Welcome to our dedicated page for Liveperson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on Liveperson stock.
LivePerson develops conversational AI software for enterprise customer experience, with news centered on its Conversational Cloud and Syntrix platforms. Company updates cover digital customer conversations, AI agent evaluation, live agent training, agent-workspace integrations and orchestration across CRM, CCaaS and browser-based applications.
Recurring announcements also address quarterly operating results, recurring revenue trends, customer wins and renewals, cost-structure and balance-sheet actions, Google Cloud-related platform work, partnerships such as LivePerson Sync with Coral Active, and board or governance changes.
LivePerson (NASDAQ: LPSN) was named a Leader in the Aragon Research Globe for Agent Platforms, 2026, recognizing its predictable conversational AI and orchestration suite. The company highlights Conversation Simulator (launched 2025) for risk-free testing with synthetic customers to detect hallucinations and validate AI guardrails.
The placement emphasizes LivePerson's focus on continuous AI agent evaluation, industry expertise across retail, travel, banking and healthcare, and an open, vendor-agnostic orchestration layer for LLM integration.
LivePerson (Nasdaq: LPSN) announced on November 17, 2025 that Nathan "Tripp" Lane has been appointed to its Board of Directors. The company highlighted Lane's experience in strategy, operational effectiveness, and business transformation and quoted Board Chair Jim Miller welcoming him as an asset for execution and shareholder value.
Mr. Lane is founder of Delancey Cove LLC and has served on boards including Mavenir Systems, Mobileum, RetailNext, and Turvo. He holds an MBA from Wharton, a Master’s in International Relations from SAIS Johns Hopkins, and a B.A. from Colgate University.
Uare.ai (symbol LPSN) announced a $10.3 million seed funding round led by Mayfield and Boldstart Ventures to accelerate development of private, high‑fidelity "Individual AIs"—digital twins built from a person’s memories, voice, expertise, and decision patterns. The company says each model is containerized, self‑owned, and designed to evolve with its owner while avoiding hallucinations by admitting uncertainty.
The proprietary Human Life Model (HLM) encodes stories, values, and reasoning to create contextual replicas. Uare.ai plans a platform launch in Winter 2025 and targets prosumers, creators, and professionals to scale presence, audience, and monetization. Founder Robert LoCascio previously led LivePerson public.
LivePerson (NASDAQ: LPSN) reported third quarter 2025 results for the period ended September 30, 2025. Total revenue was $60.2 million, down 19.0% year-over-year, driven primarily by customer cancellations and downsells. Trailing-twelve-month ARPC rose 5.6% to $665,000. Net income was $8.7 million or $0.98 per share, driven by a $27.7 million gain on troubled debt restructuring. Adjusted EBITDA was $4.8 million. Cash and cash equivalents were $106.7 million at September 30, 2025, versus $183.2 million at December 31, 2024. Guidance: Q4 2025 revenue $50.5–$55.5M and FY2025 revenue $235–$240M, with expected adjusted EBITDA of $7.5–$12.5M for the full year.
LivePerson (NASDAQ: LPSN) on November 6, 2025 launched Conversation Simulator, a vendor-agnostic testing and governance environment for conversational AI that lets brands test, train and analyze AI and human agents before customer exposure.
The platform uses synthetic customer personas to stress-test multi-turn conversations, detect hallucinations and policy risks, monitor LLM drift, and produce audit-ready evidence for compliance frameworks including the EU AI Act and NIST AI RMF. LivePerson says customers such as Telstra are actively using the product and reporting early results. The tool also automates role-play training to shorten agent onboarding from weeks to hours.
LivePerson (Nasdaq: LPSN) will release its third quarter 2025 financial results after market close on Monday, November 10, 2025. CEO John Sabino and CFO & COO John Collins will host a conference call the same day at 5:00 p.m. Eastern Time with a live simulcast on the company's Investor Relations website.
Telephone participants should dial in 5–10 minutes early: domestic 1-877-407-0784 or international 1-201-689-8560, conference ID 13756713. A teleconference replay will be available about three hours after the call through November 24, 2025 at 1-844-512-2921 (U.S./Canada) or 1-412-317-6671 (international) using the same conference ID.
LivePerson (Nasdaq: LPSN) announced that Ryan Vardeman has joined its Board of Directors, effective October 20, 2025.
Vardeman brings experience in finance, corporate strategy, and investment management with a focus on technology and software. He co-founded Palogic Value Management and previously chaired the board and compensation committee at BSQUARE and served on the board of INTEVAC.
The company and Vardeman both commented that his expertise will support execution of LivePerson's strategy and efforts to build shareholder value.
LivePerson (NASDAQ: LPSN) has been featured in Gartner's "Competitive Landscape: Digital Customer Service" report, highlighting the company's position in the evolving digital customer service market. The report emphasizes the industry's shift towards conversation orchestration and channel-less experiences.
LivePerson's platform aligns with key market trends through its open platform approach, focusing on three main areas: omnichannel conversation orchestration, AI-first approach with bring your own LLM flexibility, and composability with API-first architecture. The company's strategy enables integration with existing CRM and CCaaS systems without requiring complete system replacements.
LivePerson (NASDAQ: LPSN), a provider of enterprise conversational AI, has successfully completed a strategic refinancing transaction that significantly strengthens its financial position. The deal achieves $226 million in debt reduction and captures a $181 million debt discount benefiting shareholders.
The refinancing extends debt maturities to December 2029 and, combined with recent cost structure optimizations including workforce streamlining, positions LivePerson to generate positive cash flow by 2026. The company has also expanded partnerships with Google Cloud and AWS, receiving recognition from Gartner and G2.
LivePerson (NASDAQ: LPSN) has announced a strategic integration with Amazon Web Services (AWS) to combine Amazon Connect with LivePerson's digital contact center platform. This integration creates a unified customer service solution that merges voice and digital customer experiences.
The partnership enables contact center agents to manage all interactions through a single interface while leveraging AI-supported conversations and seamless transitions between automated systems and human support. The solution includes advanced conversational intelligence for both voice and digital channels, eliminating separate telephony requirements and reducing operational complexity.
Key features include seamless cross-platform connectivity, support for multiple messaging channels, integrated conversational AI compatibility, and enterprise-grade generative AI capabilities such as conversation summarization and LLM-driven insights.