LivePerson Launches Conversation Simulator to De-risk Generative AI and Accelerate AI Adoption
LivePerson (NASDAQ: LPSN) on November 6, 2025 launched Conversation Simulator, a vendor-agnostic testing and governance environment for conversational AI that lets brands test, train and analyze AI and human agents before customer exposure.
The platform uses synthetic customer personas to stress-test multi-turn conversations, detect hallucinations and policy risks, monitor LLM drift, and produce audit-ready evidence for compliance frameworks including the EU AI Act and NIST AI RMF. LivePerson says customers such as Telstra are actively using the product and reporting early results. The tool also automates role-play training to shorten agent onboarding from weeks to hours.
LivePerson (NASDAQ: LPSN) il 6 novembre 2025 ha lanciato Conversation Simulator, un ambiente di test e governance indipendente dal fornitore per l'IA conversazionale che consente ai marchi di testare, addestrare e analizzare agenti IA e umani prima dell'esposizione ai clienti.
La piattaforma utilizza personaggi sintetici di clienti per stress-testare conversazioni multi-turno, rilevare allucinazioni e rischi di policy, monitorare il drift del modello di linguaggio e fornire evidenze pronte per l'auditing per framework di conformità tra cui il EU AI Act e il NIST AI RMF. LivePerson afferma che clienti come Telstra stanno attivamente usando il prodotto e riportando primi risultati. Lo strumento automatizza anche l'addestramento tramite role-play per ridurre da settimane a ore il onboarding degli agenti.
LivePerson (NASDAQ: LPSN) el 6 de noviembre de 2025 lanzó Conversation Simulator, un entorno de pruebas y gobernanza independiente del proveedor para IA conversacional que permite a las marcas probar, entrenar y analizar a agentes de IA y humanos antes de la exposición al cliente.
La plataforma utiliza personajes sintéticos de clientes para someter a pruebas de estrés conversaciones de múltiples turnos, detectar alucinaciones y riesgos de políticas, monitorizar la deriva de los LLM y generar evidencia lista para auditoría para marcos de cumplimiento, incluido el EU AI Act y el NIST AI RMF. LivePerson dice que clientes como Telstra están usando activamente el producto y reportando resultados iniciales. La herramienta también automatiza el entrenamiento por juegos de rol para acortar la incorporación de agentes de semanas a horas.
LivePerson (NASDAQ: LPSN)은 2025년 11월 6일에 Conversation Simulator를 출시했습니다. 이는 공급업체에 독립적인 대화형 AI 테스트 및 거버넌스 환경으로, 브랜드가 고객 노출 전에 AI 및 인간 에이전트를 테스트, 교육 및 분석할 수 있도록 합니다.
이 플랫폼은 합성 고객 페르소나를 사용하여 다회차 대화를 스트레스 테스트하고, 망상 및 정책 위험을 감지하며, LLM 드리프트를 모니터링하고, EU AI Act 및 NIST AI RMF를 포함한 컴플라이언스 프레임워크에 대한 감사-ready 증거를 생성합니다. LivePerson에 따르면 Telstra와 같은 고객이 적극적으로 제품을 사용하고 초기 결과를 보고하고 있습니다. 이 도구는 또한 에이전트 온보딩을 주 몇 주에서 몇 시간으로 단축하기 위해 롤-플레이 트레이닝을 자동화합니다.
LivePerson (NASDAQ: LPSN) a lancé le Conversation Simulator le 6 novembre 2025, un environnement de test et de gouvernance indépendant du fournisseur pour l'IA conversationnelle qui permet aux marques de tester, former et analyser les agents IA et humains avant l'exposition au client.
La plateforme utilise des personas clients synthétiques pour tester des conversations multi-tours, détecter les hallucinations et les risques politiques, surveiller le décalage des LLM et produire des preuves auditables pour les cadres de conformité, y compris le EU AI Act et le NIST AI RMF. LivePerson affirme que des clients tels que Telstra utilisent activement le produit et rapportent des résultats préliminaires. L'outil automatise également la formation par jeu de rôle pour réduire l'intégration des agents de semaines à des heures.
LivePerson (NASDAQ: LPSN) hat am 6. November 2025 Conversation Simulator eingeführt, eine herstellerunabhängige Test- und Governance-Umgebung für konversationelle KI, die Marken ermöglicht, KI- und menschliche Agenten vor der Kundennahme zu testen, zu trainieren und zu analysieren.
Die Plattform verwendet synthetische Kunden-Personas, um Multi-Turn-Gespräche zu stress-testen, Halluzinationen und Politikrisiken zu erkennen, LLM-Drift zu überwachen und auditierbare Nachweise für Compliance-Rahmenwerke einschließlich des EU AI Act und des NIST AI RMF zu liefern. LivePerson sagt, dass Kunden wie Telstra das Produkt aktiv nutzen und erste Ergebnisse melden. Das Tool automatisiert auch Rollenspiel-Training, um das Onboarding von Agenten von Wochen auf Stunden zu verkürzen.
LivePerson (NASDAQ: LPSN) أطلق في 6 نوفمبر 2025 Conversation Simulator، وهو بيئة اختبار وحوكمة مستقلة عن البائع للذكاء الاصطناعي الحواري تتيح للعلامات اختبار وتدريب وتحليل وكلاء الذكاء الاصطناعي والبشر قبل تعرض العملاء.
تستخدم المنصة شخصيات عملاء تركيبية لاختبار إجهاد المحادثات متعددة الأطراف، واكتشاف الوهم والمخاطر السياسية، ومراقبة الانحراف في النموذج اللغوي، وإنتاج أدلة قابلة للتدقيق ضمن أطر الامتثال بما في ذلك EU AI Act وNIST AI RMF. وتقول LivePerson إن عملاء مثل Telstra يستخدمون المنتج بنشاط ويبلغون عن نتائج مبكرة. كما يقوم الأداة بأتمتة تدريب الألعاب الدور للحد من onboarding الوكلاء من أسابيع إلى ساعات.
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Insights
LivePerson's Conversation Simulator reduces GenAI deployment risk by enabling pre-launch testing, governance, and agent training.
LivePerson offers a vendor-agnostic testing environment that uses synthetic customer personas to validate conversational AI and human agents before live use. The product explicitly targets accuracy, compliance and risk, and cites customers such as Telstra, showing immediate enterprise interest since
Key dependencies and risks include the thoroughness of scenario coverage and the fidelity of synthetic personas to real customers; effectiveness depends on how well tests surface hallucinations, policy violations, and tone issues. The explicit mention of compliance frameworks like the EU AI Act and NIST AI RMF indicates a governance focus that may ease regulatory acceptance, subject to how audit evidence maps to those frameworks. Watch adoption metrics and proof points such as trial-to-production conversion, documented reductions in agent training time, and customer case studies over the next 3–12 months for tangible impact.
Brands are now able to test, train and analyze AI and human agents before real-world customer interactions
As global brands rush to integrate GenAI into customer experiences, many face mounting challenges that stem from GenAI's unpredictability. LivePerson's new platform, Conversation Simulator, directly addresses the issue.
"With Conversation Simulator, we're giving brands the ability to test, train and validate AI before it ever reaches a customer, making generative AI more predictable, measurable and ready for the enterprise," says John Sabino, CEO of LivePerson. "We're one of the only companies in the market that provides this assurance for both AI and human agents. Conversation Simulator is already resonating with our customers: Brands like Telstra,
Conversation Simulator is a vendor-agnostic solution that serves as the testing and governance tool for a brand's entire conversational ecosystem. It uses synthetic customers — AI-powered personas that mimic real customer behaviors — to surface risks, test performance, continuously monitor for LLM drift and ensure AI meets brand standards and compliance before launch.
Conversation Simulator will address two of the biggest challenges in customer-facing AI uses:
- Making GenAI More Predictable and Safe: Stress-test AI agents, bots and knowledge sources against realistic, multi-turn conversations to detect hallucinations, policy risks or brand tone issues before going live. This will help brands to verify their GenAI systems are more compliant and prevent errors before they impact customers.
- Training Human Agents More Efficiently: Automate "on-the-job" role-plays using real-world scenarios to onboard and upskill human agents faster in their live workspace or agent system, which can continuously assess and cut training time from weeks to hours.
Many enterprises stall their AI programs at pilot stage due to uncertainty about accuracy and compliance. LivePerson's platform replaces reactive monitoring with proactive assurance allowing organizations to:
- Validate GenAI models for correctness, safety and adherence to policy before launch.
- Accelerate AI onboarding and training by using synthetic data to model edge cases and high-risk scenarios.
- Continuously monitor AI and agent performance, ensuring compliance with evolving frameworks such as the EU AI Act and NIST AI RMF.
- Document audit-ready evidence of AI testing, performance and governance for internal and external stakeholders.
The bottom line: Conversation Simulator gives enterprises a way to test, tune, and analyze AI before it ever reaches a customer. It turns AI deployment from a leap of faith into a repeatable, proven process.
Learn more about Conversation Simulator and how to get started training AI and agents and creating predictable GenAI here.
About LivePerson
LivePerson (NASDAQ: LPSN) is a leader in predictable conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.
Forward-Looking Statements
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, those described in the "Risk Factors" sections of our Annual Report on Form 10-K for the year ended December 31, 2024, filed with the SEC on March 14, 2025 and our Quarterly Reports on Form 10-Q including for the quarter ended June 30, 2025, filed with the SEC on August 13, 2025. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Media Contact: Riah Lawry
pr@liveperson.com
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SOURCE LivePerson, Inc.
FAQ
What is LivePerson's Conversation Simulator announced on November 6, 2025 (LPSN)?
How does Conversation Simulator help LPSN customers with compliance like the EU AI Act?
Which customers are using LivePerson Conversation Simulator (LPSN) as of November 2025?
Can Conversation Simulator reduce agent training time for companies using LPSN?
Does Conversation Simulator work with third-party LLMs and bots for LPSN customers?
What specific risks does LivePerson's Conversation Simulator detect for LPSN users?
