Information Svrs Stock Price, News & Analysis

Information Services Group (ISG) has announced the finalists for the 2024 ISG Paragon Awards™ North America. These awards recognize innovative approaches that drive business success through digital technology and new operating models. The winners will be revealed at an awards gala on September 25 in Dallas.

The awards categories include Excellence, Innovation, Transformation, Workplace of the Future, and AI Pacesetter. Finalists include partnerships between service providers and notable companies such as McKesson Corp, Toyota Financial Services, and Universal Music Group. The awards celebrate the evolution of the sourcing industry through new approaches, automation, and digital technology.

Information Services Group (ISG) (Nasdaq: III) has released new research on Customer Experience Management (CXM) software. The study predicts that by 2028, companies will replace many point solutions with broad, cross-functional suites to manage CX at the enterprise level. CXM addresses shortcomings of traditional CRM by focusing on the customer journey across all channels.

ISG's Buyers Guide for CXM evaluates software providers based on five core areas: knowledge management, resource management, automation, analytics, and customer journey management. The guide assessed 19 providers, with Oracle, Salesforce, and Verint emerging as leaders in CXM. The research aims to help enterprises optimize their business and IT software investments in customer experience management.

The 2024 ISG Provider Lens™ Google Cloud Partner Ecosystem report for Brazil highlights the growing popularity of multicloud infrastructure among Brazilian enterprises. As companies view cloud migration as essential for competitiveness, they are seeking integrated solutions to manage complex multicloud ecosystems. Google Cloud's Anthos is widely used for orchestrating hybrid and multicloud infrastructure.

The report emphasizes the increasing demand for FinOps expertise to optimize cloud costs while maintaining performance, reliability, and security. Service providers are strengthening their FinOps capabilities in response. Advanced AI-driven FinOps solutions are emerging to predict future cloud consumption patterns.

The report also notes growing demand for data modernization, governance, security, and managed services to create more reliable data environments in the Brazilian market.

Information Services Group (ISG) has launched a research study to assess providers of digital services for the healthcare industry. The study will result in two ISG Provider Lens™ reports, covering the U.S. and Brazil markets, scheduled for release in December. These reports will evaluate companies offering services that help healthcare providers and insurers transform their operations to meet new requirements, improve interoperability, and adapt to growing telemedicine and value-based care needs.

The study will focus on five key areas: Payer Transformation - Public, Payer Transformation - Private, Provider Transformation - ERP, Provider Transformation - RCM, and Provider Transformation - EHR. ISG analysts will examine providers' expertise in various technologies, including AI, machine learning, cloud computing, cybersecurity, and systems integration, as well as their ability to ensure compliance with relevant regulations.

The 2024 ISG Provider Lens™ global eMobility Services and Solutions report highlights the rapid adoption of new technologies in the electric mobility sector. Key findings include:

1. Manufacturers, energy companies, and eMobility as a Service (eMaaS) providers are leveraging tech for operations, cybersecurity, and customer experience.

2. Urgent need for charging infrastructure is driving innovation in battery and charger technology.

3. AI is being used across eMobility, from battery life optimization to autonomous driving.

4. Manufacturing processes are being enhanced with AI, ML, and industrial IoT.

5. The report evaluates 36 providers across three quadrants: Mobility as a Service (MaaS), Electric Mobility Systems (EMS), and Manufacturing.

Information Services Group (ISG) has launched a research study on service providers helping telecommunications, media, and entertainment companies transform their business processes and IT services. The study will result in two ISG Provider Lens™ reports titled 'Telecom, Media and Entertainment Services,' scheduled for release in December. These reports will evaluate providers of business process services and next-gen IT services in North America and EMEA.

The study aims to assist enterprise buyers in evaluating vendor relationships and potential new engagements. It will cover four key areas: Strategy and Enablement Services, Telecom Managed and Next-Gen IT Services, Media and Entertainment Managed and Next-Gen IT Services, and Intelligent Business Process Management (iBPM) Services. ISG analyst Yash Jethani will author the reports, which will include expanded customer experience data.

Information Services Group (ISG) (Nasdaq: III) has launched a research study on intelligent automation service providers. The study will result in ISG Provider Lens™ reports, scheduled for release in December 2024. These reports will evaluate providers of intelligent enterprise automation, artificial intelligence for IT operations (AIOps), and next-gen automation services, including generative AI.

The study aims to help enterprises assess current vendor relationships and potential new engagements. Key focus areas include operationalizing GenAI, establishing ROI, and developing use cases across automation technology stacks. ISG highlights the importance of data generation, hybrid infrastructure observability, and enterprise process optimization in building sustainable automation portfolios.

The research will cover three quadrants: Intelligent Enterprise Automation, AIOps, and Next-Gen Automation. ISG analysts will evaluate nearly 60 providers, considering factors such as AI capabilities, implementation services, and strategies for resource training.

The 2024 ISG Provider Lens™ global Specialty Analytics Services report highlights the growing importance of tailored data analytics in the retail industry. Retailers are partnering with service providers to develop advanced analytics solutions for improved planning, execution, and customer responsiveness. Key trends include:

1. Customization of analytics tools to gain a competitive edge
2. Leveraging e-commerce data for personalized customer experiences
3. Optimizing marketing and promotions through data-driven insights
4. Use of accelerators and pre-built AI/ML models for faster implementation
5. Emerging applications of generative AI in retail analytics

The report evaluates 18 providers, naming Fractal Analytics, HARMAN, MathCo, Tiger Analytics, and Tredence as Leaders in the Retail quadrant.

Information Services Group (ISG) (Nasdaq: III) reported its Q2 2024 financial results, showing a 14% decrease in revenues to $64.3 million compared to the previous year. The company's net income was $2.0 million, with GAAP EPS of $0.04 and adjusted EPS of $0.08. ISG generated $2.2 million in cash from operations and declared a Q3 dividend of $0.045 per share.

Despite client delays in new initiatives, ISG's pipeline remains strong. The company's AI-powered ISG Tango platform now exceeds $4 billion in contract value. For Q3 2024, ISG projects revenues between $64-66 million and adjusted EBITDA of $7-8 million. The company continues to focus on its capital allocation strategy, including reinvestment, debt management, and potential strategic acquisitions.