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News and updates for Information Services Group, Inc. (ISG) (Nasdaq: III) focus on its role as a global AI-centered technology research and advisory firm. ISG regularly issues announcements about its research programs, AI initiatives and market analyses that are relevant to enterprises evaluating technology and business services providers.
Readers can expect coverage of ISG’s AI-focused developments, such as the acquisition of the AI Maturity Index SaaS platform, which assesses and benchmarks workforce readiness for AI adoption, and the formation of an AI Acceleration Unit to coordinate AI-related advisory and research offerings. News may also highlight ISG’s plans for a proprietary insights platform with an AI-powered “intelligence advisor” designed to give organizations real-time access to ISG data and analysis on technology markets and providers.
ISG news frequently features the ISG Provider Lens® research series, which examines providers in areas like private and hybrid cloud data center services, cybersecurity services and solutions, insurance services, and digital business innovation services. Articles describe how enterprises are using AI, cloud infrastructure, digital engineering and unified services to modernize operations and address regulatory, security and customer experience challenges.
In addition, updates from ISG Software Research and its ISG Buyers Guides™ for analytics, AI analytics and enterprise resource planning (ERP) provide insight into software market trends and vendor evaluations. Investors and technology decision-makers can use this news feed to follow ISG’s research agenda, AI-centered strategies and commentary on how enterprises are adopting AI and modern technology platforms.
The 2024 ISG Provider Lens™ AWS Ecosystem Partners report for Germany highlights the growing demand for data modernization and analytics among German organizations, driving them to seek support from AWS ecosystem providers. Key findings include:
1. Data analytics is increasingly seen as important for business success.
2. AWS partners are leveraging automation and AI to implement solutions for complex data analysis.
3. The cloud-native market in Germany is expanding, with midsize companies representing a growing segment.
4. German organizations are cautious about running SAP solutions in the public cloud, but AWS is becoming a preferred platform for those who have migrated.
5. The report evaluates 47 providers across four quadrants, naming several as Leaders in multiple categories.
The EMEA ISG Index™ reports that Europe's IT and business services market showed strong momentum in Q3 2023, with combined market ACV reaching a record US $8.9 billion, up 32% year-over-year. Managed services ACV climbed 35% to US $4.9 billion, while XaaS ACV rose 27% to US $4.04 billion. The market has grown sequentially for four straight quarters since Q3 2022.
Key highlights include:
- Record 305 managed services contracts signed in Q3
- Six mega deals worth US $1.1 billion in total ACV
- Strong growth in ITO (32%) and BPO (46%) sectors
- XaaS segment exceeded US $4 billion for the first time
- DACH region saw exceptional growth due to three high-value mega deals
ISG maintains its 2024 forecast of 2% growth for managed services and 14% for XaaS, with stronger growth expected in 2025.
The 2024 ISG Provider Lens™ global Future of Work Solutions report reveals that enterprises are adopting AI-enhanced tools to improve hybrid work productivity. Companies are focusing on providing employees with seamless end-user technology experiences as they adapt to new work models post-pandemic. Key findings include:
1. Digital Employee Experience (DEX) platforms are replacing traditional IT monitoring tools, offering full visibility into hardware and applications.
2. AI integration is enabling AIOps capabilities, including anomaly detection, problem prediction, and task automation.
3. Connected and collaborative work solutions are helping manage dispersed workforces and projects more effectively.
4. AI is enhancing collaboration management and productivity through workflow automation and personalization.
The report evaluates 42 providers across two quadrants: DEX Solutions and Connected and Collaborative Work Solutions, naming several Leaders and Rising Stars in each category.
ISG Index™ reports that IT and business services growth in the Americas was driven by cloud-based services demand in Q3, particularly fueled by interest in GenAI. The combined market ACV rose 7% to $13.2 billion, with XaaS spending climbing 29% to nearly $8.0 billion. However, managed services ACV fell 15% to $5.2 billion.
Key highlights:
- XaaS ACV exceeded $7 billion for the second straight quarter
- Managed services contract volume down 15% from prior year
- Three mega-deals signed, down from four in the prior year
- BFSI sector spending slowed, while manufacturing, retail, and travel sectors showed growth
- IaaS ACV climbed 44% to $5.6 billion, SaaS up 3% to $2.3 billion
ISG maintains its 2024 forecast of 2% growth for managed services and 14% for XaaS, with stronger growth expected in 2025.
According to the 2024 ISG Provider Lens™ Contact Center — Customer Experience Services report, U.S. enterprises have largely shifted to outsourced contact centers to enhance customer experience (CX). The report highlights that cloud-based solutions and AI technologies have transformed contact centers, making them more adaptable to changing demands.
Key findings include:
- Cloud-based contact centers enable scalability and cost reduction
- AI-powered tools like chatbots and virtual assistants are widely used
- Companies are exploring Generative AI (GenAI) for further CX improvements
- Customer self-service options are reducing workload on human agents
- Cybersecurity and data privacy have become important in contact center operations
The report evaluates 30 providers across three quadrants: Digital Operations, Intelligent Agent Experience, and Intelligent CX (AI & Analytics).
Information Services Group (ISG), a global technology research and advisory firm, has announced the release of its third-quarter financial results on Thursday, November 7, 2024, at approximately 4:15 p.m., U.S. Eastern Time. The company will host a conference call with investors and industry analysts on Friday, November 8, at 9 a.m., U.S. Eastern Time.
Dial-in details for the call are provided: U.S. participants can call +1 (800) 715-9871, while international participants should dial +1 (646) 307-1963. The security code for access is 8229408. Participants are advised to dial in at least five minutes before the scheduled start time. A recording of the call will be available on ISG's investor relations page for about four weeks following the event.
The global IT and business services market reached a new high in Q3 2024, according to the ISG Index™. Combined global market ACV rose 15% to a record $26.7 billion, driven by a 23% increase in XaaS (as-a-service) and a 5% growth in managed services. This marks the fifth consecutive quarter of sequential growth since Q2 2023.
Key highlights:
- XaaS segment climbed 23% to $15.8 billion
- IaaS surged 30% to $11.9 billion
- SaaS grew 5% to $3.9 billion
- Managed services hit a record $10.9 billion, up 5%
- 690 managed services contracts awarded, including 9 mega-deals
ISG maintains its 2024 forecast of 2% growth for managed services and 14% for XaaS, with stronger growth expected in 2025.
The 2024 ISG Provider Lens™ Next-Generation ADM Services report for Europe highlights the transformative impact of Generative AI (GenAI) on the European application development and maintenance (ADM) market. Key findings include:
1. GenAI is revolutionizing ADM by automating complex tasks, reducing development cycles, and improving accuracy.
2. There's a growing demand for flexible, tailored, and scalable ADM solutions compliant with European regulations like GDPR.
3. Adoption of GenAI requires substantial initial investments and poses challenges in data privacy and ethical AI use.
4. Agile and DevOps approaches are widely adopted for improved time to market and operational efficiency.
5. Large providers dominate the next-gen ADM space, while smaller providers focus on niche markets and specialized services.
The report evaluates 38 providers across four quadrants, naming several companies as Leaders and Rising Stars in various categories.
AWS ecosystem growth in Asia Pacific is fueling digital transformation across industries, according to a new ISG Provider Lens™ report. The region's rapid economic growth has led to increased investments in cloud-based business solutions. Enterprises are seeking AWS partners with local expertise to navigate technological maturity and regulatory requirements.
Key trends include:
- Cloud adoption for cost reduction and IT modernization
- Rising demand for managed services, serverless technology, analytics, and AI
- Increased use of microservices architectures and containerization
- Growing emphasis on industry-specific AWS expertise
- Rapid migration of SAP applications to AWS
- Rising hybrid and multi-cloud adoption
- Focus on FinOps capabilities for cost management
The report evaluates 33 providers across four quadrants, naming several Leaders in each category. It also highlights challenges such as external threats, cost management, and sustainable cloud operations.
The 2024 ISG Provider Lens™ Next-Gen ADM Services report for the U.S. highlights the growing adoption of AI and cloud technologies in application development and management (ADM) strategies among U.S. enterprises. Key findings include:
1. AI-driven ADM services are transforming IT operations, improving efficiency, software quality, and reducing downtime.
2. Companies are exploring generative AI (GenAI) for automating test creation and scenario simulation in quality assurance.
3. There's an increasing trend towards provider engagements covering both applications and underlying IT infrastructure.
4. Cloud-native development is gaining popularity for its scalability and flexibility.
5. Integration of site reliability engineering (SRE) with AI for IT operations (AIOps) is enhancing system performance insights.
The report evaluates 51 providers across six quadrants, naming several as Leaders in multiple categories.