Welcome to our dedicated page for LivePerson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on LivePerson stock.
LivePerson Inc. (NASDAQ: LPSN) is a leading provider of digital customer conversation solutions, empowering brands worldwide through its award-winning Conversational Cloud platform. Established in 1995 and headquartered in New York City, LivePerson has been publicly traded since 2000. With over 1,200 employees, the company maintains a global presence with offices in key locations including Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, and Amsterdam.
LivePerson's core business revolves around its innovative platform, LiveEngage, which allows brands to engage with consumers via online and mobile messaging. The platform offers unmatched security and scalability, enabling proactive customer connections that drive enhanced sales and foster brand loyalty. Trusted by prominent brands such as HSBC, Chipotle, and Virgin Media, LivePerson facilitates nearly a billion conversational interactions monthly, leveraging a robust data set and AI-powered tools to transform contact centers and enhance customer experiences.
In recent times, LivePerson has made significant strides in its market. The company’s financial performance for Q4 2023 reported a revenue of $95.5 million, a decrease from the previous year due to strategic exits from lower-margin business lines. Despite this, the company saw a growth in average revenue per customer, highlighting its strong value proposition. The first quarter of 2024 showed continued progress with key operational improvements and strategic deals, including expansions and new logos.
LivePerson's innovative approach has garnered recognition, such as the #1 Most Innovative AI Company by Fast Company and multiple Stevie Awards for its business intelligence solutions. The company also announced a partnership with Infinity to enhance digital experiences through conversational data and intelligence, and with Avaya to integrate voice and digital channels, demonstrating its commitment to continuous innovation and customer-centric advancements.
The company’s Conversational AI capabilities utilize AI to streamline operations, supercharge agent productivity, and deliver personalized customer interactions. LivePerson’s financial strategies are also noteworthy, with recent efforts to restructure debt and raise new capital through strategic partnerships.
For more information, visit liveperson.com.
LivePerson (Nasdaq: LPSN) has been named a Leader in G2's Fall 2024 Grid reports for Customer Self-Service, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat. These recognitions are based on user reviews and ratings on G2, the world's largest software marketplace. Products in the Leader quadrant are rated highest by G2 users and have high market presence scores.
LivePerson also achieved best-in-class rankings in categories such as Best Meets Requirements, Easiest to Use, Easiest Admin, Easiest to Do Business With, and Highest User Adoption. John Sabino, CEO of LivePerson, emphasized the significance of these recognitions as they are based on customer reviews and ratings, reflecting the trust built with leading brands.
LivePerson (Nasdaq: LPSN) has launched the LivePerson Community, a customer-driven platform designed to foster contact center transformation and growth. This new initiative aims to help brands maximize the value of LivePerson's customer conversations platform and transform their contact centers into digital-first hubs for customer experience.
The community offers various resources, including product documentation, use cases, industry benchmarks, and access to LivePerson's Conversational Growth Paths. Key features include self-service support, learning and growth opportunities, and co-innovation tools. The platform is expected to drive measurable business outcomes for LivePerson's customers by optimizing contact center transformations and accelerating ROI with new strategies.
LivePerson (Nasdaq: LPSN) has demonstrated significant ROI from AI initiatives for major brands worldwide. The company's Conversational Cloud® platform and AI solutions have helped enterprises across various sectors achieve measurable results, contrary to the current AI disillusionment trend. Notable success stories include:
- Frost Bank: Achieved 91% CSAT with 24/7 support using AI-powered agent efficiency tools.
- Zurich UK: Reduced insurance claims agreement time to 13 minutes on WhatsApp.
- Open Universities Australia: Tripled lead qualification rates with generative AI agents.
- Mouser Electronics: Attained 92% customer satisfaction score using AI-powered routing in 13 languages.
Other successes include a leading US health insurer's 222% YoY digital growth, SportPesa's 58% AI chatbot containment rate, and Najm's 60% contact center savings. These achievements have earned LivePerson multiple industry recognitions.
LivePerson (Nasdaq: LPSN), a leader in digital-first customer conversations, has appointed Richard Halkett as Senior Vice President, Americas Sales and Rich Steeves as Senior Vice President, Partnerships. These strategic hires aim to accelerate the company's go-to-market capabilities and partner ecosystem. Halkett, formerly CRO at SambaNova Systems, will oversee North America enterprise, mid-market, and Latin America sales teams. Steeves, previously VP at Equinix, will focus on accelerating LivePerson's partner-first motion and creating strategic alliances. Both executives bring extensive experience in scaling sales and partnerships in the tech industry, supporting LivePerson's strategy to expand its enterprise customer base, build a focused mid-market sales engine, and enhance its partner ecosystem.
LivePerson, Inc. (Nasdaq: LPSN) has issued a notice regarding recent equity-based incentive awards granted under its 2018 Inducement Plan. This plan is designed to provide equity incentives to new hires during active hiring periods. In August 2024, the company made grants in connection with recent employee hires, including:
- Two grants of restricted stock units (RSUs) totaling 66,000 shares of LivePerson's common stock
- RSUs vest 50% per year over two years
- Vesting is subject to the grantee's continued employment
- Awards were granted as inducements for new employees joining the company
This notice complies with Nasdaq Listing Rule 5635(c)(4), which requires disclosure of such inducement grants.
LivePerson (Nasdaq: LPSN), a leader in digital customer conversations, has been recognized in two Gartner® Hype Cycle™ reports for 2024: Digital Commerce and Banking Customer Experience. The company was named a Sample Vendor in both reports, which provide insights on technology maturity and adoption. This recognition follows LivePerson's inclusion in multiple Gartner reports over the past year, including the Hype Cycle for Customer Service and Support Technologies for three consecutive years.
Alex Kroman, Chief Product and Technology Officer at LivePerson, emphasized the company's role in helping large, complex brands transform their businesses using AI-powered customer conversations. The recognition underscores LivePerson's commitment to driving improved customer experiences and business outcomes across various industries, including digital commerce and banking.
Robert P. LoCascio, founder and former CEO of LivePerson (NASDAQ: LPSN), has nominated two independent candidates for election to the company's Board of Directors. The nominees, Walter Bachtiger and Michal Czwarno, bring expertise in artificial intelligence and B2B operations. LoCascio aims to address LivePerson's recent challenges, including an 80% stock value decline since August 2023 and a $100 million revenue loss due to customer churn.
LoCascio believes a refreshed Board with deep understanding of LivePerson's operations and AI market dynamics can help the company regain its market-leading position. The nominees are expected to bring relevant expertise to restore the company's historical strategy of innovation and provide a stockholder perspective to the Board.
LivePerson (Nasdaq: LPSN) and Sycurio have announced a partnership to integrate secure digital payments into customer conversations. This collaboration combines LivePerson's Conversational Cloud platform with Sycurio.Digital to offer seamless, secure payments across various digital channels like web messaging, SMS, and WhatsApp.
The integration aims to provide benefits such as improved compliance, streamlined payment processing, enhanced security, and measurable improvements in customer experiences. Sycurio.Digital offers flexible digital payment links, while LivePerson's platform has shown to boost customer satisfaction by up to 25% and reduce operating costs by 30% for its clients.
LivePerson (NASDAQ: LPSN) reported Q2 2024 financial results with total revenue of $79.9 million, an 18.1% decrease year-over-year. The company signed 37 deals, including 28 existing and 9 new customers, with 1 seven-figure deal. Trailing-twelve-months average revenue per enterprise and mid-market customer (ARPC) increased 9.6% to $630,000.
Key financial metrics:
- Net income: $41.8 million or $0.47 per share
- Adjusted operating income: $0.5 million
- Adjusted EBITDA: $8.2 million
- Cash balance: $146.0 million
CEO John Sabino highlighted improvements in capital structure, go-to-market strategy, and product innovation. CFO John Collins expressed confidence in the company's strategy and leadership team.
LivePerson, Inc. (Nasdaq: LPSN), a leader in digital customer conversations, has announced the release of its second quarter 2024 financial results on July 31, 2024, after market close. CEO John Sabino and CFO & COO John Collins will host a conference call at 5:00 p.m. Eastern Time on the same day. The call will be simulcast live on the company's investor relations website.
Participants can join via telephone by dialing 1-877-407-0784 (U.S. and Canada) or 1-201-689-8560 (international), referencing conference ID "13747340". A replay will be available until August 14, 2024, accessible by calling 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international) with the same conference ID.
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