Aurora Mobile Limited Stock Price, News & Analysis

Aurora Mobile (NASDAQ: JG), a leading provider of customer engagement and marketing technology services in China, has announced the filing of its annual report on Form 20-F for the fiscal year ended December 31, 2024. The report was filed with the Securities and Exchange Commission on April 3, 2025.

The annual report is accessible on the company's investor relations website at https://ir.jiguang.cn/. Shareholders and ADS holders can request a free hard copy of the annual report, which includes audited consolidated financial statements, by emailing ir@jiguang.cn.

GPTBots.ai has successfully implemented an AI-powered customer service solution for a financial services provider (Company F) to address various operational challenges. The implementation resulted in:

The solution features multilingual support for Indonesian and English, integrated knowledge base with real-time updates, seamless handover to human agents, and WhatsApp integration. Key improvements include:

• 90% reduction in response time (now 15 seconds)
• 70% reduction in basic inquiry handling time
• 90% increase in response consistency
• 86% increase in customer satisfaction
• 65% reduction in training time

The AI system effectively handles basic inquiries through WhatsApp, automatically detects complex issues for human agent handover, and maintains context throughout conversations, demonstrating significant potential for digital transformation in financial customer service.

EngageLab, an Aurora Mobile (NASDAQ: JG) subsidiary, announced advancements in its omnichannel customer engagement platform. The company highlighted a successful collaboration between SendCloud and SaleSmartly, where SaleSmartly achieves 96% email delivery rates and 20% open rates for 400,000 monthly triggered notifications.

EngageLab's platform features include:

• Omni-channel engagement across Email, AppPush, WebPush, OTP, SMS, and WhatsApp
• 40% higher push delivery rates compared to mainstream vendors
• 99.97% email delivery rate through five global infrastructure nodes
• Personalization capabilities based on customer behavior and demographics
• Compliance with global data security standards including GDPR and DPPA

Aurora Mobile (NASDAQ: JG) has announced a strategic partnership between its AI agent platform GPTbots.ai and EasyCraft, focusing on integrating AI-powered agents into business processes. The collaboration aims to enhance digital transformation through several key initiatives:

• Integration of AI agents for workflow automation and intelligent approval processes
• Enhanced third-party integration capabilities across business tools
• Multi-device AI accessibility across different operating systems
• AI-augmented low-code development for international markets
• Implementation of AI-driven knowledge management using RAG technology

The partnership includes joint marketing initiatives, participation in international AI forums, and development of industry-specific solution packages for sectors including financial services, manufacturing, healthcare, and retail.

EngageLab has enhanced its Marketing Automation platform with new AI-powered features, introducing advanced capabilities across multiple channels. The upgrade includes omnichannel marketing automation across AppPush, WebPush, Email, SMS, and WhatsApp, along with a visual journey orchestrator featuring drag-and-drop functionality.

The platform's AI-driven insights provide real-time analytics for tracking user behavior and revenue conversions. Notable success stories include: an e-commerce platform achieving 30% increase in conversions, a gaming developer boosting click-through rates by 45% and recovering 20% of churned players, and an education provider seeing a 40% increase in course completions.

Key features include tailored journey orchestration for new user onboarding, trial & upgrade management, re-engagement campaigns, and targeted marketing initiatives. The system integrates with GPTBots.ai for 24/7 personalized content creation and strategy optimization.

Aurora Mobile's (NASDAQ: JG) subsidiary EngageLab has enhanced its Marketing Automation capabilities with AI-powered features. The upgrade includes omnichannel marketing automation across AppPush, WebPush, Email, SMS, and WhatsApp, along with a visual journey orchestration tool featuring drag-and-drop functionality.

The platform now offers AI-driven insights and optimization with real-time analytics for tracking user behavior and revenue conversions. Customer success stories showcase significant improvements: an e-commerce platform achieved a 30% increase in conversions, a gaming developer saw a 45% boost in click-through rates and recovered 20% of churned players, while an education provider reported a 40% increase in course completions.

The solution includes five self-built messaging channels, GPTBots.ai integration for content creation, and global technical support.

Aurora Mobile (NASDAQ: JG) has announced a strategic partnership between its enterprise AI agent platform, GPTBots.ai, and ZANROO, a marketing technology company in Southeast Asia. The collaboration aims to accelerate AI adoption in Southeast Asia through:

• Development of AI-powered business solutions tailored for Southeast Asian markets
• Launch of strategic AI awareness campaigns
• Creation of unified regional brand presence

The partnership combines GPTBots.ai's advanced AI solutions with ZANROO's local market expertise to enhance operational efficiency and customer engagement in the region. This alliance represents a significant step in Aurora Mobile's global expansion strategy, focusing on driving digital transformation in Southeast Asia.

GPTBots.ai has partnered with an international gaming company to revolutionize customer service operations through AI integration. The solution addresses challenges faced by the gaming company's growing global business, including high volumes of repetitive inquiries and multi-language support demands.

The implementation delivered significant results:

• 65% reduction in support team workload
• Improved response times with instant, accurate answers
• Enhanced global support with 24/7 availability
• Increased player satisfaction through consistent responses

The AI solution features seamless Livechat integration, advanced intent recognition, and efficient knowledge base retrieval, allowing human agents to focus on complex issues while AI handles routine inquiries.

Aurora Mobile's (NASDAQ: JG) subsidiary SendCloud has formed a strategic three-year partnership with SaleSmartly, a leading omni-channel customer communication platform. SaleSmartly utilizes SendCloud to send approximately 400,000 triggered notification emails monthly, achieving a 96% delivery rate and over 20% open rate.

Through SendCloud's Email API, SaleSmartly's clients send an additional 700,000 emails monthly. The API integration provides real-time tracking and multi-dimensional analytics capabilities to optimize email marketing campaigns.

SendCloud also supports EngageLab, another Aurora Mobile subsidiary, by providing email infrastructure. EngageLab operates in over 220 countries, delivering more than 1 million messages per second across various channels, with a 99.97% inbox placement rate.