Liveperson Inc Stock Price, News & Analysis

LivePerson (Nasdaq: LPSN), a leader in digital customer conversations, has been recognized in two Gartner® Hype Cycle™ reports for 2024: Digital Commerce and Banking Customer Experience. The company was named a Sample Vendor in both reports, which provide insights on technology maturity and adoption. This recognition follows LivePerson's inclusion in multiple Gartner reports over the past year, including the Hype Cycle for Customer Service and Support Technologies for three consecutive years.

Alex Kroman, Chief Product and Technology Officer at LivePerson, emphasized the company's role in helping large, complex brands transform their businesses using AI-powered customer conversations. The recognition underscores LivePerson's commitment to driving improved customer experiences and business outcomes across various industries, including digital commerce and banking.

Robert P. LoCascio, founder and former CEO of LivePerson (NASDAQ: LPSN), has nominated two independent candidates for election to the company's Board of Directors. The nominees, Walter Bachtiger and Michal Czwarno, bring expertise in artificial intelligence and B2B operations. LoCascio aims to address LivePerson's recent challenges, including an 80% stock value decline since August 2023 and a $100 million revenue loss due to customer churn.

LoCascio believes a refreshed Board with deep understanding of LivePerson's operations and AI market dynamics can help the company regain its market-leading position. The nominees are expected to bring relevant expertise to restore the company's historical strategy of innovation and provide a stockholder perspective to the Board.

LivePerson (Nasdaq: LPSN) and Sycurio have announced a partnership to integrate secure digital payments into customer conversations. This collaboration combines LivePerson's Conversational Cloud platform with Sycurio.Digital to offer seamless, secure payments across various digital channels like web messaging, SMS, and WhatsApp.

The integration aims to provide benefits such as improved compliance, streamlined payment processing, enhanced security, and measurable improvements in customer experiences. Sycurio.Digital offers flexible digital payment links, while LivePerson's platform has shown to boost customer satisfaction by up to 25% and reduce operating costs by 30% for its clients.

LivePerson (NASDAQ: LPSN) reported Q2 2024 financial results with total revenue of $79.9 million, an 18.1% decrease year-over-year. The company signed 37 deals, including 28 existing and 9 new customers, with 1 seven-figure deal. Trailing-twelve-months average revenue per enterprise and mid-market customer (ARPC) increased 9.6% to $630,000.

Key financial metrics:

• Net income: $41.8 million or $0.47 per share
• Adjusted operating income: $0.5 million
• Adjusted EBITDA: $8.2 million
• Cash balance: $146.0 million

CEO John Sabino highlighted improvements in capital structure, go-to-market strategy, and product innovation. CFO John Collins expressed confidence in the company's strategy and leadership team.

LivePerson, Inc. (Nasdaq: LPSN), a leader in digital customer conversations, has announced the release of its second quarter 2024 financial results on July 31, 2024, after market close. CEO John Sabino and CFO & COO John Collins will host a conference call at 5:00 p.m. Eastern Time on the same day. The call will be simulcast live on the company's investor relations website.

Participants can join via telephone by dialing 1-877-407-0784 (U.S. and Canada) or 1-201-689-8560 (international), referencing conference ID "13747340". A replay will be available until August 14, 2024, accessible by calling 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international) with the same conference ID.

LivePerson (LPSN) has been recognized as a Leader in G2's Summer 2024 Grid reports for Bot Platforms, Conversational Marketing, and Live Chat. This recognition is based on user reviews from G2, the world's largest software marketplace. LivePerson also achieved top rankings in G2's implementation and usability indices, including accolades for Easiest Setup, Easiest Admin, and Easiest to Use.

John Sabino, CEO of LivePerson, emphasized the company's focus on helping clients leverage AI for digital customer conversations. The G2 Grid reports are designed to assist technology buyers in selecting products based on peer experiences. Products in the Leader quadrant are rated highest by users and demonstrate strong market presence.

LivePerson (Nasdaq: LPSN) announced the issuance of equity-based incentive awards under its 2018 Inducement Plan, compliant with Nasdaq Listing Rule 5635(c)(4). On June 21, 2024, LivePerson granted restricted stock units (RSUs) totaling 1,300,000 shares of common stock, including a significant grant of 1,000,000 shares to the Chief Revenue Officer. The RSUs have varying vesting schedules: three grants vest 50% annually over two years, while one grant vests 100% after one year. All grants are contingent on continued employment. The awards aim to attract and retain new hires.

LivePerson (Nasdaq: LPSN) has been recognized as a Strong Performer in the Q2 2024 Forrester Wave™: Digital Customer Interaction Solutions. This accolade identifies LivePerson as an ideal partner for traditional enterprises seeking scalable and reliable digital transformation solutions. The report evaluated 11 significant providers across 34 criteria, and LivePerson achieved the highest scores in 12 categories, including messaging engine, interaction quality, adaptive strategy, scalability, and compliance. CEO John Sabino highlighted LivePerson's ability to meet extensive enterprise messaging demands and its multiple recognitions from Forrester.

LivePerson (Nasdaq: LPSN) has been recognized as a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 report. The evaluation involved 14 major providers, assessed on 23 criteria to guide customer experience leaders. LivePerson attained the highest scores in seven criteria: omnichannel capabilities, digital user experience, bot management, operational reports and dashboards, business insights, partner ecosystem, and number of customers. CEO John Sabino attributes this achievement to LivePerson's enterprise-grade AI, which powers digital conversations for top brands globally.