Welcome to our dedicated page for Liveperson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on Liveperson stock.
LivePerson develops conversational AI software for enterprise customer experience, with news centered on its Conversational Cloud and Syntrix platforms. Company updates cover digital customer conversations, AI agent evaluation, live agent training, agent-workspace integrations and orchestration across CRM, CCaaS and browser-based applications.
Recurring announcements also address quarterly operating results, recurring revenue trends, customer wins and renewals, cost-structure and balance-sheet actions, Google Cloud-related platform work, partnerships such as LivePerson Sync with Coral Active, and board or governance changes.
LivePerson, Inc. (Nasdaq: LPSN) has launched the Performance Optimizer™, an innovative AI-powered tool designed to help brands measure and manage their conversational operations. This self-service dashboard enables users to assess critical KPIs, track performance against industry benchmarks, and generate executive reports with actionable insights. Noteworthy metrics include improvements in efficiency and customer satisfaction, evidenced by Hotwire's 30% increase in online agent interaction rates and a 12-point higher Net Promoter Score compared to phone interactions.
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EqualAI has issued a challenge to global corporations to take The Pledge to Reduce Bias in AI. This pledge encourages organizations to implement actions that identify and mitigate unconscious biases embedded in AI systems. Current events, such as the COVID-19 pandemic and the BLM movement, highlight the importance of addressing these biases, which can have severe implications in various sectors including healthcare and employment. Companies like Pymetrics, Humana, LivePerson, Postmates, and Cognizant are among the first to commit to this pledge, aiming to enhance AI systems for equitable outcomes.
LivePerson, Inc. (Nasdaq: LPSN) announced its participation in upcoming virtual events. On August 11, they will present at Oppenheimer's 23rd Annual Technology, Internet & Communications Conference from 11:20 AM to 12:00 PM ET. Presenters include Daryl J. Carlough and Matthew Kempler. Then, on August 19, LivePerson will host a presentation at KeyBanc's Future of Technology Series at 12:00 PM ET, featuring John Collins and Matthew Kempler. Presentations can be accessed on the investor relations page at www.liveperson.com.
LivePerson, Inc. (LPSN) announced strong Q2 2020 results with total revenue of $91.6 million, up 29% year-over-year. Business operations revenue increased 30% to $84.0 million. The company signed 134 deals, including 7 seven-figure contracts. Adjusted EBITDA rose to $9.3 million, a significant improvement from a loss in Q2 2019. Despite a net loss of $18.6 million, the company raised its 2020 revenue guidance to $357.0 - $361.0 million. LivePerson reported an average revenue per enterprise customer growth of over 25%.
LivePerson, Inc. (LPSN) has unveiled its Conversational Cloud, an AI-driven platform enabling major brands to automate customer interactions across popular messaging channels such as SMS and WhatsApp. The Intent Manager within the platform can understand 50% of consumer intents, aiding brands like Chipotle to enhance customer service and sales. Notably, automation in messaging has doubled since late 2019, while fully automated conversations have tripled. LivePerson's solutions garnered recognition, with the company ranking as one of the top innovators in AI.