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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (ISG) reports that AI and GenAI services received the lowest customer experience scores among emerging technologies in 2024, according to their Star of Excellence™ CX Insights Report. GenAI services scored 69.5, while broader AI services reached 71.5, both below average.
The report shows declining ratings across all six customer experience pillars compared to 2023. While AI services scored 73.8 for customization, they received lower scores of 69.3 for cost and 70.3 for delivery speed. Governance and Compliance remained the highest-rated area at 83.8 (down 2.4 points), while Innovation and Thought Leadership scored lowest at 78.9 (down 2.0 points).
In other findings, cloud-native technologies scored 80.3, with AWS leading vendor ecosystems. The power and utilities sector showed highest satisfaction (81.5, up 5%), while public sector scores dropped 12.3%. EMEA ratings declined from 82.7 to 77.6, while Asia Pacific and Americas improved.
Information Services Group (ISG) (Nasdaq: III) has appointed Samuel L. Molinaro Jr. to its board of directors, effective March 14. Molinaro, the retired president of UBS Americas Holdings, will chair the audit committee, replacing Neil G. Budnick, who is retiring after 14 years of service.
Molinaro brings over 30 years of senior-level experience in banking and financial services, including expertise in technological transformation. He retired from UBS Americas in 2023 after serving 11 years in senior executive positions. Currently, he serves as a senior advisor for banking and securities at McKinsey and maintains his position on UBS Americas Holdings' board and audit committee.
His previous roles include executive vice president, CFO, and COO at The Bear Stearns Companies, Inc. Molinaro began his career as an auditor with PwC and holds a bachelor's degree in accounting from St. Bonaventure University.
Information Services Group (ISG) reports that U.S. companies remain committed to investing in digital sustainability and ESG initiatives despite political uncertainties. The 2024 ISG Provider Lens™ study reveals that organizations are pursuing these initiatives to maintain brand value, reduce risks, and achieve cost savings.
The report highlights that environmental solutions are in higher demand compared to social sustainability or corporate governance solutions. Data platforms and managed services are experiencing the fastest growth, driven by increasing global regulations. Companies are now seeking industry-specific solutions, with AI, ML, and IoT applications being particularly prevalent in power, utilities, manufacturing, and transportation sectors.
Key findings include:
- Sustainability initiatives typically represent 5-10% of overall digital transformation costs
- Environmental solutions lead market demand due to climate change impact on valuations
- Generative AI is emerging as a promising tool for sustainability reporting
- Companies are integrating sustainability efforts into broader digital transformations for cost efficiency
Asia Pacific enterprises are increasingly turning to Oracle ecosystem services for digital transformation, according to ISG's (Nasdaq: III) 2024 Provider Lens™ report. Companies across manufacturing, retail, financial services, and public sectors are seeking modernization of legacy systems and cloud migration support.
Oracle is strengthening its regional presence through partnerships with governments in Singapore, Australia, and India for training programs. Service providers are integrating GenAI tools to optimize Oracle investments, while addressing regional challenges like data sovereignty and compliance requirements.
The report evaluates 28 providers across four quadrants, with Accenture, Cognizant, Deloitte, HCLTech, Infosys, LTIMindtree, TCS, Tech Mahindra, and Wipro named as Leaders in all quadrants. Enterprises are prioritizing providers with strong local presence, competitive pricing, and proven Oracle migration expertise.
Oracle Cloud Infrastructure (OCI) is gaining significant traction in Brazil as companies increasingly adopt multicloud environments, according to a new ISG Provider Lens™ report. Brazilian enterprises across healthcare, retail, and financial services sectors are leveraging OCI for its secure, platform-agnostic capabilities through partnerships with major cloud providers including AWS, Azure, and Google Cloud.
Companies are implementing Oracle Fusion Cloud Applications on OCI to enhance performance, security, and availability. The adoption is particularly strong in sensitive industries prioritizing data privacy through Oracle's private and sovereign cloud offerings. The report highlights the integration of AI and ML capabilities across Oracle's product suite, though Brazilian enterprises are still in the evaluation phase.
The study evaluated 36 providers across four quadrants, with Accenture, EBS-IT, Ninecon, V8.Tech, and Wipro emerging as Leaders in all categories. The growing Oracle ecosystem in Brazil is adapting to meet increasing demands for local Oracle-certified partners with expertise in regional regulations and business practices.
Oracle is strengthening its position in the European cloud market through aggressive expansion and strategic initiatives, according to a new ISG Provider Lens™ report. The company has established new cloud regions, including one in Madrid in 2024, bringing its total to 85 regions globally - surpassing other hyperscalers - with 77 more planned.
The report highlights Oracle's EU Sovereign Cloud offering, now operational in 15 European countries, helping enterprises comply with EU data privacy requirements. Oracle Cloud Infrastructure (OCI) is enabling businesses to maintain data residency while leveraging cloud services. Service providers are facilitating the transition from legacy systems to modern cloud infrastructures, integrating AI and ML capabilities, and supporting sustainability efforts through energy-efficient platforms.
The study identifies several market leaders, with companies like Accenture, Capgemini, Cognizant, HCLTech, Infosys, LTIMindtree, TCS, Version1, and Wipro recognized as Leaders across all four quadrants of evaluation.
Brazil's healthcare industry is undergoing rapid digital transformation to improve patient care while enhancing operational efficiency, according to a new ISG Provider Lens™ report. Both private providers and the public Unified Health System (SUS) are adopting innovative technologies like telemedicine, AI, and data analytics to address challenges ranging from access disparity to infrastructure needs.
Healthcare companies are forming strategic partnerships with technology firms and startups to create integrated platforms that optimize care while reducing costs. Service providers are investing in cutting-edge tools including big data analytics for population health evaluation, wearable devices for remote monitoring, and IoT solutions for equipment tracking and payment systems.
The report identifies MV and Philips Tasy as Leaders in three quadrants, with Accenture and Deloitte leading in two quadrants. Brazil's healthcare payment market is also transforming, with innovations in supplementary healthcare payment models driving demand for robotic process automation and AI to handle increasingly complex claims processing.
Oracle is gaining significant momentum in the U.S. cloud market, emerging as the fourth major cloud provider after AWS, Microsoft Azure, and Google Cloud, according to a new ISG Provider Lens™ report. The company's growth is particularly strong in Oracle Cloud Infrastructure (OCI), which offers cost advantages over competitors in computing, storage, and networking services.
High-growth technology companies are increasingly adopting Oracle's cloud solutions, while established sectors like financial services, public sector, and telecommunications remain core markets due to Oracle's strong security and compliance capabilities. The report highlights that U.S. enterprises prefer running Oracle applications on OCI and are expanding its use for third-party and cloud-native applications.
The study identifies several market leaders in Oracle cloud services, with Accenture, Cognizant, Deloitte, HCLTech, Infosys, LTIMindtree, TCS, and Wipro leading across all four evaluated quadrants. The U.S. market is seeing increased demand for Oracle consulting, implementation, and managed services as companies navigate cloud complexity and migration challenges.
Information Services Group (ISG) has launched a comprehensive research study examining service providers in the life sciences sector. The study will result in an ISG Provider Lens™ report on Life Sciences Digital Services, scheduled for release in June 2025. The research encompasses both digital service providers and contract research organizations (CROs), focusing on clinical development, patient management, and manufacturing supply chain support.
The study will evaluate providers across eight quadrants - five examining service provider capabilities and three examining CRO capabilities. Key areas include clinical development, patient engagement, manufacturing supply chain, pharmacovigilance, regulatory affairs, and commercial operations. ISG has distributed surveys to over 130 providers in the global life sciences market.
The research addresses the industry's digital transformation challenges, including the need to advance research, navigate regulatory complexities, and integrate advanced technologies like AI, ML, and automation. The study particularly focuses on how providers are helping companies deal with data quality issues and reduce time-to-market while maintaining security and compliance.
Information Services Group (ISG) has released its 2024 ISG Provider Lens™ Enterprise Managed Network Services report for Europe, highlighting increasing enterprise reliance on managed network services (MNS) providers for digital transformation. The report reveals that companies are seeking MNS solutions due to growing network complexity and cybersecurity threats, often stemming from internal expertise.
The study identifies key trends including increased demand for Network-as-a-Service (NaaS) offerings, driven by AI and GenAI technologies. Companies are leveraging multicloud configurations to enable business transformation, reduce IT capital expenditures, and mitigate risks from software updates.
The report evaluates 33 providers across three quadrants, naming Accenture, Colt, Deutsche Telekom, GTT, and Orange Business as Leaders in three quadrants each. Notably, Accenture was named the global ISG CX Star Performer for 2024, achieving the highest customer satisfaction scores in ISG's Voice of the Customer survey.