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Klaviyo, Inc. reports developments tied to its autonomous B2C CRM and subscription software platform for consumer brands. The company’s updates center on real-time customer data, personalization, marketing automation, service workflows, and AI-powered tools such as Customer Agent and Composer.
Recurring news themes include quarterly results, customer additions and expansions, product launches, platform features, and integrations with commerce, creative, and AI ecosystems including Shopify, Canva, Anthropic Claude, and ChatGPT. Company announcements also cover capital actions such as share repurchase authorizations and broader strategy for applying machine learning and automation across marketing and service channels.
Klaviyo (NYSE: KVYO) announced that its executives will speak at two investor conferences on Tuesday, September 8, 2026. Co-Founder and Chief Strategy Officer Ed Hallen will join a fireside chat at the Citi 2026 Global TMT Conference at 8:50 a.m. ET. Co-CEO Chano Fernández will participate in a fireside chat at the Goldman Sachs Communacopia + Technology Conference 2026 at 1:50 p.m. ET. Live webcasts and replays of both sessions will be available on Klaviyo’s investor relations website.
Klaviyo (NYSE: KVYO) reported second quarter 2026 revenue of $370.6 million, up 26% year over year, with GAAP gross margin of 73%. GAAP operating loss was $15.0 million (–4% margin), while non-GAAP operating income reached $50.9 million (14% margin) and free cash flow was $82.9 million.
Total customers exceeded 205,000, customers generating over $50,000 ARR grew 36% to 4,477, and dollar-based net revenue retention was 109%. International revenue grew 35% year over year. The company highlighted strong multi-product adoption, with 20% of ARR from customers using three or more products.
Klaviyo raised its FY26 revenue guidance to $1.526–$1.534 billion (24% growth) and guided Q3 revenue to $377–$381 million with non-GAAP operating margin of 10.5–11%. The company agreed to acquire the team and technology of Agency and continued expanding AI capabilities and partnerships, while repurchasing $233.6 million of shares in Q2.
Klaviyo (NYSE: KVYO) has agreed to acquire the team and technology of Agency, an AI-native customer success company led by co-founder and CEO Elias Torres, to strengthen AI capabilities across its autonomous B2C CRM platform. The transaction is expected to close in Q3 2026.
After closing, Torres will become Chief Product Officer, leading Klaviyo’s agent product line, including Composer and Customer Agent, and reporting to co-founder and co-CEO Andrew Bialecki, who remains focused on overall vision and strategy. According to Klaviyo, Composer acts as a marketing agent that analyzes performance and builds and optimizes campaigns, while Customer Agent interacts directly with consumers, answering questions and taking actions in real time.
Klaviyo highlights its data infrastructure as a key differentiator, citing more than nine billion consumer profiles and over a quarter of a trillion data points ingested each quarter, enabling its agents to use rich behavioral context to personalize customer experiences. Under the deal terms, Klaviyo will acquire Agency’s proprietary software and related intellectual property, and Torres and other Agency team members are expected to join Klaviyo.
Klaviyo (NYSE: KVYO) will release its second quarter 2026 financial results after the close of U.S. markets on Wednesday, August 5, 2026. The company will host a live audio webcast at 4:30 p.m. ET / 1:30 p.m. PT the same day, with the results release, webcast link, and replay available on its investor relations website.
Klaviyo (NYSE: KVYO) has appointed Erica Smith as Chief Financial Officer, effective September 1, 2026, succeeding Amanda Whalen, who plans to step down and remain as an employee until September 4, 2026, then as an advisor through November 2026 to support the transition.
Smith previously served as CFO of CyberArk, recently acquired by Palo Alto Networks, and brings over 20 years of financial leadership and investor relations experience with high‑growth technology companies. She will oversee Klaviyo’s global financial operations, including FP&A, accounting, tax and treasury, internal audit, and investor relations.
Klaviyo (NYSE: KVYO) launched Klaviyo Social Marketing, a new product that connects social media engagement with its autonomous B2C CRM to support omnichannel marketing and revenue generation. It pulls comments, DMs, mentions, creator partnerships, and user-generated content into unified customer profiles.
The product enables social auto-replies to collect consent and zero-party data, enriches profiles with social signals for targeted campaigns, and centralizes content with AI insights. According to Klaviyo, the tool is generally available to all users as of June 30, 2026.
Intercontinental Exchange (NYSE: ICE), owner of the New York Stock Exchange, announced an updated video for its daily NYSE pre-market advisory on June 30, 2026. The update features market insights, Dow 52,000 milestone context, and highlights including Klaviyo’s AI agents launch and NYSE-hosted events.
Klaviyo (NYSE: KVYO) launched two connected AI agents inside its B2C CRM: Composer, now in public beta, and an enhanced Customer Agent. Both share real-time customer profiles across marketing and service, aiming to identify revenue opportunities, automate campaigns, personalize support, and improve over time based on every interaction.
Klaviyo (NYSE: KVYO) announced executive participation in two upcoming investor conferences. Co-founder and Chief Strategy Officer Ed Hallen will join a fireside chat at the Jefferies Software, Internet, and AI Conference on May 28. Chief Financial Officer Amanda Whalen will speak at the William Blair Growth Stock Conference on June 3. Live webcasts and replays will be available on Klaviyo’s investor relations website.
Klaviyo (NYSE: KVYO) expanded its integration with Anthropic to bring agentic marketing workflows to Claude, connecting Klaviyo’s Model Context Protocol (MCP) server across Claude products including Claude.ai and Claude Cowork.
The update lets Claude securely access Klaviyo campaign data, flow performance, and customer profiles to generate performance reports, campaign briefs, audits, and ready-to-use marketing assets. In Claude Cowork, the connection can orchestrate unattended workflows: pull data, draft copy, format documents, and save files in a single session.