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Information Services Group (ISG) has initiated a comprehensive research study to examine service providers aiding insurance companies in enhancing efficiency, customer experience, and innovation. The study's findings will be detailed in ISG Provider Lens™ reports, scheduled for December release, covering life and retirement (L&R) and property and casualty (P&C) insurance sectors across North America, Europe, and Australia-New Zealand. ISG is surveying over 100 providers to evaluate business process outsourcing (BPO) and information technology outsourcing (ITO) services, among others. The study aims to assist enterprise buyers and ISG advisors in vendor evaluation and recommendation.

Information Services Group (ISG) has released a new report highlighting the surge in SD-WAN adoption in the U.S., driven by the need for digitalization and cloud migration. The U.S. leads globally in SD-WAN demand, accounting for nearly one-third of the market in 2023. Enterprises are leveraging SD-WAN for secure, flexible, and real-time network management, integrating it with technologies like hybrid clouds, edge computing, and AI.

The report emphasizes the integration of security infrastructures, including SASE and SSE, to enhance network protection. Adoption is particularly pronounced among SMEs seeking cost-effective, cloud-based solutions. Leading providers named in the report include AT&T, Verizon Business, and Wipro. The report also notes the growing importance of edge technologies and advanced networking services.

For more details, the 2024 ISG Provider Lens™ report evaluates 40 providers across various quadrants, identifying leaders and rising stars in the industry.

The ISG report highlights the transformative impact of generative AI (GenAI) on the cloud computing market. The study forecasts the rise of AI workload-specific cloud platforms, driven by the need for scalability in GenAI applications.

It emphasizes that as businesses migrate to the cloud, they can expect reduced costs, streamlined operations, and accelerated innovation. By 2027, over 75% of enterprises will use multiple public cloud environments, requiring unified data platforms for business continuity.

The report ranks Microsoft, AWS, and Google as the top providers in various cloud platform categories. It underscores the importance of choosing the right cloud strategy based on specific organizational goals, cost, and technical expertise.

An ISG report highlights increasing adoption of financial consolidation and close management software, projecting that by 2027, half of midsize and larger enterprises will use these solutions. The rise in demand is driven by the need for efficiency, regulatory compliance, and enhanced control. Today's software offers better automation, ease of use, and collaboration features, reducing workloads and administrative overhead. The report evaluates 21 leading providers, ranking Oracle, BlackLine, and SAP as top performers in various categories. The analysis is based on capabilities such as multi-GAAP reporting, AI integration, and compliance. The findings help businesses optimize their software investments for improved financial processes.

Information Services Group (ISG) has released a new report highlighting the growing demand for technology-driven learning solutions. The report emphasizes the importance of Learning Management Systems (LMS) in enhancing productivity, operational excellence, and employee engagement.

Key findings include the rise of AI-supported learning coaches, adaptive recommendation engines, and social collaboration tools. The report also notes a shift in organizational perspective, viewing learning as a driver of business success rather than a cost center.

ISG assessed 32 software providers across four categories: LMS, Learning Experience Platforms (LXP), Learning Content Solutions, and Extended Enterprise Learning. Oracle, Schoox, and Cornerstone OnDemand emerged as leaders in LMS, while Oracle, EdCast, and Absorb led in LXP.

The extensive research aims to guide organizations in selecting the best software providers to optimize their learning and development strategies, ultimately boosting ROI through improved employee productivity and retention.

The Information Services Group (ISG) has released a report emphasizing the need for subscription management software to support complex pricing models beyond traditional flat fees, utilizing advanced AI and integrating with existing systems. The report predicts that by 2026, increased adoption of subscription models will necessitate sophisticated software solutions to avoid hindering growth and customer satisfaction.

ISG's 2024 Subscription Management Buyers Guides evaluates 24 software providers, ranking Zuora, Oracle, and Salesforce as leaders in various categories. The research stresses the importance of scalable applications and innovative AI techniques to enhance customer experiences and sustain growth. The study is independent and aims to guide enterprises in optimizing their software investments.

A new report by Information Services Group (ISG) reveals that 85% of enterprises see investing in Generative AI (GenAI) over the next 24 months as critical. Currently, half of AI budgets focus on GenAI, which increases AI accessibility and utility across the workforce. Key tasks for GenAI include natural language processing (NLP), document summarization, and software development. Predictive AI remains essential for credit risk, fraud detection, and algorithmic trading. The main challenge for AI adoption is the shortage of skilled professionals. The 2024 ISG AI Platforms Buyers Guides assess 30 providers in AI, GenAI, and MLOps categories, with Oracle, AWS, and IBM leading AI Platforms. GenAI platforms are led by Oracle, Databricks, and Microsoft, while MLOps leaders include Oracle, AWS, and Databricks. The study underscores the importance of MLOps and LLMOps tools, predicting their usage in 80% of enterprises by 2026. The research, aimed at optimizing IT investments, is independent and non-sponsored.

A recent ISG report reveals a projected surge in demand for hybrid data platforms driven by increased adoption of intelligent applications powered by GenAI and other AI technologies. By 2027, these platforms, which support both operational and analytical processing, will be essential for personalized experiences and real-time recommendations. Although specialist analytic and operational platforms will still play a role, the report identifies a need for hybrid platforms to handle both data processing types.

The study evaluated over 40 data platform providers, noting that only a quarter have fully developed digital assistant capabilities for natural language queries. The market is also shifting from traditional relational models to non-relational platforms like NoSQL databases and object storage. ISG's 2024 Buyers Guides rank Oracle, IBM, and Microsoft as leaders in various data platform categories.

The research emphasizes the critical role of data platforms in ensuring secure, reliable, and adaptable AI utilization across cloud and on-premises environments. The complete Buyers Guides are available for enterprises seeking to optimize their software investments.

A new study by Information Services Group (ISG) reveals that enterprises save an average of 15% through business process outsourcing (BPO) compared to in-house operations. The survey included nearly 400 global business leaders. The primary drivers for BPO are cost reduction (68%), process efficiency (50%), and capacity support (33%). However, only 38% rated their cost savings highly. Approximately 20% of enterprises cited service quality, business growth, or innovation as key motivators for BPO. The study also found that over 30% of operations have been outsourced for over ten years. AI and automation are expected to reduce external staffing in customer operations for 65% of respondents, but have less impact on finance and procurement. The study suggests that BPO providers need to understand both tasks and broader business implications of AI to meet client needs effectively.