LivePerson Announces Expanded Partnership with Google Cloud to Transform Enterprise AI Outcomes and Customer Experience
LivePerson (NASDAQ: LPSN) has announced a major expansion of its strategic partnership with Google Cloud to enhance its Connected Experience Platform with advanced AI capabilities. The collaboration integrates Google's cutting-edge AI technologies, including Gemini 2.5 and Vertex AI, directly into LivePerson's platform.
The partnership focuses on key components including intelligent conversational automation, real-time agent AI assistance, AI-powered customer journey optimization, and embedded model agnostic LLM gateway. LivePerson's platform will launch on Google Cloud Marketplace this quarter, featuring joint go-to-market strategies and co-selling programs.
LivePerson (NASDAQ: LPSN) ha annunciato un'importante espansione della sua partnership strategica con Google Cloud per potenziare la sua Connected Experience Platform con avanzate capacità di intelligenza artificiale. La collaborazione integra le tecnologie AI all'avanguardia di Google, tra cui Gemini 2.5 e Vertex AI, direttamente nella piattaforma di LivePerson.
La partnership si concentra su componenti chiave come l'automazione conversazionale intelligente, l'assistenza AI in tempo reale per gli agenti, l'ottimizzazione del percorso cliente basata sull'intelligenza artificiale e un gateway LLM agnostico ai modelli integrato. La piattaforma di LivePerson sarà lanciata su Google Cloud Marketplace nel corso di questo trimestre, con strategie congiunte di go-to-market e programmi di co-selling.
LivePerson (NASDAQ: LPSN) ha anunciado una importante expansión de su asociación estratégica con Google Cloud para mejorar su Connected Experience Platform con capacidades avanzadas de inteligencia artificial. La colaboración integra las tecnologías de IA de vanguardia de Google, incluyendo Gemini 2.5 y Vertex AI, directamente en la plataforma de LivePerson.
La asociación se centra en componentes clave como la automatización conversacional inteligente, la asistencia AI en tiempo real para agentes, la optimización del recorrido del cliente impulsada por IA y una puerta de enlace LLM agnóstica al modelo integrada. La plataforma de LivePerson se lanzará en Google Cloud Marketplace este trimestre, con estrategias conjuntas de salida al mercado y programas de co-venta.
LivePerson (NASDAQ: LPSN)은(는) 첨단 AI 기능을 갖춘 Connected Experience Platform을 강화하기 위해 Google Cloud와의 전략적 파트너십을 대대적으로 확장했다고 발표했습니다. 이번 협력은 Gemini 2.5와 Vertex AI를 포함한 구글의 최첨단 AI 기술을 LivePerson 플랫폼에 직접 통합합니다.
파트너십은 지능형 대화 자동화, 실시간 에이전트 AI 지원, AI 기반 고객 여정 최적화, 모델에 구애받지 않는 임베디드 LLM 게이트웨이 등 핵심 요소에 중점을 둡니다. LivePerson 플랫폼은 이번 분기 내에 Google Cloud Marketplace에서 출시되며, 공동 시장 진출 전략과 공동 판매 프로그램을 포함합니다.
LivePerson (NASDAQ : LPSN) a annoncé une expansion majeure de son partenariat stratégique avec Google Cloud afin d'améliorer sa Connected Experience Platform avec des capacités avancées d'IA. Cette collaboration intègre les technologies d'IA de pointe de Google, notamment Gemini 2.5 et Vertex AI, directement dans la plateforme de LivePerson.
Le partenariat se concentre sur des éléments clés tels que l'automatisation conversationnelle intelligente, l'assistance IA en temps réel pour les agents, l'optimisation du parcours client alimentée par l'IA, et une passerelle LLM intégrée et agnostique aux modèles. La plateforme de LivePerson sera lancée sur Google Cloud Marketplace ce trimestre, avec des stratégies conjointes de mise sur le marché et des programmes de co-vente.
LivePerson (NASDAQ: LPSN) hat eine bedeutende Erweiterung seiner strategischen Partnerschaft mit Google Cloud angekündigt, um seine Connected Experience Platform mit fortschrittlichen KI-Funktionen zu verbessern. Die Zusammenarbeit integriert die hochmodernen KI-Technologien von Google, darunter Gemini 2.5 und Vertex AI, direkt in die Plattform von LivePerson.
Der Fokus der Partnerschaft liegt auf wichtigen Komponenten wie intelligenter konversationaler Automatisierung, KI-gestützter Echtzeit-Agentenunterstützung, KI-basierter Optimierung der Kundenreise und einem eingebetteten, modellagnostischen LLM-Gateway. Die Plattform von LivePerson wird in diesem Quartal auf dem Google Cloud Marketplace starten und gemeinsame Go-to-Market-Strategien sowie Co-Selling-Programme umfassen.
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Insights
LivePerson's expanded Google Cloud partnership enhances its AI platform capabilities, potentially strengthening market position and creating new revenue opportunities.
LivePerson's expanded partnership with Google Cloud represents a significant strategic advancement for the company's AI capabilities and market positioning. By integrating Google's Gemini 2.5 and Vertex AI technologies directly into their Connected Experience Platform, LivePerson is substantially enhancing its conversational AI offerings with state-of-the-art large language models.
The partnership delivers several key technical innovations that strengthen LivePerson's competitive position. The introduction of Intelligent Conversational Automation leveraging Gemini 2.5 enables handling of more complex customer interactions, while the Model Agnostic LLM Gateway provides enterprises flexibility in choosing appropriate AI models for specific use cases. The AI Agent Blueprints feature reduces implementation barriers with a no-code approach, which could accelerate adoption among enterprise clients.
Beyond the technical integration, this partnership includes joint go-to-market strategies and co-selling programs, creating new distribution channels for LivePerson. The announcement that the platform will launch on Google Cloud Marketplace this quarter provides LivePerson access to Google's enterprise customer base and simplified procurement processes for potential clients.
For LivePerson, whose core business is conversational AI, this partnership with a top-tier AI provider substantially enhances their technological credibility while potentially reducing their R&D costs by leveraging Google's innovations. The emphasis on AI Guardrails and governance frameworks also addresses enterprise concerns about AI adoption risks, potentially removing sales obstacles for LivePerson's solution.
"Our expanded strategic partnership with Google Cloud marks an important moment for LivePerson and for the future of customer experience," said John Sabino, LivePerson CEO. "By deeply embedding Google's cutting-edge AI across our platform, we are empowering businesses to move beyond reactive support to truly intelligent, anticipatory, and human-like customer interactions at scale. This collaboration reinforces LivePerson's role as a leader in conversational AI and accelerates our mission to create a new era of highly efficient, personalized, and connected experiences worldwide."
Creating intelligent, human-like, and proactive personalized experiences at scale is even easier thanks to the expanded partnership. Enterprise customers can now integrate Google Cloud's cutting-edge AI, including advanced large language models and natural language understanding, directly into LivePerson's Connected Experience Platform.
"Embedding Google Cloud's AI capabilities directly within LivePerson's Connected Experience Platform will empower businesses to resolve customer inquiries faster and deliver personalized support," said Granville Valentine, Managing Director, AI GTM, Google Cloud. "Our collaboration will allow teams to solve complex issues with greater speed and precision, ultimately improving customer satisfaction and long-term loyalty."
The core of this collaboration, driven by the integration of market-leading AI capabilities, lies in empowering businesses to move from reactive support to anticipatory and personalized customer interactions across all digital channels. Key industry-shaping components include:
- Intelligent Conversational Automation: Leveraging Gemini 2.5, LivePerson will enable automation of more complex, nuanced, and multi-turn conversations, significantly enhancing self-service capabilities and freeing human agents for higher-value tasks.
- Real-time Agent AI Assistance: The partnership will empower contact center agents with immediate, AI-driven insights and suggested responses, ensuring consistent, efficient, and highly personalized service delivery.
- AI-Powered Customer Journey Optimization: By combining Gemini 2.5 with LivePerson's vast conversational data, brands will gain deeper insights into customer sentiment and context, allowing for dynamic and adaptive customer journeys that anticipate needs and guide seamless interactions.
- Embedded Model Agnostic LLM Gateway: By integrating the Vertex AI platform natively in LivePerson's environment, brands can seamlessly and securely connect to a vast and continually evolving landscape of leading LLMs to use the right AI for the right outcome.
- AI Agent Blueprints: The LivePerson Connected Experience Platform delivers an intuitive conversational experience for AI agent deployment to rapidly launch, test, and evaluate on-brand autonomous agents, no code required.
- AI Guardrails: LivePerson provides the enterprise-grade governance framework needed to accelerate AI adoption and value while ensuring trust, transparency and security.
- Marketplace: LivePerson's Connected Experience Platform will launch on Google Cloud Marketplace this quarter, marking a pivotal step in LivePerson's deepened technical integration with Google Cloud to leverage its infrastructure and AI services. This collaboration will also include joint go-to-market strategies, co-selling programs and integrated marketing campaigns to expand reach to enterprises looking to transform customer and employee experiences with AI.
By partnering with Google Cloud, LivePerson is uniquely positioned to redefine enterprise customer experiences, enhancing its platform with unparalleled AI sophistication and solidifying its leadership in conversational AI and digital transformation. This collaboration elevates the companies to a partnership with a joint global go-to-market and collaborative product innovation, ushering in a new era of highly efficient, personalized, and impactful customer interactions worldwide.
About LivePerson
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.
Forward-Looking Statements
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, our ability to execute on and deliver our current business, sales, go-to-market and product plans and goals, and the other factors described in the "Risk Factors" sections of our Annual Report on Form 10-K for the year ended December 31, 2024, filed with the SEC on March 14, 2025 and our Quarterly Report on Form 10-Q for the quarter ended March 31, 2025, filed with the SEC on May 8, 2025. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Media Contact: Riah Lawry
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SOURCE LivePerson, Inc.
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