Liveperson Inc Stock Price, News & Analysis

LivePerson (NASDAQ: LPSN) reported third quarter 2025 results for the period ended September 30, 2025. Total revenue was $60.2 million, down 19.0% year-over-year, driven primarily by customer cancellations and downsells. Trailing-twelve-month ARPC rose 5.6% to $665,000. Net income was $8.7 million or $0.98 per share, driven by a $27.7 million gain on troubled debt restructuring. Adjusted EBITDA was $4.8 million. Cash and cash equivalents were $106.7 million at September 30, 2025, versus $183.2 million at December 31, 2024. Guidance: Q4 2025 revenue $50.5–$55.5M and FY2025 revenue $235–$240M, with expected adjusted EBITDA of $7.5–$12.5M for the full year.

LivePerson (NASDAQ: LPSN) on November 6, 2025 launched Conversation Simulator, a vendor-agnostic testing and governance environment for conversational AI that lets brands test, train and analyze AI and human agents before customer exposure.

The platform uses synthetic customer personas to stress-test multi-turn conversations, detect hallucinations and policy risks, monitor LLM drift, and produce audit-ready evidence for compliance frameworks including the EU AI Act and NIST AI RMF. LivePerson says customers such as Telstra are actively using the product and reporting early results. The tool also automates role-play training to shorten agent onboarding from weeks to hours.

LivePerson (Nasdaq: LPSN) will release its third quarter 2025 financial results after market close on Monday, November 10, 2025. CEO John Sabino and CFO & COO John Collins will host a conference call the same day at 5:00 p.m. Eastern Time with a live simulcast on the company's Investor Relations website.

Telephone participants should dial in 5–10 minutes early: domestic 1-877-407-0784 or international 1-201-689-8560, conference ID 13756713. A teleconference replay will be available about three hours after the call through November 24, 2025 at 1-844-512-2921 (U.S./Canada) or 1-412-317-6671 (international) using the same conference ID.

LivePerson (Nasdaq: LPSN) announced that Ryan Vardeman has joined its Board of Directors, effective October 20, 2025.

Vardeman brings experience in finance, corporate strategy, and investment management with a focus on technology and software. He co-founded Palogic Value Management and previously chaired the board and compensation committee at BSQUARE and served on the board of INTEVAC.

The company and Vardeman both commented that his expertise will support execution of LivePerson's strategy and efforts to build shareholder value.

LivePerson (NASDAQ: LPSN) has been featured in Gartner's "Competitive Landscape: Digital Customer Service" report, highlighting the company's position in the evolving digital customer service market. The report emphasizes the industry's shift towards conversation orchestration and channel-less experiences.

LivePerson's platform aligns with key market trends through its open platform approach, focusing on three main areas: omnichannel conversation orchestration, AI-first approach with bring your own LLM flexibility, and composability with API-first architecture. The company's strategy enables integration with existing CRM and CCaaS systems without requiring complete system replacements.

LivePerson (NASDAQ: LPSN), a provider of enterprise conversational AI, has successfully completed a strategic refinancing transaction that significantly strengthens its financial position. The deal achieves $226 million in debt reduction and captures a $181 million debt discount benefiting shareholders.

The refinancing extends debt maturities to December 2029 and, combined with recent cost structure optimizations including workforce streamlining, positions LivePerson to generate positive cash flow by 2026. The company has also expanded partnerships with Google Cloud and AWS, receiving recognition from Gartner and G2.

LivePerson (NASDAQ: LPSN) has announced a strategic integration with Amazon Web Services (AWS) to combine Amazon Connect with LivePerson's digital contact center platform. This integration creates a unified customer service solution that merges voice and digital customer experiences.

The partnership enables contact center agents to manage all interactions through a single interface while leveraging AI-supported conversations and seamless transitions between automated systems and human support. The solution includes advanced conversational intelligence for both voice and digital channels, eliminating separate telephony requirements and reducing operational complexity.

Key features include seamless cross-platform connectivity, support for multiple messaging channels, integrated conversational AI compatibility, and enterprise-grade generative AI capabilities such as conversation summarization and LLM-driven insights.

LivePerson (NASDAQ: LPSN) has been recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms, marking the company's first evaluation in a Gartner Magic Quadrant. The company's Connected Experience Platform enables enterprises to manage AI-driven customer engagements across digital and voice channels.

LivePerson's platform powers nearly a billion conversational interactions monthly for over 1,000 enterprise brands across 100+ countries, focusing on customer service, support, and digital commerce. The company was previously named the #1 Most Innovative AI Company by Fast Company.

LivePerson (NASDAQ: LPSN) reported Q2 2025 financial results with total revenue of $59.6 million, a 25.4% decrease year-over-year. The company secured a significant refinancing agreement that reduces debt by $226 million and extends runway through 2029, capturing $181 million in debt discount for shareholders.

The quarter saw 38 total deals (35 existing, 3 new customers) and a 4% increase in trailing-twelve-months average revenue per customer to $655,000. The company reported a net loss of $15.7 million ($0.17 per share) and Adjusted EBITDA of $2.9 million.

For Q3 2025, LivePerson expects revenue between $56-59 million and full-year 2025 revenue of $230-240 million, with recurring revenue representing 93% of total revenue.