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The 2024 ISG Provider Lens™ Cybersecurity report for Germany reveals that enterprises, especially SMEs, are increasingly relying on external providers for cybersecurity support due to rising cyberattacks and a shortage of experts. The report highlights that AI and quantum technology present both new threats and opportunities for cybersecurity providers. Despite the growing importance of cybersecurity, some IT managers face resistance from stakeholders when making a business case for investments. The report evaluates 109 providers across eight quadrants, naming several companies as Leaders in multiple categories. IBM leads in six quadrants, while Axians, Deutsche Telekom, and Eviden are Leaders in four each.

The ISG Market Lens™ Cloud Managed Services Study reveals significant shifts in enterprise cloud priorities. Cloud maturity has doubled since 2022, with over 50% of application categories now in the cloud, up from 23% two years ago. Cost optimization has become a top strategic motivator, cited by 34% of respondents, compared to 19% in 2022.

Key findings include:

• Cloud services now account for 17% of IT budgets
• 26% of respondents prioritize empowering cloud applications with AI capabilities
• 54% rate security SLAs as very good or excellent
• 27% of respondents can 'lift and shift' business applications to the cloud, double the 2022 figure

The study highlights a growing focus on AI in cloud strategies and a need for CIOs to align migration approaches with business leaders' preferences for speed and minimal changes.

The 2024 ISG Provider Lens™ Cybersecurity report for Switzerland reveals that Swiss enterprises are seeking AI-enhanced cybersecurity solutions to counter growing AI-powered cyber threats. Key findings include:

1. Midsize Swiss firms prefer locally based cybersecurity providers, valuing 'Swissness' and cultural alignment.
2. Companies are turning to external services like security operations centers due to a shortage of cybersecurity specialists.
3. Stringent regulations are driving stronger security measures, especially in data protection.
4. There's a growing interest in providers offering services within Switzerland, particularly for cloud solutions and SOCs.
5. The report evaluates 89 providers across 7 quadrants, naming several Leaders in multiple categories.

The 2024 ISG Provider Lens™ Transformational HR Outsourcing Services (HRO) report for the U.S. reveals that enterprises are reinventing their HR approach with outsourcing providers investing in new technologies. Companies are reimagining multiprocess HRO due to technological advances, client demands, and growing employment complexities. Generative AI is gaining momentum, with providers demonstrating its potential to reduce HR management costs and complexity.

The report highlights the evolution of HR from back-office support to a strategic role in improving business outcomes. HRO providers are offering solutions based on automation and next-generation technologies, enabling personalized employee experiences and better decision-making for leaders. The report also notes trends such as outcome pricing for services and the importance of improved health insurance carrier integration.

The 2024 ISG Provider Lens™ report highlights the growing trend of hybrid cloud and data center services in Asia Pacific. Enterprises are leveraging diverse combinations of public, private, and on-premises data centers to meet specific business needs. Key factors influencing cloud choices include cost, security, data privacy, and interoperability. The report emphasizes that there's no one-size-fits-all approach, with the best strategy varying for each organization.

Companies are increasingly turning to managed services providers for assistance in migrating applications and managing IT resources. There's a rising demand for managed hosting services and colocation providers, especially those with facilities across Asia Pacific to comply with local regulations. The report also notes the growing interest in AI and ML technologies for automating operations and the importance of location in choosing data center providers.

According to the 2024 ISG Provider Lens™ report, U.K. enterprises are increasingly adopting private and hybrid cloud solutions over public clouds. This shift is driven by growing needs for enhanced security and regulatory compliance. The report highlights that:

1. Companies are moving towards managed hosting services for data storage and business continuity.
2. U.K. data centers are positioning themselves as connectivity hubs, offering advanced communication infrastructure.
3. Large enterprises prioritize reliable uptime, secure data storage, and high-performance network connectivity.
4. Midsize enterprises focus on comprehensive technical support and proactive maintenance.
5. Providers are adopting FinOps practices to optimize costs while maintaining sustainability goals.

The 2024 ISG Provider Lens™ report reveals a 30% increase in managed cloud services, hosting, and colocation usage by U.S. public sector organizations since 2020. This surge follows pandemic-driven digital transformations and is expected to continue as agencies seek cost-effective management of complex IT infrastructures. ISG predicts a 15% annual growth in managed cloud services use through 2027.

Key trends include:

• Adoption of hybrid cloud models for diverse workloads
• Providers offering tailored services for public sector needs
• Increased use of managed hosting for IT support
• Surge in colocation services for enhanced security and compliance

The report evaluates 38 providers across three quadrants: Managed Services, Managed Hosting, and Colocation Services, with several companies named as Leaders in multiple categories.

The 2024 ISG Provider Lens™ report highlights increasing demand for cloud management services in Switzerland due to the growing complexity of multicloud solutions. Swiss enterprises are turning to colocation providers for improved security, compliance, and global connectivity. The report emphasizes the importance of sustainability, with Swiss data centers required to achieve carbon neutrality by 2030.

Key findings include:

• Switzerland is a leading nation in Europe for managed hybrid cloud services
• Competition between hybrid IT and colocation service providers is intensifying
• Small and midsized providers are gaining customers from large global system integrators
• Swisscom named as a Leader in all five quadrants of the report

The Asia Pacific IT and business services market surpassed US $5 billion for the first time in two years, according to the latest ISG Index™. The combined market ACV rose 8% year-over-year to just over US $5.0 billion in Q2 2024. Managed services saw a significant boost, with ACV climbing 32% to US $1.4 billion, marking the region's best quarter in 12 years. Cloud-based services (XaaS) grew 1% to US $3.6 billion.

Key highlights include:

• 81 managed services contracts awarded, up 37% year-on-year
• IT outsourcing (ITO) ACV rose 8% to over US $1 billion
• Business process outsourcing (BPO) surged 237% to US $367 million
• Strong demand in South Korea, China, and Japan
• Manufacturing, telecommunication, and energy sectors showed growth