Liveperson Inc Stock Price, News & Analysis

LivePerson (LPSN) has scheduled the release of its fourth quarter 2024 financial results after market close on March 5, 2025. CEO John Sabino and CFO & COO John Collins will host a conference call at 5:00 p.m. Eastern Time on the same day.

The conference call will be available via simulcast on LivePerson's investor relations website. Participants can join by phone using these numbers: 1-877-407-0784 (U.S. and Canada) or 1-201-689-8560 (international), referencing conference ID '13750778'. A replay will be accessible for approximately two weeks until March 19, 2025, via 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international).

LivePerson (LPSN) has announced equity-based incentive awards under its 2018 Inducement Plan, designed to provide incentives to new hires. In December 2024, the company granted restricted stock units (RSUs) to 19 new employees, totaling 1,554,059 shares. The RSUs have varying vesting schedules: 608,000 units vest equally over two years, 401,472 units vest after six months, and 544,597 units vest after three months. All RSUs are contingent on continued employment through the vesting dates.

LivePerson (LPSN) has appointed Christopher Mina as Chief Technology & Product Officer to enhance customer experience and accelerate innovation. Mina, who previously served as Head of Voice and VP of Product and Engineering at LivePerson, joins from Vonage where he guided product and business strategy for their Global Apps business. In his new role, he will set LivePerson's product vision and oversee engineering and product operations.

During his previous tenure at LivePerson, Mina led voice initiatives and managed several acquisitions including Tenfold, Voicebase, and AI Foundation. His experience includes directing engineering and product at RingCentral, with expertise in digital, CCaaS, and conversational AI communication platforms.

LivePerson (LPSN) has announced the appointment of two new board members, Dan Fletcher and Karin-Joyce (KJ) Tjon, expanding its board to eight directors. Fletcher brings 17 years of experience in SaaS industry transformations and currently serves as CFO of Planful and Operating Principal at Vector Capital Management, LivePerson's largest investor. Tjon contributes over 25 years of executive leadership experience in technology and SaaS industries, with expertise in business transformation and financial restructuring.

Following these appointments, seven of the eight board members are independent, with six having joined in the past two years. The appointments were approved by shareholders at LivePerson's annual meeting.

Project Management Institute (PMI) has transformed its customer support through partnership with LivePerson, achieving significant digital transformation results. The implementation of LivePerson's Conversational Cloud® platform has enabled PMI to shift 88% of phone and email conversations to messaging channels, including web messaging, WhatsApp, and SMS. Key achievements include over 1.5 million customer interactions with their virtual assistant, a 51% improvement in containment rates year-over-year, and 28.5% of support volume fully handled by AI. The platform integrates AI-powered automation, routing, and generative AI tools like Copilot for agent support.

LivePerson (NASDAQ: LPSN) reported Q3 2024 financial results with revenue of $74.2 million, representing a 26.7% decrease year-over-year due to customer cancellations and downsells. The company signed 44 deals, including 35 existing and 9 new customers, with 2 seven-figure deals. Trailing-twelve-months average revenue per customer (ARPC) increased 5.9% to $630,000. Net loss was $28.3 million ($0.32 per share), improving from a $53.3 million loss in Q3 2023. Adjusted EBITDA was $7.3 million, down from $10.6 million year-over-year. Cash balance stood at $142.1 million, down from $210.8 million at end-2023.

LivePerson (Nasdaq: LPSN) has scheduled the release of its third quarter 2024 financial results after market close on Thursday, November 7, 2024. CEO John Sabino and CFO & COO John Collins will host a conference call at 5:00 p.m. Eastern Time on the same day. The call will be available via simulcast on the company's investor relations website. For telephone participation, domestic callers should dial 1-877-407-0784, while international callers should use 1-201-689-8560, referencing conference ID '13748564'. A replay will be available until November 21, 2024.

LivePerson (LPSN) has entered into a cooperation agreement with Vector Capital Management, its largest shareholder owning approximately 12% of outstanding common stock. The company will nominate Dan Fletcher, CFO of Planful, as one of two nominees for election to the Board at the 2024 Annual Meeting. Following the meeting, an additional director will be appointed in cooperation with Vector. This board refreshment aims to enhance shareholder value by bringing new operational expertise and industry experience to support the company's strategic objectives.

LivePerson has been named to Inc.'s 2024 Power Partners list for the third consecutive year, recognizing it as one of the world's top B2B companies in Customer Relationship Management. The award is based on customer ratings, reviews, and Inc.'s rigorous evaluation process. LivePerson (Nasdaq: LPSN) was honored for its proven ability to accelerate contact center transformation, enhance agent productivity, and deliver personalized customer experiences.

The selection process involved quantitative and qualitative feedback from customer brands, online sentiment analysis, and research by Inc. reporters. John Sabino, CEO of LivePerson, emphasized the company's success in translating AI and automation investments into measurable business results. Inc. editor-in-chief Mike Hofman highlighted the importance of customer testimonials and genuine commitment to mutually beneficial partnerships in the selection process.