LivePerson Announces Second Quarter 2025 Financial Results
LivePerson (NASDAQ: LPSN) reported Q2 2025 financial results with total revenue of $59.6 million, a 25.4% decrease year-over-year. The company secured a significant refinancing agreement that reduces debt by $226 million and extends runway through 2029, capturing $181 million in debt discount for shareholders.
The quarter saw 38 total deals (35 existing, 3 new customers) and a 4% increase in trailing-twelve-months average revenue per customer to $655,000. The company reported a net loss of $15.7 million ($0.17 per share) and Adjusted EBITDA of $2.9 million.
For Q3 2025, LivePerson expects revenue between $56-59 million and full-year 2025 revenue of $230-240 million, with recurring revenue representing 93% of total revenue.
LivePerson (NASDAQ: LPSN) ha comunicato i risultati del 2° trimestre 2025 con ricavi totali di $59.6 milioni, in calo del 25,4% su base annua. L'azienda ha siglato un importante accordo di rifinanziamento che riduce il debito di $226 milioni e prolunga la runway fino al 2029, ottenendo per gli azionisti uno sconto sul debito di $181 milioni.
Il trimestre ha registrato 38 contratti totali (35 clienti esistenti, 3 nuovi) e un aumento del 4% del ricavo medio per cliente negli ultimi 12 mesi a $655.000. La società ha riportato una perdita netta di $15.7 milioni (pari a $0,17 per azione) e un EBITDA rettificato di $2.9 milioni.
Per il Q3 2025 LivePerson prevede ricavi tra $56-59 milioni e per l'intero 2025 ricavi tra $230-240 milioni, con ricavi ricorrenti che rappresentano il 93% del totale.
LivePerson (NASDAQ: LPSN) informó los resultados financieros del 2T 2025 con ingresos totales de $59.6 millones, una disminución interanual del 25.4%. La compañía aseguró un importante acuerdo de refinanciación que reduce la deuda en $226 millones y extiende la pista de financiación hasta 2029, capturando un descuento de deuda de $181 millones para los accionistas.
El trimestre registró 38 acuerdos en total (35 clientes existentes, 3 nuevos) y un aumento del 4% en el ingreso promedio por cliente en los últimos doce meses a $655,000. La empresa reportó una pérdida neta de $15.7 millones ($0.17 por acción) y un EBITDA ajustado de $2.9 millones.
Para el 3T 2025, LivePerson espera ingresos entre $56-59 millones y para todo 2025 ingresos de $230-240 millones, con ingresos recurrentes que representan el 93% del total.
LivePerson (NASDAQ: LPSN)는 2025년 2분기 실적을 발표했으며 총매출은 $59.6 million으로 전년 대비 25.4% 감소했습니다. 회사는 부채를 $226 million 감축하고 2029년까지 운영 자금을 연장하는 대규모 재융자 계약을 체결해 주주를 위해 $181 million의 부채 할인 효과를 확보했습니다.
해당 분기에는 총 38건의 계약(기존 35건, 신규 3건)이 체결되었고, 최근 12개월(트레일링 12개월) 기준 고객당 평균 매출은 4% 증가하여 $655,000를 기록했습니다. 순손실은 $15.7 million (주당 $0.17)였고, 조정 EBITDA는 $2.9 million였습니다.
LivePerson은 2025년 3분기 매출을 $56-59 million으로, 2025년 전체 매출을 $230-240 million으로 전망하며, 전체 매출의 93%가 반복 수익으로 구성될 것으로 예상하고 있습니다.
LivePerson (NASDAQ: LPSN) a publié ses résultats du T2 2025 avec un chiffre d'affaires total de $59.6 million, en baisse de 25,4% d'une année sur l'autre. La société a obtenu un accord de refinancement important qui réduit la dette de $226 million et prolonge la piste financière jusqu'en 2029, réalisant une décote de dette de $181 million au bénéfice des actionnaires.
Le trimestre a comptabilisé 38 contrats au total (35 clients existants, 3 nouveaux) et une hausse de 4% du revenu moyen par client sur les douze derniers mois, à $655,000. La société a enregistré une perte nette de $15.7 million (soit $0.17 par action) et un EBITDA ajusté de $2.9 million.
Pour le T3 2025, LivePerson prévoit un chiffre d'affaires entre $56-59 million et, pour l'ensemble de 2025, un CA de $230-240 million, les revenus récurrents représentant 93% du total.
LivePerson (NASDAQ: LPSN) meldete die Finanzergebnisse für Q2 2025 mit einem Gesamtumsatz von $59.6 million, was einem Rückgang von 25,4% gegenüber dem Vorjahr entspricht. Das Unternehmen sicherte sich eine bedeutende Refinanzierungsvereinbarung, die die Schulden um $226 million reduziert und den finanziellen Spielraum bis 2029 verlängert, wobei ein Schuldenabschlag von $181 million für die Aktionäre realisiert wurde.
Im Quartal wurden insgesamt 38 Deals verzeichnet (35 Bestandskunden, 3 Neukunden) und der durchschnittliche Umsatz pro Kunde auf TTM-Basis stieg um 4% auf $655,000. Der Nettowertverlust betrug $15.7 million ($0.17 pro Aktie) und das bereinigte EBITDA lag bei $2.9 million.
Für Q3 2025 erwartet LivePerson einen Umsatz zwischen $56-59 million und für das Gesamtjahr 2025 einen Umsatz von $230-240 million, wobei wiederkehrende Umsätze 93% des Gesamtumsatzes ausmachen.
- None.
- 25.4% year-over-year revenue decline to $59.6 million
- Net loss of $15.7 million compared to net income of $41.8 million in Q2 2024
- Adjusted EBITDA declined to $2.9 million from $8.2 million year-over-year
- Revenue decline driven by customer cancellations and downsells
- Cash balance decreased to $162.0 million from $183.2 million in December 2024
- Negative guidance with expected continued revenue decline of 21-25% for Q3 2025
Insights
LivePerson reports declining revenue but delivers on guidance with debt refinancing that significantly improves balance sheet structure.
LivePerson's Q2 2025 results paint a picture of a company in transition. Revenue came in at
The most significant development this quarter wasn't operational but financial – the company completed a major refinancing agreement that captures
On the customer front, LivePerson signed 38 deals, but only 3 were new customers. The trailing twelve-month average revenue per customer increased by
The company reported a net loss of
Looking ahead, management projects continued revenue declines with Q3 guidance of
With
-- Total Revenue of
-- Adjusted EBITDA above the high-end of our guidance range --
Second Quarter Highlights
Total revenue was
LivePerson signed 38 deals in total for the second quarter, consisting of 35 existing and 3 new customers. Trailing-twelve-months average revenue per enterprise and mid-market customer (ARPC) increased
"In the second quarter, we took a decisive step to strengthen our financial foundation by securing a refinancing agreement that significantly deleverages our balance sheet and provides a clear runway to execute our strategy. This action complements our continued execution, highlighted by a
"Today's transaction represents the successful culmination of our multi-year strategy to deleverage the balance sheet," said John Collins, CFO and COO. "This exchange captures
Customer Expansion
During the second quarter, the Company signed 38 total deals for the quarter, including 35 expansion and renewals and 3 new logo deals. Expansions and renewals included:
- A global financial services company;
- A major European retailer;
- One of
Australia's largest retail groups; and - A leading
U.S. health plan provider.
New logos included:
- A European digital marketing agency.
Net (Loss) Income, Adjusted Operating (Loss) Income and Adjusted EBITDA
Net loss for the second quarter of 2025 was
Adjusted EBITDA, a non-GAAP financial measure, for the second quarter of 2025 was
A reconciliation of non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."
Cash and Cash Equivalents
The Company's cash balance was
Financial Expectations
The following forward-looking measures and the underlying assumptions involve significant known and unknown risks and uncertainties, and actual results may vary materially from these forward-looking measures. The Company does not present a quantitative reconciliation of the forward-looking non-GAAP financial measures, adjusted EBITDA and adjusted EBITDA margin to the most directly comparable GAAP financial measures (or otherwise present such forward-looking GAAP measures) because it is impractical to forecast certain items without unreasonable efforts due to the uncertainty and inherent difficulty of predicting, within a reasonable range, the occurrence and financial impact of and the periods in which such items may be recognized. In particular, these non-GAAP financial measures exclude certain items, including interest expense, interest income, provision for income taxes, depreciation, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, gain on debt extinguishment, loss on divestiture, and other income, net, which depend on future events that the Company is unable to predict. Depending on the size of these items, they could have a significant impact on the Company's GAAP financial results.
For the third quarter of 2025, we currently expect total revenue to range from
For the full year 2025, we currently expect total revenue to range from
Third Quarter 2025 | |
Guidance | |
Revenue (in millions) | |
Revenue growth (year-over-year) | (25)% - (21)% |
Adjusted EBITDA (in millions) | |
Adjusted EBITDA margin (%) | (7.1)% - (3.4)% |
Full Year 2025 | |
Guidance | |
Revenue (in millions) | |
Revenue growth (year-over-year) | (26)% - (23)% |
Adjusted EBITDA (in millions) | |
Adjusted EBITDA margin (%) | (1.3)% - |
Disaggregated Revenue
Included in the accompanying financial results are revenues disaggregated by revenue source, as follows:
Three Months Ended June 30, | Six Months Ended June 30, | ||||||
2025 | 2024 | 2025 | 2024 | ||||
(In thousands) | |||||||
Revenue: | |||||||
Hosted services | $ 50,321 | $ 67,316 | $ 105,455 | $ 138,811 | |||
Professional services | 9,279 | 12,559 | 18,845 | 26,213 | |||
Total revenue | $ 59,600 | $ 79,875 | $ 124,300 | $ 165,024 | |||
Supplemental Second Quarter 2025 Presentation
LivePerson will post a presentation providing supplemental information for the second quarter of 2025 on the investor relations section of the Company's web site at www.ir.liveperson.com.
Earnings Teleconference Information
The Company will discuss its second quarter of 2025 financial results during a teleconference today, August 11, 2025, at 5:00 PM ET. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (
The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company's web site at www.ir.liveperson.com.
If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call until August 25, 2025. To access the replay, please call 1-844-512-2921 (
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands — including HSBC and Virgin Media — use our award-winning LivePerson platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.
Non-GAAP Financial Measures
Investors are cautioned that the following financial measures used in this press release and on our earnings call are "non-GAAP financial measures": (i) adjusted EBITDA, or net (loss) income before interest expense, interest income, provision for income taxes, depreciation, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, gain on debt extinguishment, loss on divestiture, and other income, net; (ii) adjusted EBITDA margin, or net (loss) income before interest expense, interest income, provision for income taxes, depreciation, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, gain on debt extinguishment, loss on divestiture, and other income, net, divided by revenue; (iii) adjusted operating (loss) income, or net (loss) income before provision for income taxes, interest expense, interest income, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, gain on debt extinguishment, loss on divestiture, other income, net; (iv) free cash flow, or net cash used in operating activities less purchases of property and equipment, including capitalized software; (v) non-GAAP cost of revenue, or cost of revenue excluding stock based compensation and IT transformation costs; (vi) non-GAAP sales and marketing expenses, or sales and marketing expenses excluding stock based compensation and leadership transition costs; (vii) non-GAAP general and administrative expenses, or general and administrative expenses excluding stock based compensation, other litigation, consulting and employee costs and leadership transition costs acquisition and divestiture costs; and (viii) non-GAAP product development expenses, or product development expenses excluding stock based compensation, leadership transition costs and IT transformation costs.
Non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.
Forward-Looking Statements
Statements in this press release and on our earnings call regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, changes to our capital structure, our ability to execute on our transformation strategy, the effects of our cost-reduction efforts and the impact of our new hires, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. With respect to our financial guidance, we note that it is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: our ability to retain existing customers and cause them to purchase additional services and to attract new customers; the intensive personnel, infrastructure and resource commitment required to support our customer base; our ability to retain key personnel, attract new personnel and to manage staff attrition; our ability to successfully integrate acquisitions; our ability to refinance our substantial indebtedness before it becomes due or to secure necessary additional financing on commercially reasonable terms, or at all; lengthy sales cycles; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; volatility in the capital markets; recognition of revenue from subscriptions; customer retention and engagement; our ability to develop and maintain successful relationships with partners, service partners, social media and other third-party consumer messaging platforms and endpoints; our ability to effectively operate on mobile devices; the highly competitive markets in which we operate; general economic conditions; failures or security breaches in our services, those of our third-party service providers, or in the websites of our customers; regulation or possible misappropriation of personal information belonging to our customers' Internet users; US and international laws and regulations regarding privacy data protection and AI and increased public scrutiny of privacy, security and AI issues that could result in increased government regulation and other legal obligations; ongoing litigation and legal matters; new regulatory or other legal requirements that could materially impact our business; governmental export controls and economic sanctions; industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; technology-related defects that could disrupt the LivePerson services; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings or by our vendors; the presence of, and difficulty in correcting, errors, failures or "bugs" in our products; our ability to license necessary third-party software for use in our products and services, and our ability to successfully integrate third-party software; potential adverse impact due to foreign currency and cryptocurrency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks if and as we expand; risks related to our operations in
LivePerson, Inc. Condensed Consolidated Statements of Operations (in thousands, except share and per share amount) unaudited
| |||||||
Three Months Ended June 30, | Six Months Ended June 30, | ||||||
2025 | 2024 | 2025 | 2024 | ||||
Revenue | $ 59,600 | $ 79,875 | $ 124,300 | $ 165,024 | |||
Costs, expenses and other: | |||||||
Cost of revenue (exclusive of depreciation and amortization shown separately below) | 18,038 | 16,432 | 36,256 | 40,887 | |||
Sales and marketing | 19,888 | 25,733 | 43,373 | 54,963 | |||
General and administrative | 7,945 | 24,415 | 24,729 | 46,009 | |||
Product development | 13,843 | 19,674 | 29,877 | 44,309 | |||
Depreciation and amortization expense | 5,758 | 11,396 | 11,576 | 23,838 | |||
Impairment of goodwill | — | — | — | 3,627 | |||
Impairment of intangibles and other assets | — | 8,347 | — | 10,568 | |||
Loss on divestiture | — | 558 | — | 558 | |||
Restructuring costs | 561 | 3,119 | 1,866 | 6,428 | |||
Total costs, expenses and other | 66,033 | 109,674 | 147,677 | 231,187 | |||
Loss from operations | (6,433) | (29,799) | (23,377) | (66,163) | |||
Other (expense) income, net: | |||||||
Interest expense | (7,866) | (2,051) | (15,344) | (2,752) | |||
Interest income | 1,493 | 1,214 | 2,950 | 3,247 | |||
Gain on debt extinguishment | — | 73,083 | — | 73,083 | |||
Other (expense) income, net | (2,520) | 606 | 5,967 | 369 | |||
Total other (expense) income, net | (8,893) | 72,852 | (6,427) | 73,947 | |||
(Loss) income before provision for income taxes | (15,326) | 43,053 | (29,804) | 7,784 | |||
Provision for income taxes | 384 | 1,258 | 39 | 1,620 | |||
Net (loss) income | $ (15,710) | $ 41,795 | $ (29,843) | $ 6,164 | |||
Net (loss) income per share of common stock: | |||||||
Basic | $ (0.17) | $ 0.47 | $ (0.32) | $ 0.07 | |||
Diluted | $ (0.17) | $ (0.33) | $ (0.37) | $ (0.70) | |||
Weighted-average shares used to compute net (loss) income per share: | |||||||
Basic | 94,148,335 | 88,708,514 | 92,866,754 | 88,396,816 | |||
Diluted | 94,148,335 | 94,978,234 | 95,316,548 | 94,973,001 | |||
LivePerson, Inc. Condensed Consolidated Statements of Cash Flows (in thousands) unaudited
| |||
Six Months Ended June 30, | |||
2025 | 2024 | ||
OPERATING ACTIVITIES: | |||
Net (loss) income | $ (29,843) | $ 6,164 | |
Adjustments to reconcile net (loss) income to net cash used in operating activities: | |||
Stock-based compensation expense | 8,969 | 13,458 | |
Depreciation | 11,165 | 15,939 | |
Change in operating lease right-of-use assets | (25) | 3,886 | |
Amortization of purchased intangible assets and finance leases | 411 | 7,899 | |
Amortization of debt issuance costs and accretion of debt discount | 3,727 | 1,343 | |
Impairment of goodwill | — | 3,627 | |
Impairment of intangibles and other assets | — | 10,568 | |
Gain on debt extinguishment | — | (73,083) | |
Change in fair value of warrants | (5,825) | — | |
Interest expense | 7,653 | 1,681 | |
Allowance for credit losses | (185) | 8,928 | |
Loss on divestiture | — | 558 | |
Deferred income taxes | 165 | 199 | |
Changes in operating assets and liabilities: | |||
Accounts receivable | 5,720 | 16,247 | |
Prepaid expenses and other assets | (26,172) | 8,720 | |
Contract acquisition costs | 4,175 | 7 | |
Accounts payable, accrued expenses and other current liabilities | 7,226 | (36,946) | |
Deferred revenue | (2,136) | (2,269) | |
Other liabilities | 203 | (3,758) | |
Net cash used in operating activities | (14,772) | (16,832) | |
INVESTING ACTIVITIES: | |||
Purchases of property and equipment, including capitalized software | (6,895) | (16,457) | |
Purchases of intangible assets | (1,052) | (1,259) | |
Net cash used in investing activities | (7,947) | (17,716) | |
FINANCING ACTIVITIES: | |||
Proceeds from issuance of common stock in connection with the exercise of options and employee stock purchase plan | 471 | 180 | |
Principal payments for financing leases | (27) | (353) | |
Proceeds from issuance of senior notes | — | 50,000 | |
Payment of debt issuance costs | — | (4,231) | |
Payments on repurchase of 2024 convertible senior notes | — | (72,492) | |
Payments on repurchase of 2026 convertible senior notes | — | (4,901) | |
Net cash provided by (used in) financing activities | 444 | (31,797) | |
Effect of foreign exchange rate changes on cash and cash equivalents | 1,001 | (623) | |
Net decrease in cash and cash equivalents | (21,274) | (66,968) | |
Cash and cash equivalents - beginning of year | 183,237 | 212,925 | |
Cash and cash equivalents - end of period | $ 161,963 | $ 145,957 | |
LivePerson, Inc. Reconciliation of Non-GAAP Financial Information to GAAP (In Thousands) Unaudited
| |||||||
Three Months Ended | Six Months Ended | ||||||
2025 | 2024 | 2025 | 2024 | ||||
Reconciliation of Adjusted EBITDA: | |||||||
GAAP net (loss) income | $ (15,710) | $ 41,795 | $ (29,843) | $ 6,164 | |||
Add/(less): | |||||||
Interest expense | 7,866 | 2,051 | 15,344 | 2,752 | |||
Interest income | (1,493) | (1,214) | (2,950) | (3,247) | |||
Provision for income taxes | 384 | 1,258 | 39 | 1,620 | |||
Depreciation | 5,578 | 7,714 | 11,165 | 15,939 | |||
Amortization of purchased intangibles and finance leases | 180 | 3,682 | 411 | 7,899 | |||
Litigation, consulting and other employee costs | (1,337) | 5,925 | 3,832 | 9,694 | |||
Restructuring costs | 561 | 3,119 | 1,866 | 6,428 | |||
Stock-based compensation expense | 4,260 | 5,900 | 8,969 | 13,458 | |||
Change in fair value of warrants | 2,999 | — | (5,825) | — | |||
Impairment of goodwill | — | — | — | 3,627 | |||
Impairment of intangibles and other assets | — | 8,347 | — | 10,568 | |||
Leadership transition costs | — | 1,682 | — | 3,071 | |||
Working capital adjustment - Kasamba | — | — | — | 1,776 | |||
IT transformation costs | 110 | 202 | 220 | 910 | |||
Acquisition and divestiture costs | — | 878 | — | 920 | |||
Gain on debt extinguishment | — | (73,083) | — | (73,083) | |||
Loss on divestiture | — | 558 | — | 558 | |||
Other income, net | (479) | (606) | (142) | (369) | |||
Adjusted EBITDA | $ 2,919 | $ 8,208 | $ 3,086 | $ 8,685 | |||
Reconciliation of Adjusted Operating (Loss) Income: | |||||||
(Loss) income before provision for income taxes | $ (15,326) | $ 43,053 | $ (29,804) | $ 7,784 | |||
Add/(less): | |||||||
Interest expense | 7,866 | 2,051 | 15,344 | 2,752 | |||
Interest income | (1,493) | (1,214) | (2,950) | (3,247) | |||
Amortization of purchased intangibles and finance leases | 180 | 3,682 | 411 | 7,899 | |||
Litigation, consulting and other employee costs | (1,337) | 5,925 | 3,832 | 9,694 | |||
Restructuring costs | 561 | 3,119 | 1,866 | 6,428 | |||
Stock-based compensation expense | 4,260 | 5,900 | 8,969 | 13,458 | |||
Change in fair value of warrants | 2,999 | — | (5,825) | — | |||
Impairment of goodwill | — | — | — | 3,627 | |||
Impairment of intangibles and other assets | — | 8,347 | — | 10,568 | |||
Leadership transition costs | — | 1,682 | — | 3,071 | |||
Working capital adjustment - Kasamba | — | — | — | 1,776 | |||
IT transformation costs | 110 | 202 | 220 | 910 | |||
Acquisition and divestiture costs | — | 878 | — | 920 | |||
Gain on debt extinguishment | — | (73,083) | — | (73,083) | |||
Loss on divestiture | — | 558 | — | 558 | |||
Other income, net | (479) | (606) | (142) | (369) | |||
Adjusted operating (loss) income | $ (2,659) | $ 494 | $ (8,079) | $ (7,254) | |||
LivePerson, Inc. Reconciliation of Non-GAAP Financial Information to GAAP (In Thousands) Unaudited
| |||||||
Three Months Ended | Six Months Ended | ||||||
2025 | 2024 | 2025 | 2024 | ||||
Calculation of Free Cash Flow: | |||||||
Net cash used in operating activities | $ (11,676) | $ (17,931) | $ (14,772) | $ (16,832) | |||
Purchases of property and equipment, including capitalized software | (3,136) | (4,956) | (6,895) | (16,457) | |||
Total Free Cash Flow | $ (14,812) | $ (22,887) | $ (21,667) | $ (33,289) | |||
Three Months Ended | |||||||||
June 30, | March 31, | December 31, | September 30, | June 30, | |||||
GAAP cost of revenue (1) | $ 18,038 | $ 18,218 | $ 16,526 | $ 19,983 | $ 16,432 | ||||
Stock based compensation | (203) | (186) | (198) | (251) | (288) | ||||
IT transformation costs | (110) | (110) | (110) | (185) | (202) | ||||
Non-GAAP cost of revenue | $ 17,725 | $ 17,922 | $ 16,218 | $ 19,547 | $ 15,942 | ||||
GAAP sales and marketing expenses (1) | $ 19,888 | $ 23,485 | $ 20,281 | $ 22,093 | $ 25,733 | ||||
Stock based compensation | (1,059) | (1,378) | (903) | (2,182) | (1,854) | ||||
Leadership transition costs | — | — | — | (33) | (423) | ||||
Non-GAAP sales and marketing expenses | $ 18,829 | $ 22,107 | $ 19,378 | $ 19,878 | $ 23,456 | ||||
GAAP general and administrative expenses (1) | $ 7,945 | $ 16,784 | $ 16,090 | $ 17,662 | $ 24,415 | ||||
Stock based compensation | (1,755) | (1,773) | (948) | (1,725) | (2,318) | ||||
Other litigation, consulting and employee costs | 1,546 | (5,169) | (2,029) | (5,253) | (5,925) | ||||
Leadership transition costs | — | — | 195 | (41) | (785) | ||||
Acquisition and divestiture costs | — | — | — | — | (878) | ||||
Non-GAAP general and administrative expenses | $ 7,736 | $ 9,842 | $ 13,308 | $ 10,643 | $ 14,509 | ||||
GAAP product development expenses (1) | $ 13,843 | $ 16,034 | $ 17,292 | $ 18,184 | $ 19,674 | ||||
Stock based compensation | (1,243) | (1,372) | (1,107) | (1,217) | (1,440) | ||||
Other litigation, consulting and employee costs | (209) | — | — | — | — | ||||
Leadership transition costs | — | — | — | (48) | (474) | ||||
Non-GAAP product development expenses | $ 12,391 | $ 14,662 | $ 16,185 | $ 16,919 | $ 17,760 | ||||
(1) | GAAP amounts have been adjusted to remove depreciation and amortization expense as those are now presented separately in the Condensed Consolidated Statements of Operations for each period. |
LivePerson, Inc. Condensed Consolidated Balance Sheets (In Thousands) Unaudited
| |||
June 30, | December 31, | ||
ASSETS | |||
CURRENT ASSETS: | |||
Cash and cash equivalents | $ 161,963 | $ 183,237 | |
Accounts receivable, net | 23,505 | 28,737 | |
Prepaid expenses and other current assets | 46,158 | 19,250 | |
Total current assets | 231,626 | 231,224 | |
Property and equipment, net | 95,904 | 100,557 | |
Contract acquisition costs, net | 30,296 | 33,559 | |
Intangible assets, net | 15,547 | 15,070 | |
Goodwill, net | 226,669 | 222,554 | |
Deferred tax assets, net | 4,476 | 4,411 | |
Other assets | 523 | 403 | |
Total assets | $ 605,041 | $ 607,778 | |
LIABILITIES AND STOCKHOLDERS' EQUITY | |||
CURRENT LIABILITIES: | |||
Accounts payable | $ 11,903 | $ 15,378 | |
Accrued expenses and other current liabilities | 72,381 | 66,582 | |
Deferred revenue | 57,154 | 57,980 | |
Total current liabilities | 141,438 | 139,940 | |
Convertible senior notes | 537,866 | 527,070 | |
Deferred tax liabilities | 3,702 | 3,542 | |
Other liabilities | 4,447 | 4,542 | |
Total liabilities | 687,453 | 675,094 | |
Commitments and contingencies | |||
Total stockholders' equity | (82,412) | (67,316) | |
Total liabilities and stockholders' equity | $ 605,041 | $ 607,778 | |
Investor Relations contact
ir-lp@liveperson.com
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SOURCE LivePerson
FAQ
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