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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (ISG) reports growing demand for AWS services in Mexico as enterprises increasingly adopt cloud solutions for digital transformation. The 2024 ISG Provider Lens™ AWS Ecosystem Partners report highlights how Mexican companies are leveraging AWS infrastructure to improve agility, operational efficiency, and competitiveness.
The report identifies key trends including increased focus on application modernization, cloud-native development, and AI adoption. Mexican organizations currently prefer single-cloud solutions, though multicloud strategies may emerge. Data governance and FinOps solutions are priorities, with growing interest in GenAI applications. The study evaluates 32 providers across four quadrants, with Accenture and Rackspace Technology named as Leaders in all categories.
Persistent Systems has been awarded the prestigious 2024 ISG Star of Excellence™ Overall Award for superior customer experience. The company also secured awards in three additional categories: Most Adaptable Partner, Universal Information Technology Outsourcing (ITO), and Outstanding Service in the Americas Region.
The recognition is based on direct enterprise customer feedback, with Persistent achieving an exceptional customer experience score of 87.9, significantly higher than the industry benchmark of 72.7. The evaluation covered key areas including business continuity, collaboration, execution, governance, innovation, and cultural fit. Persistent was the only provider to win in four categories, demonstrating their commitment to delivering exceptional value and building strong client relationships.
Information Services Group (ISG) has announced its 2025 research plan, combining ISG Provider Lens™ and ISG Buyers Guide™ reports into a unified agenda of nearly 200 studies. The plan focuses heavily on AI's impact on enterprise technology and includes 50 Provider Lens studies and over 135 Buyers Guides.
The research will expand into new areas including aerospace and defense, VMware ecosystem, real-time data, and sovereign cloud. The reports are organized into five categories: Artificial Intelligence, Business & Technologies, Ecosystem Intelligence, Information Technology, and Vertical Industries.
ISG has launched a research study evaluating HR outsourcing (HRO) service providers that deliver transformational business value through AI integration. The study will result in two ISG Provider Lens™ reports, scheduled for March 2025, covering providers of multiprocess HRO, health and welfare benefits administration, and workforce recruitment services.
The research will analyze providers across three quadrants: Multiprocess HRO Services, Health and Welfare Benefits Administration Services, and Recruitment Process Outsourcing. ISG has distributed surveys to nearly 70 HRO providers serving U.S. and global markets, focusing on providers that enable digital transformation, enhance employee engagement, and deliver data-driven insights.
Conduent (Nasdaq: CNDT) has been recognized as a Leader in the 2024 ISG Customer Experience Services Provider Lens™ report for both U.S. and Europe markets. This marks the fourth consecutive year of leadership recognition across three quadrants: Digital Operations, Intelligent Agent Experience, and Intelligent CX.
The report highlights Conduent's CXNow cloud-based platform, which manages the entire customer journey using AI-driven processes and 24/7 omnichannel experiences. Their CX analytics solutions leverage AI and machine learning for interaction analysis, while their intelligent CX services utilize cognitive AI for automated conversations and personalized experiences across voice, webchats, and texts.
Information Services Group (ISG) presented the 2024 ISG Star of Excellence Awards to Accenture, Capgemini, and Persistent Systems for demonstrating exceptional customer service excellence based on enterprise customer feedback. The awards ceremony took place at the ISG Sourcing Industry Awards Gala Dinner in London.
The winners were selected from over 2,000 evaluated service providers, with feedback from enterprise clients across Americas, EMEA, and Asia Pacific. The evaluation covered areas including Business Continuity, Collaboration, Execution, Governance, Innovation, and Cultural Fit. Notable achievements include Persistent Systems winning four awards across categories, while Capgemini, HPE, and LTIMindtree secured two awards each.
Information Services Group (ISG) has announced the winners of the 2024 ISG Paragon Awards™ for EMEA, recognizing innovative technology and AI implementations in sourcing partnerships. The program received over 80 applications from more than 35 providers. Infosys secured two awards: the AI Pacesetter award with Danske Bank and Excellence award with British Telecom. Other winners include Whatfix with Sophos for Innovation, LTIMindtree with Scania CV AB for Transformation, and Microland with Clifford Chance for Workplace of the Future. The awards ceremony took place at the Fairmont Windsor Park in London.
Information Services Group (ISG) reports that Brazilian enterprises are increasingly adopting generative AI to enhance productivity, overcoming initial skepticism about issues like hallucinations and data leaks. Companies are implementing GenAI for personalized customer service, software development, and data analysis. The technology is being used to translate legacy programming languages, automate development cycles, and generate analyses including graphs and maps.
Service providers are helping large enterprises implement control procedures while offering preconfigured solutions for midsize companies. The 2024 ISG Provider Lens™ study evaluates 37 providers across four quadrants, with several companies named as Leaders and Rising Stars in multiple categories.
Information Services Group (ISG) reports rapid global adoption of generative AI as enterprises rush to maintain competitiveness. The 2024 ISG Provider Lens™ study reveals organizations are increasingly using GenAI for operational streamlining and innovation acceleration. Key trends include: shift towards smaller, industry-specific AI models over large language models (LLMs), growing implementation of chatbots, and emergence of edge computing applications. The report evaluates 79 providers across six quadrants, with companies like Accenture, IBM, and Infosys named as Leaders. Organizations are particularly focused on text-based applications due to simple interfaces and rapid ROI, while multimodal GenAI applications are still evolving.
Information Services Group (ISG) has launched a comprehensive research study examining service providers supporting enterprise use of Microsoft's cloud platform and applications suite, with a focus on AI integration. The study will result in the ISG Provider Lens™ reports, scheduled for April 2025, covering seven key quadrants: Managed Services for Azure, Microsoft 365 Services, Power Platform Services, AI Services for Microsoft Clouds, Dynamics 365 Services, FinOps Services, and Data Fabric on Azure.
The research will evaluate providers across multiple geographical markets, including Australia, Brazil, Germany, Mexico, and Switzerland. ISG has distributed surveys to 185 Microsoft service providers, aiming to assess their capabilities in supporting Microsoft's expanding AI ecosystem, which now contributes approximately $10 billion to Microsoft's annual revenue.