Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (III) announced the 2026 ISG Women in Digital Awards winners for the Asia Pacific region, honoring women for their contributions in digital and technology roles.
Gold winners were named across six categories: Rising Star (Deepthi Sudharsan, RiskSpan), Women’s Advocate (Heather Langton, Spark New Zealand), Digital Innovator (Shyamala Chandrasekar, HCLTech), Rock Star Leader (Sandhya Arun, Wipro), AI Champion (Aarti Kapur, Hamsa AI Labs) and Digital Titan of the Year (Meenu Bagla, Microland Limited). Silver and bronze winners and luminary finalists were also recognized. The 2026 global program had more than 700 finalists, with Americas winners announced on September 10 and EMEA winners to be announced on September 24.
Information Services Group (III) has released its 2026 ISG Provider Lens® Enterprise Service Management Services report for the U.S., finding that enterprises are expanding ESM across business functions to build AI-ready, autonomous yet accountable operations.
The study highlights investments in data modernization, observability and predictive capabilities, and evaluates 30 providers. Accenture, Capgemini, Cognizant, Genpact, HCLTech, Infosys, LTM, TCS, Tech Mahindra and Wipro are named Leaders in all three assessed quadrants.
Information Services Group (III) released its 2026 ISG Provider Lens Public Sector Services and Solutions report for the U.S., finding that federal, state and local agencies are accelerating digital services adoption with a strong focus on governance, security and measurable outcomes.
Agencies are modernizing legacy systems through phased cloud migrations, modular architectures and citizen-centric portals while tightening cybersecurity, identity controls and data stewardship. The report notes growing use of generative and predictive AI for routing, knowledge management and workflow automation within governed, secure environments. ISG evaluated 79 providers across five quadrants, naming multiple global firms as Leaders and recognizing Atos and Unisys as Rising Stars, with NRI highlighted as the global ISG CX Star Performer for 2026.
Information Services Group (III) has released its 2026 ISG Buyers Guides for Data Management and Operations, highlighting how enterprises are investing in data management platforms to safely scale AI use.
The five guides cover Data Management and Operations, Data Quality and Data Observability, Data Integrity, Data Intelligence and Data Products, and Data Engineering, assessing 68 software providers across five evaluation categories. Databricks was named top Overall Leader in three guides, while Acceldata led Data Quality and Observability and Salesforce led Data Integrity. ISG reports growing adoption of DataOps and expects about two-thirds of enterprises to use agile, collaborative data practices through 2028.
Information Services Group (III) released a major update to its ISG ProBenchmark platform, adding AI-centered pricing benchmarks that quantify how AI-specialized roles, automation and new delivery models affect IT and business process services pricing. The release is aligned with the new Enterprise AI Economics framework and incorporates Autonomy-Level Pricing, which ties contract value to levels of AI autonomy, human oversight and governance. The platform now includes an evolved labor-rate taxonomy for emerging AI roles and supports calculation of AI’s impact on total contract value, including higher annual discount rates driven by AI-enabled efficiencies. The new capabilities are available to subscribers and will be demonstrated at the 2026 ISG Sourcing Industry Conference in Dallas on September 22–23.
Information Services Group (III) published research on September 16, 2026 showing that 83% of insurers would hand repeatable operational work to AI, but 75% would only do so using insurance-specific or governed models.
The global study, commissioned by mea Platform, covers 20 activities across underwriting, operations, claims, technology and transformation in North America, Europe and Asia. While 61% of insurers already using AI report productivity gains and 51% faster cycle times, operating costs are expected to fall 16% over two years. However, consequential decisions are still reserved for humans by 86% of respondents, and less than 1% of insurers currently run fully AI-native operations. Ninety-six percent have AI-led redesign on the agenda, with advanced AI-centred workflows targeted to grow from 13% today to 52%, and fully AI-native models from below 1% to 12% within two years.
Information Services Group (III) highlights measurable AI-driven revenue cycle gains for healthcare providers at Becker’s IT + Revenue Cycle Conference.
ISG healthcare lead James Burke reports hospitals and health systems are using AI to reduce denial rates by 10–20%, cut manual touch points in access and authorization workflows by 30–50%, and achieve 20–40% productivity gains in targeted coding and documentation tasks. AI tools are being applied across the revenue cycle to predict denials, flag missing documentation, automate prior authorizations, and enhance patient financial engagement through digital assistants. ISG offers a standardized, AI-enabled revenue cycle management transformation framework that combines benchmarks, contracts, KPIs, SLAs and governance to help U.S. providers improve financial performance and reduce costs.
Information Services Group (III) announced the 2026 ISG Women in Digital Awards winners for the Americas following a live virtual ceremony on September 10. The program honored gold, silver and bronze winners across six categories: Rising Star, Women’s Advocate, Digital Innovator, Rock Star Leader, AI Champion and Digital Titan of the Year.
Gold winners represent Sutherland, Sterling Multi-Chem, DXC Technology, Hussmann Corporation, PepsiCo and Phillips 66, with Tandra Perkins of Phillips 66 named Digital Titan of the Year. The global 2026 program featured more than 700 finalists, with additional regional winners for Asia Pacific and EMEA to be announced later in September.
Information Services Group (III) has published its 2026 ISG Buyers Guides for Contact Centers, highlighting how AI is expanding the role of contact centers from cost-focused units to customer engagement hubs. The research covers eight guide segments, including healthcare, insurance, retail, AI self-service, customer interaction analytics and workforce engagement management, and assesses products from 44 software providers across five evaluation categories.
NiCE ranked as the top Overall Leader in seven of the eight guides, with Verint, Genesys and Salesforce frequently following in various segments. UJET was named top Overall Leader among emerging providers. Many vendors, including Content Guru, Five9, Genesys, Microsoft, RingCentral, Salesforce, Talkdesk, Verint, Zendesk and Zoom, were rated Exemplary in one or more categories, while firms such as AWS, Cisco, Google Cloud, 8x8 and UJET received Innovative ratings in specific areas.
Information Services Group (III) has released its 2026 ISG Provider Lens® Future of Work Services report for Brazil, highlighting how enterprises are reshaping workplace technology around AI, automation and digital employee experience.
The report notes Brazil’s digital workforce is projected to reach 32.5 million professionals in 2026, or 31 percent of employed people, as companies adopt hyperautomation, agentic AI, self-healing systems and as-a-service models to improve productivity and cost predictability. ISG evaluates 32 providers across four workplace-service quadrants, naming DXC Technology, Stefanini and Unisys as Leaders in all four, and recognizing several others, including Accenture, Kyndryl, TIVIT and Infosys, for leadership or Rising Star status. Infosys is named ISG’s global CX Star Performer for 2026.