Liveperson Inc - LPSN STOCK NEWS

LivePerson (LPSN) has entered into a cooperation agreement with Vector Capital Management, its largest shareholder owning approximately 12% of outstanding common stock. The company will nominate Dan Fletcher, CFO of Planful, as one of two nominees for election to the Board at the 2024 Annual Meeting. Following the meeting, an additional director will be appointed in cooperation with Vector. This board refreshment aims to enhance shareholder value by bringing new operational expertise and industry experience to support the company's strategic objectives.

LivePerson has been named to Inc.'s 2024 Power Partners list for the third consecutive year, recognizing it as one of the world's top B2B companies in Customer Relationship Management. The award is based on customer ratings, reviews, and Inc.'s rigorous evaluation process. LivePerson (Nasdaq: LPSN) was honored for its proven ability to accelerate contact center transformation, enhance agent productivity, and deliver personalized customer experiences.

The selection process involved quantitative and qualitative feedback from customer brands, online sentiment analysis, and research by Inc. reporters. John Sabino, CEO of LivePerson, emphasized the company's success in translating AI and automation investments into measurable business results. Inc. editor-in-chief Mike Hofman highlighted the importance of customer testimonials and genuine commitment to mutually beneficial partnerships in the selection process.

LivePerson (Nasdaq: LPSN) has announced new AI tools for contact centers, set to debut on October 23 at their Spark event. These innovations include:

1. Agent Workspace for Voice: Integrates existing voice providers into LivePerson's platform, creating a unified command center for customer conversations.

2. Generative AI Copilot: Offers LLM-powered suggestions, rewrites, summaries, and translations to improve agent efficiency and personalization.

3. Enhanced Analytics: Provides real-time performance tracking and ROI measurement for AI-powered and omnichannel conversations.

The virtual Spark event will feature demos, keynotes, and customer panels showcasing how brands like Signet Jewelers, BECU, Frost Bank, and Mr. Cooper Group leverage these tools for connected customer experiences.

LivePerson, Inc. (Nasdaq: LPSN) has issued a confirmatory notice regarding recent equity-based incentive awards granted under its 2018 Inducement Plan. This announcement is in compliance with Nasdaq Listing Rule 5635(c)(4). The company established the Inducement Plan to provide equity-based incentives to new hires during active hiring periods.

In September 2024, LivePerson granted restricted stock units (RSUs) to one employee for 305,603 shares of common stock. This grant replaces a previously reported May 2024 grant of 268,588 shares. The RSUs are set to vest after six months, contingent upon the grantee's continued employment. These awards were granted as inducements for the grantee to join the company.

LivePerson (Nasdaq: LPSN) has been named a Leader in G2's Fall 2024 Grid reports for Customer Self-Service, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat. These recognitions are based on user reviews and ratings on G2, the world's largest software marketplace. Products in the Leader quadrant are rated highest by G2 users and have high market presence scores.

LivePerson also achieved best-in-class rankings in categories such as Best Meets Requirements, Easiest to Use, Easiest Admin, Easiest to Do Business With, and Highest User Adoption. John Sabino, CEO of LivePerson, emphasized the significance of these recognitions as they are based on customer reviews and ratings, reflecting the trust built with leading brands.

LivePerson (Nasdaq: LPSN) has launched the LivePerson Community, a customer-driven platform designed to foster contact center transformation and growth. This new initiative aims to help brands maximize the value of LivePerson's customer conversations platform and transform their contact centers into digital-first hubs for customer experience.

The community offers various resources, including product documentation, use cases, industry benchmarks, and access to LivePerson's Conversational Growth Paths. Key features include self-service support, learning and growth opportunities, and co-innovation tools. The platform is expected to drive measurable business outcomes for LivePerson's customers by optimizing contact center transformations and accelerating ROI with new strategies.

LivePerson (Nasdaq: LPSN) has demonstrated significant ROI from AI initiatives for major brands worldwide. The company's Conversational Cloud® platform and AI solutions have helped enterprises across various sectors achieve measurable results, contrary to the current AI disillusionment trend. Notable success stories include:

- Frost Bank: Achieved 91% CSAT with 24/7 support using AI-powered agent efficiency tools.
- Zurich UK: Reduced insurance claims agreement time to 13 minutes on WhatsApp.
- Open Universities Australia: Tripled lead qualification rates with generative AI agents.
- Mouser Electronics: Attained 92% customer satisfaction score using AI-powered routing in 13 languages.

Other successes include a leading US health insurer's 222% YoY digital growth, SportPesa's 58% AI chatbot containment rate, and Najm's 60% contact center savings. These achievements have earned LivePerson multiple industry recognitions.

LivePerson (Nasdaq: LPSN), a leader in digital-first customer conversations, has appointed Richard Halkett as Senior Vice President, Americas Sales and Rich Steeves as Senior Vice President, Partnerships. These strategic hires aim to accelerate the company's go-to-market capabilities and partner ecosystem. Halkett, formerly CRO at SambaNova Systems, will oversee North America enterprise, mid-market, and Latin America sales teams. Steeves, previously VP at Equinix, will focus on accelerating LivePerson's partner-first motion and creating strategic alliances. Both executives bring extensive experience in scaling sales and partnerships in the tech industry, supporting LivePerson's strategy to expand its enterprise customer base, build a focused mid-market sales engine, and enhance its partner ecosystem.

LivePerson, Inc. (Nasdaq: LPSN) has issued a notice regarding recent equity-based incentive awards granted under its 2018 Inducement Plan. This plan is designed to provide equity incentives to new hires during active hiring periods. In August 2024, the company made grants in connection with recent employee hires, including:

- Two grants of restricted stock units (RSUs) totaling 66,000 shares of LivePerson's common stock
- RSUs vest 50% per year over two years
- Vesting is subject to the grantee's continued employment
- Awards were granted as inducements for new employees joining the company

This notice complies with Nasdaq Listing Rule 5635(c)(4), which requires disclosure of such inducement grants.