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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Australian enterprises are ramping up their technology investments, particularly in AI, to enhance environmental and social sustainability initiatives, according to ISG's 2024 Provider Lens™ report. This surge is driven by new government regulations since 2022, including renewable energy incentives and mandatory climate-risk disclosure requirements.
Climate change remains the primary ESG concern for companies, with digital solutions being important for achieving sustainability goals. Energy management systems are particularly sought after in mining, power, utilities, manufacturing, and transportation sectors.
The report identifies several key trends:
- Growing provider market with both local and global competitors
- Increased adoption of AI and ML in sustainability solutions
- Rising demand for data platforms and managed services
- Preference for industry-specific expertise in sustainability partners
The analysis evaluates 87 providers across four quadrants, with companies like Accenture, Capgemini, IBM, and Wipro recognized as Leaders across all categories. PwC earned recognition as the global ISG CX Star Performer for 2024 in Sustainability and ESG Australia.
Information Services Group (ISG) has launched a comprehensive research study examining private and hybrid cloud service providers. The study will result in nine ISG Provider Lens™ reports, with eight focusing on different geographical markets and one dedicated to U.S. public sector organizations, scheduled for release in June 2025.
The research will evaluate providers across key areas including Managed Services, Managed Hosting, Colocation Services, and AI-Ready Infrastructure Consulting. ISG has distributed surveys to over 280 providers for enterprise reports and 40+ for the U.S. public sector report.
The study emphasizes how private clouds enable organizations to maintain greater control while enhancing scalability and cost-effectiveness in data management. This is particularly relevant for AI model training, AR/VR, IoT, and edge computing applications that require proximate data processing.
Information Services Group (ISG) has announced a comprehensive research study examining service providers within the Snowflake ecosystem. The study will result in two ISG Provider Lens™ reports, scheduled for release in June 2025, focusing on U.S. and European markets.
The research will evaluate Snowflake partner companies across three key quadrants: Consulting and Advisory Services, Implementation Services, and Managed and Support Services. ISG has distributed surveys to over 140 Snowflake partners to assess their capabilities in data integration, analytics, governance, and cost optimization.
The reports aim to help enterprise buyers evaluate vendor relationships and available offerings, while supporting ISG advisors in recommending providers to clients. The study emphasizes the importance of providers demonstrating both technical and industry expertise to leverage Snowflake's cloud-native architecture, particularly for AI-fueled data access and data-driven applications.
Information Services Group (ISG) reports that German enterprises are increasingly adopting multiple public cloud platforms, with at least one-third actively using one platform and many utilizing up to four platforms simultaneously. The 2024 ISG Provider Lens™ Multi Public Cloud Services report highlights that multicloud has become the standard for enterprise workloads and innovation.
Companies are seeking external service providers with specialized skills to manage complex multicloud infrastructures, particularly for accessing advanced technologies like generative AI and machine learning. Local and regional cloud consulting services are growing in Germany, with midsize providers offering automated transformation solutions particularly suited for small and mid-sized enterprises.
The report evaluates 97 providers across eight quadrants, identifying several market leaders. Key trends include the rising adoption of FinOps practices for cloud expenditure management and increased use of AIOps solutions for operational efficiency. Companies are also focusing on implementing ethical and security measures while deploying GenAI.
Information Services Group (ISG) has released its 2024 ISG Provider Lens™ Healthcare Digital Services report, highlighting the increasing adoption of digital technologies in U.S. healthcare. The report emphasizes how healthcare organizations are leveraging AI, machine learning, and data analytics to enhance patient care and operational efficiency.
Key transformations include the implementation of generative AI and data analytics for improved claims processing, cloud migration of Electronic Health Records (EHR) systems, and the development of AI-powered customer interaction tools. Healthcare providers are adopting cloud-based ERP systems to increase scalability and reduce infrastructure costs, while implementing AI-informed revenue cycle management (RCM) systems for better financial outcomes.
The report evaluates 54 providers across five quadrants, with Accenture, Deloitte, HCLTech, and Wipro named as Leaders in all five quadrants. Persistent Systems was recognized as the global ISG CX Star Performer for 2024 among Healthcare Digital Services providers.
Information Services Group (ISG) released new research indicating that only 25% of finance, planning and analysis (FP&A) teams will adopt integrated business planning by 2027. The research highlights that integrated business planning platforms, which combine operational and financial planning, can significantly improve enterprise planning, budgeting, reporting, and analysis capabilities.
The study reveals that while many enterprises still rely on desktop spreadsheets for budgeting, these tools are prone to errors and lack flexibility. Modern technology solutions offer automated data extraction and integration with ERP, CRM, and supply chain management systems, reducing manual data preparation time. Currently, two-thirds of analysts spend excessive time on data preparation and review.
ISG's 2024 Business Planning Buyers Guides evaluated 15 software providers across four categories: Business Planning, Financial Planning, Revenue Planning, and Workforce Planning. OneStream, Oracle, and Anaplan emerged as the top three leaders across most categories.
Apexon, a digital-first technology services company, has been recognized as a Leader in the 2024 ISG Provider Lens™ reports for both Generative AI Services and Advanced Analytics and AI Services. The evaluation, which covered over 75 service providers, highlighted Apexon's expertise in multiple quadrants including Strategy & Consulting Services and Development & Deployment Services for GenAI.
The company's strengths include strategic advisory for scalable GenAI adoption, accelerated AI deployment with tailored pilots, and rapid ROI delivery through their speed-to-value approach. Their innovative Genysys platform and strong partnerships enable seamless deployment and continuous optimization.
In the Advanced Analytics report, Apexon was recognized for excellence in Data Science and AI Services, Data Modernization Services, and Advanced BI and Reporting Modernization Services. The company's capabilities in providing real-time insights, compliance-driven AI solutions, and predictive analytics through customizable frameworks were particularly noted.
Information Services Group (ISG) has released a new report highlighting significant changes in North American manufacturing. The report reveals manufacturers are heavily investing in AI and ML technologies to compete in a changing market landscape.
Companies are transforming their operations by implementing AI-enabled tools for product design, rapid prototyping, and production efficiency. The shift includes new business models offering subscription and pay-per-use options, alongside increased focus on after-sales services.
Key challenges addressed include cybersecurity threats, particularly in operational technology systems, and supply chain resilience. Manufacturers are adopting cloud-based supply chain management, advanced analytics, and real-time IoT tracking to prevent disruptions. Some are also relocating production to nearby countries like Mexico.
The report evaluates 35 providers across five quadrants, with companies like Accenture, Capgemini, and IBM Consulting named as leaders. Capgemini earned recognition as the global ISG CX Star Performer for 2024 in Manufacturing Industry Services.
Apexon, a digital-first technology services company, has been recognized as a Leader in the 2024 ISG Provider Lens™ reports for both Generative AI Services and Advanced Analytics and AI Services. The evaluation, which covered over 75 service providers, highlighted Apexon's expertise in multiple quadrants.
In the Generative AI Services Report, Apexon was named a Leader in Strategy & Consulting Services and Development & Deployment Services. The company's strengths include strategic advisory for scalable GenAI adoption, accelerated AI deployment, and rapid ROI delivery through their innovative Genysys platform.
For the Advanced Analytics and AI Services Report, Apexon achieved Leadership positions in Data Science and AI Services, Data Modernization Services, and Advanced BI and Reporting Modernization Services. The company was recognized for empowering organizations with real-time insights, compliance-driven AI solutions, and predictive analytics through customizable frameworks.
Information Services Group (ISG) has released a new report highlighting the growing impact of generative AI (GenAI) and intelligent automation in European enterprises. The study reveals that GenAI and agentic process automation are driving demand for responsible AI frameworks, particularly in automotive, healthcare, finance, and retail sectors.
Organizations are moving towards comprehensive automation solutions, with service providers integrating GenAI capabilities into automation use cases. However, European enterprises are taking a more cautious approach compared to North America due to strict regulations like the EU AI Act and GDPR. The emergence of agentic AI is enabling advanced applications in customer service, employee onboarding, and supply chain management.
The report evaluates 39 providers across 3 quadrants, with Accenture, Capgemini, Tietoevry Tech Services, T-Systems, and Wipro named as Leaders in three quadrants. Persistent Systems was recognized as the global ISG CX Star Performer for 2024.