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ISG Provider Lens™ report highlights slow adoption of ServiceNow in Germany.

Despite increasing regulatory demands and IT complexities, German businesses have been hesitant to adopt ServiceNow, primarily due to high licensing costs and a preference for open-source models. The crisis in Ukraine has exacerbated energy costs and inflation, further slowing the transition. Dr. Matthias Paletta from ISG notes that while ServiceNow is gaining traction, its growth lags behind markets like the U.S.

Germany's multicloud environments necessitate advanced tools for efficiency, and companies are seeking accredited services to leverage ServiceNow’s full capabilities. The report evaluates the performance of 29 providers, naming leaders such as Accenture and Capgemini, while highlighting rising stars like Computacenter.

Investments in procurement outsourcing and platforms are increasing in the U.S. public sector, driven by the need for digital modernization post-COVID-19 disruptions. A report from ISG highlights a shift from stagnation to rapid transformation, with many state and local organizations implementing modern procurement systems. New federal funds are enabling these projects, addressing supply chain issues and staffing shortages.

Advanced procurement platforms enhance efficiency by incorporating automation and integration with financial functions. Despite challenges, outsourcing is increasingly seen as a solution to staffing struggles. The report recognizes leaders in procurement services, including CGI and GEP, while HCLTech is noted as a promising Rising Star.

Asia Pacific's IT and business services showed mixed performance in Q1, with managed services increasing by 62% but XaaS declining by 23% year-over-year. The ISG Index™ reported a 4% sequential growth in ACV to $4.1 billion, though this is down 14% compared to last year. Managed services performed well with a 74% surge in IT outsourcing (to $643 million) and a 32% rise in business process outsourcing (to $182 million). In contrast, the XaaS market saw a total of $3.3 billion, which, despite sequential growth of 24%, reflects a significant year-over-year decline. ISG anticipates that the XaaS market will see demand improve in the second half of 2023, although Q1 results also indicated potential hurdles due to macroeconomic factors.

Information Services Group (NASDAQ: III) reports a challenging Q1, with managed services and cloud-based XaaS seeing declines in demand. Managed services ACV fell 1% year-over-year to $5.2 billion, while cloud-based XaaS dropped 11% to $7.3 billion, marking its steepest decline. The overall commercial outsourcing market's ACV stood at $12.5 billion, down 7%, the most significant drop since 2015. Despite this, there was a 12% increase in managed services from Q4, hinting at a potential rebound. ISG has revised its 2023 global XaaS growth forecast down to 15% from an earlier estimate of 17%. The firm highlights a cautious approach among enterprises amid macroeconomic uncertainties.

GEP has been recognized as a Leader for the third consecutive year in the ISG Provider Lens™ report for Business Process Outsourcing (BPO) and Transformation Services 2023. The report highlights GEP's strengths in addressing complex categories in sourcing and spend management, as well as its success in managing large engagements. GEP excels in both BPO Services and Transformation Consulting Services for Large Accounts and Midmarket. The firm's comprehensive approach integrates consulting, managed services, and technology, making it a strategic partner for businesses looking to enhance procurement and supply chain efficiency. GEP's technological capabilities, including its proprietary GEP SMART platform and AI-driven solutions, further solidify its leadership position in the market.

Information Services Group (Nasdaq: III) has released the 2023 ISG Provider Lens™ report, highlighting trends in procurement BPO and transformation services.

While spending on procurement outsourcing has slowed from a pandemic peak of 30% year-over-year to around 15-20%, enterprises continue to modernize procurement processes amid economic uncertainty.

Manufacturing firms lead in procurement outsourcing, representing nearly 30% of engagements. Automation is expanding, integrating AI and machine learning. The report also emphasizes ESG compliance in procurement, with 80% of enterprises committed to sustainable practices.

Leading service providers include Accenture, Genpact, and IBM, with Tech Mahindra identified as a Rising Star.

Information Services Group (Nasdaq: III) reported a 5% decline in first-quarter demand for IT and business services in Europe, continuing a downward trend. The combined market for managed services and cloud-based as-a-service saw an annual contract value (ACV) of US $7.4 billion, remaining flat quarterly but down 5% year-on-year. Managed services ACV increased 4% sequentially to US $3.7 billion, supported by a record number of contracts, totaling 292.

However, XaaS revenue dropped 6% annually to US $3.7 billion, with infrastructure-as-a-service decreasing 10%. The forecast for global XaaS growth was revised down to 15% for 2023. Despite challenges, the company sees potential for improved demand later in the year.

On April 14, 2023, GEP was recognized as a Leader in the ISG Provider Lens 2023 for both 'Large Accounts' and 'Midmarket' procurement software, marking its third consecutive year in the top position. GEP, a prominent provider of procurement and supply chain solutions, emphasizes its innovative software-plus-services model, including direct sourcing and low-code application integration. Analysts highlight GEP's unique approach compared to traditional ERP solutions, which often require costly, multi-year commitments. Strengths attributed to GEP SOFTWARE include superior direct materials management capabilities and a unified AI-driven platform that integrates procurement and supply chain processes. This recognition positions GEP as a vital partner for companies seeking to enhance operational efficiency and drive shareholder value.