Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
HARMAN has been recognized as a leader in both the 2024 Advanced Analytics and AI Services and 2024 Generative AI Services Provider Lens™ reports by Information Services Group (ISG). The company's Digital Transformation Solutions business unit achieved leadership status in multiple categories including Data Science and AI Services, Data Modernization, and Advanced BI and Reporting Modernization Services.
The recognition highlights HARMAN's strengths in:
- Innovative integration of customizable accelerators and event-driven solutions
- Data DNA platform combining AI-driven modernization with governance frameworks
- GenAI-powered insight solutions and centers of excellence
- Development and deployment of enterprise-grade AI applications
According to ISG's research, generative AI has the potential to reduce manual efforts by half, decrease development timelines, and improve software quality and security throughout its lifecycle. The reports evaluated 79 service providers, with HARMAN being recognized in the midsize provider category.
Insurance companies in Australia and New Zealand are increasingly investing in AI and digital technologies to transform their operations, according to a new ISG Provider Lens™ report. Insurers face challenges including declining margins, inflation, extreme weather affecting claims, and competition from startups.
The report highlights that AI and generative AI are being adopted for automated claims processing, customer interactions, and predictive analytics in risk management. Property and casualty (P&C) insurers are implementing data analytics for improved risk assessment and customer segmentation, while Life and Retirement (L&R) insurers are partnering with BPO providers to meet policyholder demands.
Traditional IT outsourcing remains significant in insurance enterprises' budgets, with companies exploring various strategies including nearshoring and cloud-based platforms. The transformation requires major investments in cloud, data management, and security, with providers helping insurers modernize legacy systems and comply with evolving regulations.
Insurance companies in North America are undergoing significant technological transformation to adapt to market challenges, according to ISG's 2024 Provider Lens™ report. The industry faces rising costs, changing customer expectations, and shrinking profit margins, with P&C insurers particularly affected by increasing natural disaster claims.
Companies are modernizing their core systems and implementing AI and automation to improve efficiency, profitability, and customer experience. Most insurers are replacing decades-old platforms for functions like underwriting and billing, while updating supporting systems for accounting and customer relationship management.
The report highlights that insurers are leveraging AI for data analysis and developing personalized, omnichannel customer support systems to compete with cloud-native startups. Leading providers in the space include Accenture, Cognizant, and EXL, named as Leaders in four quadrants of ISG's analysis.
Europe's IT and business services market showed mixed performance in Q4, with combined market ACV up 17% YoY to US $8.3 billion, but down 7% from Q3. The quarter was marked by contrasting trends: managed services declined 5% YoY to US $3.7 billion, while cloud-based services (XaaS) surged 42% to US $4.6 billion, driven by AI-related demand.
For the full year, the combined market reached a record US $32.6 billion, up 14%. Managed services hit US $16.6 billion (+5.6%), while XaaS reached US $16.0 billion (+23%). By region, the UK market weakened, while DACH showed strong growth. Looking ahead, ISG forecasts 4.5% growth for managed services and 18% for XaaS in 2025, with AI spending expected to drive market momentum despite economic uncertainties.
ISG Index™ reports global IT and business services spending reached record levels in Q4 2023, with combined market ACV up 20% to $28.2 billion. Cloud services led the growth with a 33% increase to $17.7 billion, driven by AI adoption, while managed services grew modestly at 2.6% to $10.5 billion.
For the full year 2024, the combined market ACV hit a record $104 billion, up 11%. Cloud-based services reached $62.4 billion (+19%), with IaaS up 25% to $46.6 billion and SaaS up 4.6% to $15.8 billion. Managed services grew less than 2% to $41.7 billion.
ISG forecasts 18% growth for cloud services and 4.5% growth for managed services in 2025, citing AI spending momentum and expected improvements in enterprise demand, despite potential challenges from restrictive interest rates and global economic uncertainties.
Information Services Group (ISG) has released new research predicting significant growth in DataOps adoption among enterprises. The study forecasts that more than 50% of enterprises will implement DataOps practices by 2026, driven by increasing AI adoption and the need for improved data management.
The research highlights that by 2027, over half of enterprises will adopt data orchestration technologies to automate and coordinate data workflows. ISG evaluated 49 software providers across five platform categories: DataOps, Data Observability, Data Orchestration, Data Pipelines, and Data Products.
The study named top leaders in each category, with Microsoft leading in multiple segments, followed by companies like Informatica, IBM, Monte Carlo, and Databricks. The research emphasizes that healthy data pipelines are important for generating business insights and AI applications, with DataOps enabling better monitoring of data quality and reliability.
Information Services Group (ISG) reports that U.S. enterprises are significantly investing in analytics and AI to maximize their data potential. The 2024 ISG Provider Lens™ Advanced Analytics and AI Services report highlights how AI is enhancing analytics capabilities and enabling business transformation.
U.S. companies are leading in augmented analytics adoption, utilizing AI and ML for automated insight generation. The report emphasizes three key trends: data democratization through self-service platforms, embedded analytics integration into daily workflows, and the implementation of data mesh architectures for improved data accessibility while maintaining departmental control.
The report evaluates 77 providers across three quadrants: Data Science and AI Services, Data Modernization Services, and Advanced BI and Reporting Modernization Services. Notable Leaders include Accenture, Capgemini, Cognizant, Deloitte, and HCLTech among Large providers, while companies like Fractal Analytics and Tiger Analytics lead the Specialist category.
Information Services Group (ISG) recently hosted Startup Challenges at events in Paris, Dallas, and London, where AI-focused companies competed with innovative solutions. Artha France won in Paris with their AI computer vision solution for visually impaired people, competing against HermineIA and Heptalytics. In Dallas, Scrunch AI emerged victorious with their platform that identifies content gaps and misinformation affecting AI search performance, competing against weav.ai, A5G Networks, and FireCompass. Instruct won in London with their AI agent creation platform, competing against Advai and Appella AI.
According to ISG research, companies are transitioning their AI focus from efficiency gains to augmenting human expertise. The winning platforms demonstrate advancement in data management for AI models and new applications in healthcare and daily life improvements.
Information Services Group (ISG) has released new research reports highlighting the transformation in payroll systems driven by AI adoption and changing workforce dynamics. The study reveals two key trends: the emergence of real-time payroll access and increased use of AI and machine learning for payroll management.
The reports emphasize that modern payroll platforms must integrate with HR and finance departments while ensuring compliance across multiple jurisdictions. AI-powered systems analyze local labor laws and apply them to payroll calculations, while cloud-based solutions offer enhanced scalability and security.
ISG evaluated 24 software providers across five platform categories: Payroll Management, Global Payroll, International Payroll, Multi-Country Payroll, and US Payroll. ADP, Oracle, and UKG emerged as the top three leaders across all categories.
Information Services Group (ISG) has released a new report highlighting how North American telecom, media, and entertainment (TME) companies are embracing emerging technologies to drive innovation and enhance customer experience. The report reveals that enterprises are increasingly focusing on cloud-based solutions, data, and AI, while telecom operators expand fiber and 5G network applications.
Despite challenging economic conditions, TME companies are prioritizing smaller initiatives with quick outcomes over large transformations. Telecom carriers are leveraging AI and GenAI for improved infrastructure and customer experience, automating tasks like network optimization and maintenance. Media and entertainment companies are utilizing AI for content creation, scriptwriting, and personalized viewer experiences.
The ISG Provider Lens™ report evaluates 50 providers across four quadrants, with Accenture, HCLTech, and Tech Mahindra named as Leaders in all categories. ISG expects industry demand for managed services to rebound in 2025 after a dip in 2024.