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Enterprise investments in procurement software continue to grow as businesses adapt to the challenges posed by the COVID-19 pandemic, according to a report by Information Services Group (III). The 2023 ISG Provider Lens™ report indicates that large and midsize firms increased expenditures on procurement platforms by 20-30% in 2022, maintaining the pace seen in prior years. This trend underscores a shift towards software solutions over procurement outsourcing.

The report highlights that while supply chains have improved post-pandemic, issues like inflation and geopolitical tensions remain, complicating procurement processes. Advanced procurement platforms are increasingly integrating AI and machine learning, aiming to automate and enhance operational efficiencies.

Information Services Group (III) reports mixed results in its first-quarter 2023 state-of-the-industry report. Managed services ACV reached a record high of $9.8 billion, representing a 1% year-over-year increase and a sequential 2% growth. However, the XaaS segment saw a 13% decline, marking its fourth consecutive quarter of decreases, with total ACV at $14.3 billion. The firm forecasts a lower XaaS growth rate of 15% for 2023, down from an earlier estimate, while maintaining managed services growth at 5%. The decline in cloud demand is attributed to cautious enterprise spending amid economic uncertainties.

Information Services Group (NASDAQ: III) has announced the acceptance of nominations for the second annual ISG Women in Digital Awards, expanding its reach from the Americas to include EMEA, Asia Pacific, and India. This initiative aims to recognize exceptional leadership among women in digital roles. Last year's program was successful, honoring leaders from companies like AECOM and Twitter. The judging panel will consist of independent experts evaluating nominations across five categories: Digital Innovator, Rock Star Leader, Women’s Advocate, Rising Star, and Digital Titan of the Year. Nominations are open until May 26, with winners revealed in September and October during virtual ceremonies. This awards program is part of ISG’s broader initiative to promote diversity and innovation in the workplace.

ISG Provider Lens™ Report Highlights Salesforce Implementation Trends in the U.K.

According to the 2023 ISG Provider Lens™ report, U.K. enterprises are increasingly seeking Salesforce implementation and integration services, particularly those specializing in Industry Cloud solutions. The report emphasizes a preference for ready-to-use solutions requiring minimal customization. Major service providers are enhancing their Salesforce portfolios through acquisitions and investments, while also maintaining strong relationships with existing clients. The report identifies key verticals for Salesforce Industry Cloud implementation, including financial services, healthcare, and manufacturing. Notably, Accenture, Cognizant, and Infosys are recognized as Leaders in multiple categories, underscoring the competitive landscape in the Salesforce ecosystem.

Recent ISG Provider Lens™ report reveals increased demand for Salesforce-related services among U.S. enterprises due to a rise in cloud-based CRM platform usage. The report highlights a 24% revenue increase for Salesforce over the past five years, with expectations of continued growth. As companies navigate post-pandemic challenges, many are turning to service providers for process optimization and specialized implementations. Rising demand has created a competitive landscape, prompting Salesforce to offer industry-specific products. The report evaluates 44 service providers, naming leaders in various service quadrants, and identifies trends like the need for marketing automation and skilled Salesforce professionals.

Information Services Group (Nasdaq: III) will announce its first-quarter financial results on May 8, 2023, at approximately 4:15 p.m. U.S. Eastern Time. Following this, a conference call will be held on May 9, 2023, at 9 a.m. U.S. Eastern Time for investors and analysts. U.S. participants can join by calling +1 833-470-1428, while international callers should dial +1 404-975-4839, using the security code 417295. A recording of the call will be available on ISG's website for four weeks post-event.

ISG, based in Stamford, Conn., provides technology research and advisory services, assisting over 900 clients including many top global enterprises, with a focus on digital transformation and operational excellence.

Information Services Group (Nasdaq: III) has announced a new research study evaluating contact center service providers tailored for modern work models and enhancing digital customer experience (CX). The findings will be published in two reports: Customer Experience Services and Contact Center as a Service, set to release in August. The Customer Experience Services report will analyze over 80 providers, focusing on five quadrants including Digital Operations and Intelligent CX. The study aims to help enterprises assess vendor relationships and improve service agility in response to evolving customer expectations.

ServiceNow's growth in Australia is outpacing the global market, as detailed in the 2023 ISG Provider Lens™ report. The report highlights a 23% increase in ServiceNow's global revenue for 2022, with local anecdotal evidence suggesting even stronger performance in Australia. As companies prioritize workflow automation and digital transformation, the demand for integrated solutions beyond single modules is rising. The report evaluates 28 providers, identifying leaders such as Accenture and Deloitte. Additionally, rising stars include AC3 and Kinetic IT, indicating a dynamic and competitive ecosystem.

Information Services Group (Nasdaq: III) released the 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report, indicating significant advancements in workflow automation within the U.S. market. Companies are collaborating with service providers to tailor ServiceNow to industry-specific needs, enhancing capabilities beyond IT and HR, such as financial reporting and regulatory compliance.

This demand for specialization reflects the growing need for enterprises to improve their workflows and return on investment amidst economic pressures. Major firms recognized as leaders in the report include Accenture, Deloitte, and TCS, with insights into future trends and capabilities.