Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (ISG) has published a new report highlighting how Europe's oil and gas industry is increasingly adopting AI technologies to optimize operations amid growing energy security concerns. Major companies like BP, Shell, and TotalEnergies are leveraging AI for exploration, production, refining, predictive maintenance, and supply chain management.
The report indicates that Europe's oil and gas demand is projected to decline by 25-50% in the next five years. The industry faces pressure to increase short-term production while preparing for a lower-carbon future, particularly due to supply disruptions related to the Ukraine conflict. Companies are turning to generative AI, machine learning, and digital twins to improve enterprise asset management and enhance cybersecurity.
The ISG Provider Lens™ report evaluated 33 providers across four quadrants, with Accenture, Capgemini, Deloitte, IBM Consulting, Infosys, TCS, and Wipro named as leaders in all four quadrants. Capgemini was recognized as the global ISG CX Star Performer for 2024.
Information Services Group (ISG) has released its 2024 ISG Provider Lens™ Oil and Gas Services report, highlighting how North American oil and gas companies are adopting advanced technologies to address industry challenges. The report reveals that companies are investing in AI-powered analytics, enterprise asset management (EAM), and digitalization initiatives to improve operations and sustainability.
Companies are implementing these technologies to tackle multiple challenges, including security threats, environmental regulations, and the transition away from fossil fuels. Key technological advances include the use of generative AI for security and maintenance, robotics for drilling operations, and cloud-based EAM systems integrated with IoT sensors for asset management.
The report evaluates 31 providers across four quadrants, naming several companies as Leaders, including Accenture, Capgemini, Deloitte, HCLTech, IBM Consulting, Infosys, LTIMindtree, TCS, and Wipro. Capgemini was recognized as the global ISG CX Star Performer for 2024 in oil and gas services.
Information Services Group (ISG) advisors Stacey Cadigan and Debora Card have been recognized as 2024 HRO Today Superstars in the Thought Leaders category. This marks Cadigan's ninth consecutive year and Card's eleventh consecutive year receiving this honor.
The recognition highlights their contributions in helping enterprises navigate business disruption and establish balanced workplace models. Cadigan, who leads ISG's HCM and Enterprise Transformation business, specializes in HR outsourcing, technology, and talent management. She co-authors the biennial ISG Survey on Industry Trends in HR Technology and Service Delivery report, with the next edition scheduled for early 2025.
Card brings 30 years of experience in HR and benefits administration, focusing on technology and service delivery strategies. ISG HR Technology and Outsourcing Solutions serves as an independent advisor on HR transformation, assisting clients with technology investment decisions, platform selection, and change management.
Information Services Group (ISG) reports a significant surge in cloud adoption across U.S. public sector organizations, particularly in state, local, and educational (SLED) institutions. The 2024 ISG Provider Lens™ Multi Public Cloud Services report highlights increasing momentum in cloud migration, driven by obsolete legacy systems, retiring IT staff, and budget constraints.
The transition is supported by state governments providing large-scale cloud capabilities, with managed service providers expanding their offerings to include AI solutions. The report identifies a growing trend in SAP migrations to cloud platforms, expected to continue through 2027. Cloud FinOps is gaining importance as agencies seek to align cloud spending with missions and budgets.
Among 38 evaluated providers, IBM leads in all five quadrants, while Kyndryl and Rackspace Technology lead in four quadrants each.
Information Services Group (ISG) reports that the Ukraine conflict is significantly impacting cloud adoption in Nordic countries through supply chain disruptions and IT cost increases. Companies are prioritizing immediate-value projects while postponing less critical initiatives. The region shows increasing demand for hybrid and multicloud solutions, driven by needs for digital infrastructure and low-cost energy.
Nordic enterprises are increasingly working with global hyperscalers like AWS, Microsoft Azure, and Google Cloud, particularly for AI capabilities. Service providers are leveraging microservices for scalable workloads, while sustainability has become important as companies prepare for the EU's Corporate Sustainability Reporting Directive in 2025.
The report evaluates 50 providers across seven quadrants, with Tietoevry Tech Services leading in four categories. Notable leaders in multiple quadrants include Accenture, Capgemini, HCLTech, Nordcloud, and Wipro.
Asia Pacific's cloud services market is experiencing significant growth driven by economic expansion and increasing enterprise technology maturity. According to ISG's 2024 Provider Lens™ report, companies in the region are rapidly adopting public cloud services to compete globally and implement AI initiatives.
The market is characterized by strong ecosystems of local and global system integrators, with hyperscalers expanding their presence across multiple countries. Notably, AWS entered Malaysia this year, with infrastructure expected in Indonesia, Thailand, and New Zealand by 2025.
Companies are particularly focused on GenAI adoption, especially in China and India, driving demand for cloud computing power and storage. There's also increasing demand for FinOps services to control costs and ensure regulatory compliance, while managed services providers are sought after for application modernization and cloud-native implementations.
Information Services Group (ISG) has released its 2024 ISG Provider Lens™ Multi Public Cloud Services report for Europe, highlighting how partnerships between European cloud providers and global hyperscalers are revolutionizing the sovereign cloud landscape. Despite the EU's Gaia-X regulatory framework's original aim to reduce dependence on U.S. hyperscalers, these same companies are now enabling a robust cloud ecosystem through strategic alliances.
Notable partnerships include Google's collaborations with T-Systems, Thales, and Proximus, creating single-source sovereign cloud services that balance EU regulatory compliance with enterprise needs. While the market shows growth potential, enterprises face challenges including compatibility issues, increased operational costs, and flexibility due to localized data requirements.
Information Services Group (ISG) reports that AI adoption is driving increased U.S. demand for public cloud services. Organizations are leveraging cloud platforms for access to expensive AI infrastructure and tools, particularly for generative AI implementations. While companies are cautiously exploring GenAI through proofs of concept, they're balancing digital transformation costs with tight budgets.
The report highlights growing demand for FinOps services to manage cloud costs and GreenOps models to track carbon footprints. Large enterprises seek industry-specific solutions and services to manage multi-cloud complexity, while midsize companies prioritize affordable, outcome-focused transformations.
ISG evaluated 59 providers across seven quadrants, naming several companies as Leaders, including Accenture, Capgemini, HCLTech, and Rackspace Technology in three quadrants each.
Information Services Group (ISG) has released its 2024 ISG Provider Lens™ global Multi Public Cloud Solutions report, highlighting the increasing adoption of advanced cloud technologies and AI-powered platforms by enterprises worldwide. The report reveals a surge in demand for cloud-native technologies as companies seek scalability and flexibility while maintaining security and control.
Companies are embracing cloud-native microservices architectures using open-source technologies like Docker and Kubernetes to accelerate innovation and reduce costs. To address challenges in cloud spending, security, and reliability, enterprises are investing in FinOps, observability, and security solutions. The report evaluates 64 providers across three quadrants, with Broadcom (VMware) named as a Leader in all categories.
Information Services Group (ISG) reports growing adoption of managed network services among U.S. enterprises to handle increasing network complexity and support new technologies like AI. According to the 2024 ISG Provider Lens™ report, U.S. companies lead globally in network outsourcing, driven by rising regulatory requirements, security risks, and remote work demands.
The report highlights that service providers are integrating AI and automation into their solutions for enhanced network monitoring and optimization. There's increasing demand for Direct Internet Access (DIA) and VoIP services, while Network as a Service (NaaS) emerges as a flexible solution, particularly attractive to midsize organizations.
The study evaluates 33 providers across three quadrants, with Accenture, AT&T, Comcast Business, GTT, Kyndryl, and Orange Business named as Leaders in all categories. Accenture was recognized as the global ISG CX Star Performer for 2024.