organizations in the U.K. are preparing for greater adoption of generative AI within the next 12-18 months as part of their workplace transformation programs, according to the 2024 ISG Provider Lens™ Future of Work – Services report. Companies are seeking help from service providers to identify GenAI use cases, conduct pilot deployments, develop language models, and create governance frameworks.

This trend is part of ongoing workplace transformations spurred by the COVID-19 pandemic and the rise of hybrid work. Over half of new job listings in the U.K. now offer remote work options. Factors driving this change include global economic challenges, talent shortages, and recent labor unrest.

Organizations are focusing on experience management (XM) services to oversee interconnected systems, promote workforce productivity, and identify friction points in digital transformation. While cost savings remain a primary driver, companies also aim to improve productivity, sustainability, and employee experience across digital workplace services.

The Asia Pacific IT and business services market continued to grow in Q3 2023, albeit at a slower pace compared to Q2, according to the ISG Index™. The combined market ACV rose 10% year-over-year to US $4.6 billion, but decreased 5% from Q2. Managed services ACV increased 17% year-over-year to US $794 million, while cloud-based services grew 8% to US $3.8 billion.

Key highlights include:

• 57 managed services contracts awarded, up 36% year-over-year
• IT outsourcing ACV rose 18% to US $622 million
• Business process outsourcing up 12% to US $173 million
• Infrastructure-as-a-Service ACV increased 8% to US $3.3 billion
• Software-as-a-Service ACV grew 14% to US $444 million

ISG maintains its 2024 forecast of 2% growth for managed services and 14% for XaaS, with stronger growth expected in 2025.

The 2024 ISG Provider Lens™ Future of Work Services report for the U.S. reveals that enterprises are cautiously optimistic about workplace management amid economic uncertainty and the growing potential of generative AI (GenAI). Key findings include:

1. Most organizations have embraced hybrid work and are adopting new technologies to remain competitive and keep employees satisfied.

2. Less than half of large U.S. companies now require employees to be in the office five days a week.

3. AI has become a key component in unified communications and collaboration (UCC) technology, enhancing employee experience and productivity.

4. U.S. enterprises are increasingly seeking bundled provider contracts that combine workplace services with large-scale digital or business transformation.

5. The report evaluates 52 providers across six quadrants, naming several companies as Leaders in multiple categories.