LivePerson Announces Third Quarter 2025 Financial Results
LivePerson (NASDAQ: LPSN) reported third quarter 2025 results for the period ended September 30, 2025. Total revenue was $60.2 million, down 19.0% year-over-year, driven primarily by customer cancellations and downsells. Trailing-twelve-month ARPC rose 5.6% to $665,000. Net income was $8.7 million or $0.98 per share, driven by a $27.7 million gain on troubled debt restructuring. Adjusted EBITDA was $4.8 million. Cash and cash equivalents were $106.7 million at September 30, 2025, versus $183.2 million at December 31, 2024. Guidance: Q4 2025 revenue $50.5–$55.5M and FY2025 revenue $235–$240M, with expected adjusted EBITDA of $7.5–$12.5M for the full year.
LivePerson (NASDAQ: LPSN) ha riportato i risultati del terzo trimestre 2025 per il periodo terminato il 30 settembre 2025. Il fatturato totale è stato di 60,2 milioni di dollari, in calo del 19,0% anno su anno, principalmente a causa di cancellazioni dei clienti e di downsell. Il valore ARPC degli ultimi dodici mesi è salito del 5,6% a 665.000 dollari. L'utile netto è stato 8,7 milioni di dollari o 0,98 dollari per azione, trainato da un guadagno di 27,7 milioni di dollari sulla ristrutturazione di debiti problematici. L'EBITDA rettificato è stato 4,8 milioni di dollari. Le disponibilità liquide e equivalenti erano 106,7 milioni di dollari al 30 settembre 2025, rispetto a 183,2 milioni di dollari al 31 dicembre 2024. Guida: ricavi Q4 2025 tra 50,5 e 55,5 milioni di dollari e ricavi annuali FY2025 tra 235 e 240 milioni, con un EBITDA rettificato previsto tra 7,5 e 12,5 milioni di dollari per l'intero anno.
LivePerson (NASDAQ: LPSN) informó los resultados del tercer trimestre de 2025 para el periodo finalizado el 30 de septiembre de 2025. Los ingresos totales fueron de 60,2 millones de dólares, con una caída del 19,0% interanual, impulsada principalmente por cancelaciones de clientes y reducciones de ventas. El ARPC de trailing-twelve-months aumentó 5,6% a 665,000 dólares. El ingreso neto fue 8,7 millones de dólares o 0,98 dólares por acción, impulsado por una ganancia de 27,7 millones de dólares por reestructuración de deuda en dificultades. El EBITDA ajustado fue 4,8 millones de dólares. La caja y equivalentes de efectivo eran 106,7 millones de dólares al 30 de septiembre de 2025, frente a 183,2 millones de dólares al 31 de diciembre de 2024. Guía: ingresos del Q4 2025 entre 50,5 y 55,5 millones de dólares y ingresos FY2025 entre 235 y 240 millones de dólares, con un EBITDA ajustado esperado entre 7,5 y 12,5 millones de dólares para todo el año.
라이브퍼슨(LivePerson) (나스닥: LPSN)은 2025년 9월 30일로 종료된 기간에 대한 2025년 3분기 실적을 발표했습니다. 총 매출은 6,020만 달러로 전년 대비 19.0% 감소했으며, 주로 고객 취소와 다운셀로 인한 것입니다. Trailing-twelve-month ARPC는 5.6% 상승하여 665,000 달러를 기록했습니다. 순이익은 8.7백만 달러 또는 주당 0.98달러였으며, 곤경에 처한 채무 재구조화로 2,770만 달러의 이익이 기여했습니다. 조정 EBITDA는 480만 달러였습니다. 현금 및 현금성 자산은 1억 6,670만 달러였고 2024년 12월 31일의 1억 8,320만 달러에 비해 감소했습니다. 가이던스: 2025년 4분기 매출은 5,050만~5,550만 달러, FY2025 매출은 2억 3,500만~2억 4,000만 달러로, 연간 조정 EBITDA는 750만~1,250만 달러로 예상됩니다.
LivePerson (NASDAQ : LPSN) a publié les résultats du troisième trimestre 2025 pour la période se terminant le 30 septembre 2025. Le chiffre d'affaires total s'est élevé à 60,2 millions de dollars, en baisse de 19,0% sur un an, principalement en raison d'annulations de clients et de baisses de vente. Le ARPC sur douze mois trailing a augmenté de 5,6% à 665 000 dollars. Le bénéfice net était de 8,7 millions de dollars ou 0,98 dollars par action, porté par une plus-value de 27,7 millions de dollars sur la restructuration de dettes en difficulté. L'EBITDA ajusté était de 4,8 millions de dollars. Les liquidités étaient de 106,7 millions de dollars au 30 septembre 2025, contre 183,2 millions de dollars au 31 décembre 2024. Prévisions : revenus du Q4 2025 entre 50,5 et 55,5 millions de dollars et revenus annuels FY2025 entre 235 et 240 millions, avec un EBITDA ajusté attendu entre 7,5 et 12,5 millions de dollars pour l'année entière.
LivePerson (NASDAQ: LPSN) hat die Ergebnisse des dritten Quartals 2025 für den Zeitraum zum 30. September 2025 gemeldet. Der Gesamtumsatz betrug 60,2 Mio. USD, ein Rückgang von 19,0% im Jahresvergleich, hauptsächlich bedingt durch Kundenstornierungen und Downsells. Das ARPC der letzten zwölf Monate stieg um 5,6% auf 665.000 USD. Das Nettoeinkommen betrug 8,7 Mio. USD bzw. 0,98 USD je Aktie, getragen von einem Gewinn von 27,7 Mio. USD aus der Restrukturierung problematischer Schulden. Das bereinigte EBITDA betrug 4,8 Mio. USD. Bargeld und Barmitteläquivalente betrugen 106,7 Mio. USD zum 30. September 2025 gegenüber 183,2 Mio. USD zum 31. Dezember 2024. Guidance: Q4 2025-Umsatz zwischen 50,5 und 55,5 Mio. USD und FY2025-Umsatz zwischen 235 und 240 Mio. USD, mit erwartetem bereinigten EBITDA von 7,5–12,5 Mio. USD für das ganze Jahr.
لايف برسون (ناسداك: LPSN) أبلغت عن نتائج الربع الثالث 2025 للفترة المنتهية في 30 سبتمبر 2025. إجمالي الإيرادات كان 60,2 مليون دولار، بانخفاض 19,0% على أساس سنوي، يعود بشكل رئيسي إلى إلغاءات العملاء وعمليات انخفاض البيع. ارتفع ARPC للأثني عشر شهراً الأخيرة بنسبة 5,6% ليصل إلى 665,000 دولار. صافي الدخل كان 8,7 مليون دولار أو 0,98 دولاراً للسهم، مدفوعاً بـ ربح قدره 27,7 مليون دولار من إعادة هيكلة ديون متعثرة. كان EBITDA المعدل 4,8 مليون دولار. كانت النقدية وما يعادلها 106,7 مليون دولار في 30 سبتمبر 2025، مقارنة بـ 183,2 مليون دولار في 31 ديسمبر 2024. التوجيه: إيرادات الربع الرابع 2025 بين 50,5 و55,5 مليون دولار وإيرادات السنة المالية FY2025 بين 235 و240 مليون دولار، مع EBITDA المعدل المتوقع بين 7,5 و12,5 مليون دولار للسنة كاملة.
- ARPC +5.6% to $665,000
- Net income of $8.7 million in Q3 2025
- Adjusted EBITDA of $4.8 million in Q3 2025
- Total revenue down 19.0% YoY to $60.2 million
- Cash balance declined to $106.7 million from $183.2 million
- Q4 2025 revenue guidance implies (24)% to (31)% YoY declines
Insights
Mixed quarter: underlying revenue weakness contrasts with improved margins and a one-time gain, leaving near-term outlook cautious.
The company reported total revenue of
Results benefited from a
Watch the following near-term items through the next
-- Total Revenue of
-- Adjusted EBITDA above the high end of our guidance range --
Third Quarter Highlights
Total revenue was
LivePerson signed 28 deals in total for the third quarter, consisting of 26 existing and 2 new customers. Trailing-twelve-months average revenue per enterprise and mid-market customer (ARPC) increased
"This quarter, we delivered on our commitment to strengthen LivePerson's financial foundation, providing renewed customer confidence and supporting key enterprise renewals and new growth opportunities. Our progress is further fueled by continued product innovation, including our expanded partnership with Google and the exciting launch of Conversation Simulator, which we believe represents a significant new opportunity. With our financial foundation stabilized and commercial traction building, we are in a strong position to continue to execute our strategy," said John Sabino, LivePerson's CEO.
"In the third quarter, we strengthened our capital structure and rationalized costs, building a path towards producing sustainable free cash flow. Simultaneously, we continued to deliver value for customers with on-schedule GCP migrations and product innovation in the form of Conversation Simulator. Collectively, we believe these milestones have positioned LivePerson to continue building commercial traction going forward," said John Collins, CFO and COO.
Customer Expansion
During the third quarter, the Company signed 28 total deals for the quarter, including 26 expansion and renewals and 2 new logo deals.
Expansions and renewals included:
- A leading
U.S. health plan provider; - A leading amusement park and entertainment company; and
- Sanlam, a leading South African financial services group.
New logos included a global industrial company.
Net Income, Adjusted Operating (Loss) Income and Adjusted EBITDA
Net income for the third quarter of 2025 was
Adjusted EBITDA, a non-GAAP financial measure, for the third quarter of 2025 was
A reconciliation of non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."
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1 All historical share and per share amounts for the periods prior to the completion on October 13, 2025 of the 1:15 reverse stock split have been adjusted to give retroactive effect to the reverse stock split for all periods presented. |
Cash and Cash Equivalents
The Company's cash balance was
Financial Expectations
The following forward-looking measures and the underlying assumptions involve significant known and unknown risks and uncertainties, and actual results may vary materially from these forward-looking measures. The Company does not present a quantitative reconciliation of the forward-looking non-GAAP financial measures, adjusted EBITDA and adjusted EBITDA margin to the most directly comparable GAAP financial measures (or otherwise present such forward-looking GAAP measures) because it is impractical to forecast certain items without unreasonable efforts due to the uncertainty and inherent difficulty of predicting, within a reasonable range, the occurrence and financial impact of and the periods in which such items may be recognized. In particular, these non-GAAP financial measures exclude certain items, including interest expense, interest income, provision for income taxes, depreciation, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, gain on troubled debt restructuring, gain on debt extinguishment, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, IT transformation costs, acquisition and divestiture costs, loss on divestiture, and other expense (income), net, which depend on future events that the Company is unable to predict. Depending on the size of these items, they could have a significant impact on the Company's GAAP financial results.
For the fourth quarter of 2025, we currently expect total revenue to range from
For the full year 2025, we currently expect total revenue to range from
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Fourth Quarter 2025
|
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|
|
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Revenue (in millions) |
|
|
Revenue growth (year-over-year) |
(31)% - (24)% |
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Adjusted EBITDA (in millions) |
|
|
Adjusted EBITDA margin (%) |
(0.6)% - |
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Full Year 2025
|
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Guidance |
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Revenue (in millions) |
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Revenue growth (year-over-year) |
(25)% - (23)% |
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Adjusted EBITDA (in millions) |
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Adjusted EBITDA margin (%) |
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Disaggregated Revenue
Included in the accompanying financial results are revenues disaggregated by revenue source, as follows:
|
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Three Months Ended |
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Nine Months Ended |
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2025 |
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2024 |
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2025 |
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2024 |
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(In thousands) |
||||||
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Revenue: |
|
|
|
|
|
|
|
|
Hosted services |
$ 51,175 |
|
$ 62,655 |
|
$ 156,630 |
|
$ 201,466 |
|
Professional services |
8,979 |
|
11,589 |
|
27,824 |
|
37,802 |
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Total revenue |
$ 60,154 |
|
$ 74,244 |
|
$ 184,454 |
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$ 239,268 |
Supplemental Third Quarter 2025 Presentation
LivePerson will post a presentation providing supplemental information for the third quarter of 2025 on the investor relations section of the Company's web site at ir.liveperson.com.
Earnings Teleconference Information
The Company will discuss its third quarter of 2025 financial results during a teleconference today, November 10, 2025, at 5:00 PM ET. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (
The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company's web site at ir.liveperson.com.
If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call until November 24, 2025. To access the replay, please call 1-844-512-2921 (
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is a leader in predictable conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.
Non-GAAP Financial Measures
Investors are cautioned that the following financial measures used in this press release and on our earnings call are "non-GAAP financial measures": (i) adjusted EBITDA, or net income (loss) before interest expense, interest income, provision for income taxes, depreciation, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, gain on troubled debt restructuring, gain on debt extinguishment, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, loss on divestiture, and other expense (income), net; (ii) adjusted EBITDA margin, or net income (loss) before interest expense, interest income, provision for income taxes, depreciation, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, gain on troubled debt restructuring, gain on debt extinguishment, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, loss on divestiture, and other expense (income), net, divided by revenue; (iii) adjusted operating (loss) income, or net income (loss) before provision for income taxes, interest expense, interest income, amortization of purchased intangibles and finance leases, litigation, consulting and other employee costs, restructuring costs, stock-based compensation expense, change in fair value of warrants, gain on troubled debt restructuring, gain on debt extinguishment, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, working capital adjustment related to the Kasamba divestiture, IT transformation costs, acquisition and divestiture costs, loss on divestiture, other expense (income), net; (iv) free cash flow, or net cash used in operating activities less purchases of property and equipment, including capitalized software; (v) non-GAAP cost of revenue, or cost of revenue excluding stock based compensation and IT transformation costs; (vi) non-GAAP sales and marketing expenses, or sales and marketing expenses excluding stock based compensation and leadership transition costs; (vii) non-GAAP general and administrative expenses, or general and administrative expenses excluding stock based compensation, other litigation, consulting and employee costs and leadership transition costs; and (viii) non-GAAP product development expenses, or product development expenses excluding stock based compensation, other litigation, consulting and employee costs, and leadership transition costs.
Non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.
Forward-Looking Statements
Statements in this press release and on our earnings call regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, changes to our capital structure, our ability to execute on our transformation strategy, the effects of our cost-reduction efforts and the impact of our new hires, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. With respect to our financial guidance, we note that it is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: our ability to retain existing customers and cause them to purchase additional services and to attract new customers; the intensive personnel, infrastructure and resource commitment required to support our customer base; our ability to retain key personnel, attract new personnel and to manage staff attrition; our ability to successfully integrate acquisitions; our ability to refinance our substantial indebtedness before it becomes due or to secure necessary additional financing on commercially reasonable terms, or at all; lengthy sales cycles; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; volatility in the capital markets; recognition of revenue from subscriptions; customer retention and engagement; our ability to develop and maintain successful relationships with partners, service partners, social media and other third-party consumer messaging platforms and endpoints; our ability to effectively operate on mobile devices; the highly competitive markets in which we operate; general economic conditions; failures or security breaches in our services, those of our third-party service providers, or in the websites of our customers; regulation or possible misappropriation of personal information belonging to our customers' Internet users; US and international laws and regulations regarding privacy data protection and AI and increased public scrutiny of privacy, security and AI issues that could result in increased government regulation and other legal obligations; ongoing litigation and legal matters; new regulatory or other legal requirements that could materially impact our business; governmental export controls and economic sanctions; industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; technology-related defects that could disrupt the LivePerson services; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings or by our vendors; the presence of, and difficulty in correcting, errors, failures or "bugs" in our products; our ability to license necessary third-party software for use in our products and services, and our ability to successfully integrate third-party software; potential adverse impact due to foreign currency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks if and as we expand; risks related to our operations in
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LivePerson, Inc. Condensed Consolidated Statements of Operations (in thousands, except share and per share amount) unaudited
|
|||||||
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|
Three Months Ended |
|
Nine Months Ended |
||||
|
|
2025 |
|
2024 |
|
2025 |
|
2024 |
|
Revenue |
$ 60,154 |
|
$ 74,244 |
|
$ 184,454 |
|
$ 239,268 |
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Costs, expenses and other: |
|
|
|
|
|
|
|
|
Cost of revenue (exclusive of depreciation and amortization shown separately below) |
17,218 |
|
19,983 |
|
53,474 |
|
60,869 |
|
Sales and marketing |
18,235 |
|
22,093 |
|
61,608 |
|
77,056 |
|
General and administrative |
10,966 |
|
17,662 |
|
35,695 |
|
63,671 |
|
Product development |
13,376 |
|
18,184 |
|
43,253 |
|
62,493 |
|
Depreciation and amortization |
5,634 |
|
10,912 |
|
17,210 |
|
34,751 |
|
Restructuring costs |
9,312 |
|
1,448 |
|
11,178 |
|
7,876 |
|
Impairment of goodwill |
— |
|
— |
|
— |
|
3,627 |
|
Impairment of intangibles and other assets |
— |
|
— |
|
— |
|
10,568 |
|
Loss on divestiture |
— |
|
— |
|
— |
|
558 |
|
Total costs, expenses and other |
74,741 |
|
90,282 |
|
222,418 |
|
321,469 |
|
Loss from operations |
(14,587) |
|
(16,038) |
|
(37,964) |
|
(82,201) |
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Other income (expense), net: |
|
|
|
|
|
|
|
|
Interest expense |
(8,113) |
|
(5,698) |
|
(23,457) |
|
(8,450) |
|
Interest income |
1,207 |
|
1,551 |
|
4,157 |
|
4,798 |
|
Gain on troubled debt restructuring |
27,720 |
|
— |
|
27,720 |
|
— |
|
Gain on debt extinguishment |
— |
|
— |
|
— |
|
73,083 |
|
Other income (expense), net |
2,878 |
|
(7,615) |
|
8,845 |
|
(7,246) |
|
Total other income (expense), net |
23,692 |
|
(11,762) |
|
17,265 |
|
62,185 |
|
Income (loss) before provision for income taxes |
9,105 |
|
(27,800) |
|
(20,699) |
|
(20,016) |
|
Provision for income taxes |
394 |
|
509 |
|
433 |
|
2,129 |
|
Net income (loss) |
$ 8,711 |
|
$ (28,309) |
|
$ (21,132) |
|
$ (22,145) |
|
|
|
|
|
|
|
|
|
|
Net income (loss) per share of common stock: |
|
|
|
|
|
|
|
|
Basic(1) |
$ 0.98 |
|
$ (4.74) |
|
$ (3.27) |
|
$ (3.74) |
|
Diluted(1) |
$ (2.76) |
|
$ (4.74) |
|
$ (7.16) |
|
$ (3.74) |
|
|
|
|
|
|
|
|
|
|
Weighted-average shares used to compute net income (loss) per share: |
|
|
|
|
|
|
|
|
Basic(1) |
7,165,708 |
|
5,967,674 |
|
6,519,546 |
|
5,918,245 |
|
Diluted(1) |
7,423,389 |
|
5,967,674 |
|
6,818,844 |
|
5,918,245 |
|
|
|
(1) The number of shares has been restated to reflect the 1:15 reverse stock split effectuated on October 13, 2025. All historical share and per share amounts for the periods prior to the completion of the reverse stock split have been adjusted to give retroactive effect to the reverse stock split for all periods presented. |
|
LivePerson, Inc. Condensed Consolidated Statements of Cash Flows (in thousands) unaudited
|
|||
|
|
Nine Months Ended September 30, |
||
|
|
2025 |
|
2024 |
|
OPERATING ACTIVITIES: |
|
|
|
|
Net loss |
$ (21,132) |
|
$ (22,145) |
|
Adjustments to reconcile net (loss) income to net cash used in operating activities: |
|
|
|
|
Stock-based compensation expense |
11,604 |
|
18,833 |
|
Depreciation |
16,633 |
|
23,165 |
|
Change in operating lease right-of-use assets |
(5) |
|
4,130 |
|
Amortization of purchased intangible assets and finance leases |
577 |
|
11,585 |
|
Amortization of debt issuance costs and accretion of debt discount |
5,568 |
|
3,079 |
|
Impairment of goodwill |
— |
|
3,627 |
|
Impairment of intangibles and other assets |
— |
|
10,568 |
|
Gain on troubled debt restructuring |
(42,429) |
|
— |
|
Gain on debt extinguishment |
— |
|
(73,083) |
|
Change in fair value of warrants |
(8,758) |
|
7,790 |
|
Interest expense |
13,750 |
|
5,637 |
|
(Reversal of) allowance for credit losses |
(494) |
|
9,642 |
|
Loss on divestiture |
— |
|
558 |
|
Deferred income taxes |
228 |
|
408 |
|
Changes in operating assets and liabilities: |
|
|
|
|
Accounts receivable |
10,228 |
|
22,213 |
|
Prepaid expenses and other assets |
1,489 |
|
6,201 |
|
Contract acquisition costs |
7,070 |
|
1,535 |
|
Accounts payable, accrued expenses and other current liabilities |
(12,420) |
|
(35,624) |
|
Deferred revenue |
(2,819) |
|
(6,112) |
|
Other liabilities |
129 |
|
(4,022) |
|
Net cash used in operating activities |
(20,781) |
|
(12,015) |
|
INVESTING ACTIVITIES: |
|
|
|
|
Purchases of property and equipment, including capitalized software |
(9,784) |
|
(21,504) |
|
Purchases of intangible assets |
(1,431) |
|
(2,001) |
|
Net cash used in investing activities |
(11,215) |
|
(23,505) |
|
FINANCING ACTIVITIES: |
|
|
|
|
Proceeds from issuance of common stock in connection with the exercise of options and employee stock purchase plan |
471 |
|
270 |
|
Principal payments for financing leases |
(26) |
|
(381) |
|
Payment on settlement of warrants |
(1,297) |
|
— |
|
Payment in connection with troubled debt restructuring |
(45,000) |
|
— |
|
Proceeds from issuance of senior notes |
— |
|
50,000 |
|
Payment of debt issuance costs |
— |
|
(7,359) |
|
Payments on repurchase of 2024 convertible senior notes |
— |
|
(72,491) |
|
Payments on repurchase of 2026 convertible senior notes |
— |
|
(4,901) |
|
Net cash used in financing activities |
(45,852) |
|
(34,862) |
|
Effect of foreign exchange rate changes on cash and cash equivalents |
1,272 |
|
(439) |
|
Net decrease in cash and cash equivalents |
(76,576) |
|
(70,821) |
|
Cash and cash equivalents - beginning of year |
183,237 |
|
212,925 |
|
Cash and cash equivalents - end of period |
$ 106,661 |
|
$ 142,104 |
|
LivePerson, Inc. Reconciliation of Non-GAAP Financial Information to GAAP (In Thousands) Unaudited
|
|||||||
|
|
Three Months Ended |
|
Nine Months Ended |
||||
|
|
2025 |
|
2024 |
|
2025 |
|
2024 |
|
Reconciliation of Adjusted EBITDA: |
|
|
|
|
|
|
|
|
GAAP net income (loss) |
$ 8,711 |
|
$ (28,309) |
|
$ (21,132) |
|
$ (22,145) |
|
Add/(less): |
|
|
|
|
|
|
|
|
Interest expense |
8,113 |
|
5,698 |
|
23,457 |
|
8,450 |
|
Interest income |
(1,207) |
|
(1,551) |
|
(4,157) |
|
(4,798) |
|
Provision for income taxes |
394 |
|
509 |
|
433 |
|
2,129 |
|
Depreciation |
5,468 |
|
7,226 |
|
16,633 |
|
23,165 |
|
Amortization of purchased intangibles and finance leases |
166 |
|
3,686 |
|
577 |
|
11,585 |
|
Litigation, consulting and other employee costs |
1,646 |
|
5,253 |
|
5,478 |
|
14,947 |
|
Restructuring costs |
9,312 |
|
1,448 |
|
11,178 |
|
7,876 |
|
Stock-based compensation expense |
2,635 |
|
5,375 |
|
11,604 |
|
18,833 |
|
Change in fair value of warrants |
(2,933) |
|
7,790 |
|
(8,758) |
|
7,790 |
|
Gain on troubled debt restructuring |
(27,720) |
|
— |
|
(27,720) |
|
— |
|
Gain on debt extinguishment |
— |
|
— |
|
— |
|
(73,083) |
|
Impairment of goodwill |
— |
|
— |
|
— |
|
3,627 |
|
Impairment of intangibles and other assets |
— |
|
— |
|
— |
|
10,568 |
|
Leadership transition costs |
— |
|
122 |
|
— |
|
3,193 |
|
Working capital adjustment - Kasamba |
— |
|
— |
|
— |
|
1,776 |
|
IT transformation costs |
111 |
|
185 |
|
331 |
|
1,095 |
|
Acquisition and divestiture costs |
— |
|
— |
|
— |
|
920 |
|
Loss on divestiture |
— |
|
— |
|
— |
|
558 |
|
Other expense (income), net |
55 |
|
(175) |
|
(87) |
|
(544) |
|
Adjusted EBITDA |
$ 4,751 |
|
$ 7,257 |
|
$ 7,837 |
|
$ 15,942 |
|
|
|
|
|
|
|
|
|
|
Reconciliation of Adjusted Operating (Loss) Income: |
|
|
|
|
|
|
|
|
Income (loss) before provision for income taxes |
$ 9,105 |
|
$ (27,800) |
|
$ (20,699) |
|
$ (20,016) |
|
Add/(less): |
|
|
|
|
|
|
|
|
Interest expense |
8,113 |
|
5,698 |
|
23,457 |
|
8,450 |
|
Interest income |
(1,207) |
|
(1,551) |
|
(4,157) |
|
(4,798) |
|
Amortization of purchased intangibles and finance leases |
166 |
|
3,686 |
|
577 |
|
11,585 |
|
Litigation, consulting and other employee costs |
1,646 |
|
5,253 |
|
5,478 |
|
14,947 |
|
Restructuring costs |
9,312 |
|
1,448 |
|
11,178 |
|
7,876 |
|
Stock-based compensation expense |
2,635 |
|
5,375 |
|
11,604 |
|
18,833 |
|
Change in fair value of warrants |
(2,933) |
|
7,790 |
|
(8,758) |
|
7,790 |
|
Gain on troubled debt restructuring |
(27,720) |
|
— |
|
(27,720) |
|
— |
|
Gain on debt extinguishment |
— |
|
— |
|
— |
|
(73,083) |
|
Impairment of goodwill |
— |
|
— |
|
— |
|
3,627 |
|
Impairment of intangibles and other assets |
— |
|
— |
|
— |
|
10,568 |
|
Leadership transition costs |
— |
|
122 |
|
— |
|
3,193 |
|
Working capital adjustment - Kasamba |
— |
|
— |
|
— |
|
1,776 |
|
IT transformation costs |
111 |
|
185 |
|
331 |
|
1,095 |
|
Acquisition and divestiture costs |
— |
|
— |
|
— |
|
920 |
|
Loss on divestiture |
— |
|
— |
|
— |
|
558 |
|
Other expense (income), net |
55 |
|
(175) |
|
(87) |
|
(544) |
|
Adjusted operating (loss) income |
$ (717) |
|
$ 31 |
|
$ (8,796) |
|
$ (7,223) |
|
LivePerson, Inc. Reconciliation of Non-GAAP Financial Information to GAAP (In Thousands) Unaudited
|
|||||||
|
|
Three Months Ended |
|
Nine Months Ended |
||||
|
|
2025 |
|
2024 |
|
2025 |
|
2024 |
|
Calculation of Free Cash Flow: |
|
|
|
|
|
|
|
|
Net cash (used in) provided by operating activities |
$ (6,009) |
|
$ 4,817 |
|
$ (20,781) |
|
$ (12,015) |
|
Purchases of property and equipment, including capitalized software |
(2,889) |
|
(5,047) |
|
(9,784) |
|
(21,504) |
|
Total Free Cash Flow |
$ (8,898) |
|
$ (230) |
|
$ (30,565) |
|
$ (33,519) |
|
|
Three Months Ended |
|||||||||
|
|
September 30, |
|
June 30, |
|
March 31, |
|
December 31, |
|
September 30, |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
GAAP cost of revenue (1) |
$ 17,218 |
|
$ 18,038 |
|
$ 18,218 |
|
$ 16,526 |
|
$ 19,983 |
|
|
Stock based compensation |
(77) |
|
(203) |
|
(186) |
|
(198) |
|
(251) |
|
|
IT transformation costs |
(111) |
|
(110) |
|
(110) |
|
(110) |
|
(185) |
|
|
Non-GAAP cost of revenue |
$ 17,030 |
|
$ 17,725 |
|
$ 17,922 |
|
$ 16,218 |
|
$ 19,547 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
GAAP sales and marketing expenses (1) |
$ 18,235 |
|
$ 19,888 |
|
$ 23,485 |
|
$ 20,281 |
|
$ 22,093 |
|
|
Stock based compensation |
(507) |
|
(1,059) |
|
(1,378) |
|
(903) |
|
(2,182) |
|
|
Leadership transition costs |
— |
|
— |
|
— |
|
— |
|
(33) |
|
|
Non-GAAP sales and marketing expenses |
$ 17,728 |
|
$ 18,829 |
|
$ 22,107 |
|
$ 19,378 |
|
$ 19,878 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
GAAP general and administrative expenses (1) |
$ 10,966 |
|
$ 7,945 |
|
$ 16,784 |
|
$ 16,090 |
|
$ 17,662 |
|
|
Stock based compensation |
(1,283) |
|
(1,755) |
|
(1,773) |
|
(948) |
|
(1,725) |
|
|
Other litigation, consulting and employee costs |
(1,429) |
|
1,546 |
|
(5,169) |
|
(2,029) |
|
(5,253) |
|
|
Leadership transition costs |
— |
|
— |
|
— |
|
195 |
|
(41) |
|
|
Non-GAAP general and administrative expenses |
$ 8,254 |
|
$ 7,736 |
|
$ 9,842 |
|
$ 13,308 |
|
$ 10,643 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
GAAP product development expenses (1) |
$ 13,376 |
|
$ 13,843 |
|
$ 16,034 |
|
$ 17,292 |
|
$ 18,184 |
|
|
Stock based compensation |
(768) |
|
(1,243) |
|
(1,372) |
|
(1,107) |
|
(1,217) |
|
|
Other litigation, consulting and employee costs |
(217) |
|
(209) |
|
— |
|
— |
|
— |
|
|
Leadership transition costs |
— |
|
— |
|
— |
|
— |
|
(48) |
|
|
Non-GAAP product development expenses |
$ 12,391 |
|
$ 12,391 |
|
$ 14,662 |
|
$ 16,185 |
|
$ 16,919 |
|
|
|
|
(1) GAAP amounts have been adjusted to remove depreciation and amortization as those are now presented separately in the Condensed Consolidated Statements of Operations for each period. |
|
LivePerson, Inc. Condensed Consolidated Balance Sheets (In Thousands) Unaudited
|
|||
|
|
September 30,
|
|
December 31,
|
|
ASSETS |
|
|
|
|
CURRENT ASSETS: |
|
|
|
|
Cash and cash equivalents |
$ 106,661 |
|
$ 183,237 |
|
Accounts receivable, net |
19,245 |
|
28,737 |
|
Prepaid expenses and other current assets |
17,814 |
|
19,250 |
|
Total current assets |
143,720 |
|
231,224 |
|
Property and equipment, net |
93,474 |
|
100,557 |
|
Contract acquisition costs, net |
27,247 |
|
33,559 |
|
Intangible assets, net |
15,516 |
|
15,070 |
|
Goodwill, net |
226,516 |
|
222,554 |
|
Deferred tax assets, net |
4,492 |
|
4,411 |
|
Other assets |
484 |
|
403 |
|
Total assets |
$ 511,449 |
|
$ 607,778 |
|
|
|
|
|
|
LIABILITIES AND STOCKHOLDERS' EQUITY |
|
|
|
|
CURRENT LIABILITIES: |
|
|
|
|
Accounts payable |
$ 6,551 |
|
$ 15,378 |
|
Accrued expenses and other current liabilities |
59,664 |
|
66,582 |
|
Deferred revenue |
56,000 |
|
57,980 |
|
Total current liabilities |
122,215 |
|
139,940 |
|
Convertible senior notes |
382,411 |
|
527,070 |
|
Deferred tax liabilities |
3,782 |
|
3,542 |
|
Other liabilities |
4,427 |
|
4,542 |
|
Total liabilities |
512,835 |
|
675,094 |
|
Commitments and contingencies |
|
|
|
|
Preferred stock |
20,664 |
|
— |
|
Total stockholders' equity |
(22,050) |
|
(67,316) |
|
Total liabilities and stockholders' equity |
$ 511,449 |
|
$ 607,778 |
Investor Relations contact
ir-lp@liveperson.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/liveperson-announces-third-quarter-2025-financial-results-302610675.html
SOURCE LivePerson
FAQ
What were LivePerson (LPSN) third quarter 2025 revenues and YoY change?
Why did LivePerson (LPSN) report net income in Q3 2025?
What is LivePerson's (LPSN) Q4 2025 revenue and adjusted EBITDA guidance?
How much cash did LivePerson (LPSN) have at September 30, 2025?
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