Welcome to our dedicated page for LivePerson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on LivePerson stock.
LivePerson Inc. (NASDAQ: LPSN) is a leading provider of digital customer conversation solutions, empowering brands worldwide through its award-winning Conversational Cloud platform. Established in 1995 and headquartered in New York City, LivePerson has been publicly traded since 2000. With over 1,200 employees, the company maintains a global presence with offices in key locations including Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, and Amsterdam.
LivePerson's core business revolves around its innovative platform, LiveEngage, which allows brands to engage with consumers via online and mobile messaging. The platform offers unmatched security and scalability, enabling proactive customer connections that drive enhanced sales and foster brand loyalty. Trusted by prominent brands such as HSBC, Chipotle, and Virgin Media, LivePerson facilitates nearly a billion conversational interactions monthly, leveraging a robust data set and AI-powered tools to transform contact centers and enhance customer experiences.
In recent times, LivePerson has made significant strides in its market. The company’s financial performance for Q4 2023 reported a revenue of $95.5 million, a decrease from the previous year due to strategic exits from lower-margin business lines. Despite this, the company saw a growth in average revenue per customer, highlighting its strong value proposition. The first quarter of 2024 showed continued progress with key operational improvements and strategic deals, including expansions and new logos.
LivePerson's innovative approach has garnered recognition, such as the #1 Most Innovative AI Company by Fast Company and multiple Stevie Awards for its business intelligence solutions. The company also announced a partnership with Infinity to enhance digital experiences through conversational data and intelligence, and with Avaya to integrate voice and digital channels, demonstrating its commitment to continuous innovation and customer-centric advancements.
The company’s Conversational AI capabilities utilize AI to streamline operations, supercharge agent productivity, and deliver personalized customer interactions. LivePerson’s financial strategies are also noteworthy, with recent efforts to restructure debt and raise new capital through strategic partnerships.
For more information, visit liveperson.com.
LivePerson (LPSN) has been recognized as a Leader in G2's Summer 2024 Grid reports for Bot Platforms, Conversational Marketing, and Live Chat. This recognition is based on user reviews from G2, the world's largest software marketplace. LivePerson also achieved top rankings in G2's implementation and usability indices, including accolades for Easiest Setup, Easiest Admin, and Easiest to Use.
John Sabino, CEO of LivePerson, emphasized the company's focus on helping clients leverage AI for digital customer conversations. The G2 Grid reports are designed to assist technology buyers in selecting products based on peer experiences. Products in the Leader quadrant are rated highest by users and demonstrate strong market presence.
LivePerson (Nasdaq: LPSN) announced the issuance of equity-based incentive awards under its 2018 Inducement Plan, compliant with Nasdaq Listing Rule 5635(c)(4). On June 21, 2024, LivePerson granted restricted stock units (RSUs) totaling 1,300,000 shares of common stock, including a significant grant of 1,000,000 shares to the Chief Revenue Officer. The RSUs have varying vesting schedules: three grants vest 50% annually over two years, while one grant vests 100% after one year. All grants are contingent on continued employment. The awards aim to attract and retain new hires.
LivePerson (Nasdaq: LPSN) has been recognized as a Strong Performer in the Q2 2024 Forrester Wave™: Digital Customer Interaction Solutions. This accolade identifies LivePerson as an ideal partner for traditional enterprises seeking scalable and reliable digital transformation solutions. The report evaluated 11 significant providers across 34 criteria, and LivePerson achieved the highest scores in 12 categories, including messaging engine, interaction quality, adaptive strategy, scalability, and compliance. CEO John Sabino highlighted LivePerson's ability to meet extensive enterprise messaging demands and its multiple recognitions from Forrester.
LivePerson (Nasdaq: LPSN) has been recognized as a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 report. The evaluation involved 14 major providers, assessed on 23 criteria to guide customer experience leaders. LivePerson attained the highest scores in seven criteria: omnichannel capabilities, digital user experience, bot management, operational reports and dashboards, business insights, partner ecosystem, and number of customers. CEO John Sabino attributes this achievement to LivePerson's enterprise-grade AI, which powers digital conversations for top brands globally.
LivePerson (Nasdaq: LPSN) has been recognized as a Representative Vendor in the 2024 Gartner Market Guide for Conversational AI Solutions.
This recognition follows multiple mentions in Gartner research over the past year, including being named a Sample Vendor in the Gartner Hype Cycle for Customer Service and Support Technologies for three consecutive years, a Representative Vendor in the Gartner Market Guide for Digital Customer Service and Support for two years in a row, and in the 2023 Gartner Market Guide for Speech Analytics Platforms.
LivePerson is committed to enhancing both employee and customer experiences through its AI-enabled applications.
LivePerson (Nasdaq: LPSN), a leader in digital customer conversations, won the Best Customer Service Solution at the 2024 SIIA CODiE Awards. The CODiE Awards, now in their 39th year, honor the most innovative business technology products globally. The awards process includes rigorous reviews by expert judges and votes from the SIIA membership community. LivePerson's Conversational Cloud platform, built on years of experience and billions of real customer interactions, was recognized for its excellence in AI and digital engagement. CEO John Sabino highlighted the company's success in delivering measurable ROI from AI, emphasizing the importance of meaningful conversations in business.
LivePerson, a leader in digital customer conversations, has appointed Sandy Hogan as the new Chief Revenue Officer (CRO) effective June 6, 2024. Hogan, with decades of experience in technology and go-to-market leadership roles, will focus on accelerating growth, enhancing go-to-market strategies, and maximizing customer success. She previously led major transformations at SADA and VMWare. CEO John Sabino expressed confidence in Hogan's ability to drive significant value for LivePerson's enterprise customers through the award-winning Conversational Cloud platform. Hogan aims to leverage AI and interconnected technology to improve customer interactions and deliver meaningful business outcomes.
LivePerson (Nasdaq: LPSN), a leader in digital customer conversations, announced new AI capabilities, partnerships, and integrations. These innovations will be presented at the Spark virtual event on May 23, 2024. The new offerings include Conversation Orchestration and Voice-to-Digital solutions, integrating large language models and third-party bots to enhance customer experience. Partners like Delta Air Lines and Spotify will participate in in-person breakout sessions to showcase these advancements. A major partnership with Avaya aims to unify voice and digital channels, expanding access to customer brands and enhancing service delivery.
LivePerson (Nasdaq: LPSN) has entered an agreement to exchange $146 million of its 2026 Convertible Senior Notes for $100 million of 2029 Convertible Senior Secured Notes with Lynrock Lake Master Fund LP. Additionally, Lynrock commits to providing $100 million in new capital through additional New Notes, with $50 million immediately and another $50 million within six months on request. This transaction aims to improve LivePerson's capital structure by capturing discounts on existing notes, extending debt maturity, and raising new capital for further deleveraging. The New Notes will be secured and guaranteed by certain company subsidiaries, and Lynrock will receive 10-year warrants for 11% of LivePerson’s common stock at $0.75 per share. The transaction is expected to close by the end of May.
Avaya and LivePerson have announced a new partnership to provide a unified omnichannel solution, integrating voice, digital, and AI capabilities for personalized customer experiences. This collaboration aims to accelerate enterprise digital transformation with market-leading digital and AI capabilities without disrupting existing operations. The partnership will offer Advanced Digital and Unified Insights Capabilities to drive accelerated time-to-value and reduce risks using AI for customer experience.
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