Inspirato Achieves Industry-leading Net Promoter Score
Rhea-AI Summary
Inspirato (NASDAQ: ISPO), the premier luxury vacation club, has achieved an impressive Net Promoter Score (NPS) of 71 for 2024, with 75% of member responses rating their likelihood to recommend the service as 9 or 10. The company demonstrated strong satisfaction across both vacation homes (NPS: 70) and curated experiences (NPS: 80).
The company's European portfolio emerged as the highest-performing region, achieving a perfect score in Mykonos and an NPS exceeding 85 in Italy. Notable success was also seen in the Experiences segment, where six members-only events, including The Masters, Wimbledon, and the Kentucky Derby, received perfect scores.
Looking ahead to 2025, Inspirato plans to expand its Experience offerings to more than 25 events worldwide, including an Alaska expedition cruise, a desert wellness retreat, and a New Year's Eve Caribbean cruise.
Positive
- Industry-leading NPS score of 71 demonstrates high customer satisfaction
- Perfect NPS scores in Mykonos and 85+ in Italy showing strong European performance
- Six experiences achieved perfect satisfaction scores
- Experience-related travel among fastest growing segments
Negative
- None.
News Market Reaction 1 Alert
On the day this news was published, ISPO gained 3.06%, reflecting a moderate positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
DENVER, March 05, 2025 (GLOBE NEWSWIRE) -- Inspirato Incorporated ("Inspirato" or the "Company") (NASDAQ: ISPO), the premier luxury vacation club, proudly announces its industry-leading 2024 Net Promoter Score (NPS) of 71.
NPS is a widely recognized measure of customer satisfaction and loyalty, with scores ranging from -100 to 100. A high NPS score signifies a customers' overall perception of the brand and willingness to recommend the products or services of a company. Inspirato's 2024 results highlight strong satisfaction levels across both vacation homes (NPS: 70) and curated experiences (NPS: 80), reflecting members' continued appreciation for the world-class luxury travel experiences and service provided by the Company.
“Inspirato's consistently high NPS demonstrates our commitment to delivering the best in luxury travel,” said Payam Zamani, Chairman and CEO of Inspirato. “Year after year, our members recognize and appreciate the excellence we strive for, and we remain dedicated to maintaining and enhancing the exceptional level of service they have come to expect.”
The Company's European portfolio was its highest performing region in driven by a perfect score in Mykonos and an NPS of more than 85 in Italy. Additionally, six of the Company's members-only Experiences earned a perfect score, including iconic sporting events such as The Masters, Wimbledon and the Kentucky Derby. Over the past five years, Experience-related travel has been among the fastest growing segment within the Company's portfolio. In 2025, Inspirato plans to host more than 25 Experiences around the world, including an expedition cruise in Alaska, a desert wellness retreat and a New Year’s Eve Cruise in the Caribbean.
About Inspirato
Inspirato (NASDAQ: ISPO) is a members-only luxury vacation club that provides exclusive access to a portfolio of curated vacation options, delivered through an innovative model designed to ensure the service, certainty, and value that discerning customers demand. The Inspirato portfolio includes exclusive luxury vacation homes, accommodations at five-star hotel and resort partners, and custom travel experiences. For more information, visit www.inspirato.com and follow @inspirato on Instagram, Facebook, X, and LinkedIn.
| Contacts: | |||
| Investor Relations | Media Relations | ||
| ir@inspirato.com | communications@inspirato.com | ||
FAQ
What Net Promoter Score did Inspirato (ISPO) achieve in 2024?
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