LivePerson Announces Expanded Partnership with Google Cloud to Transform Enterprise AI Outcomes and Customer Experience

Rhea-AI Summary

LivePerson (NASDAQ: LPSN) has announced a major expansion of its strategic partnership with Google Cloud to enhance its Connected Experience Platform with advanced AI capabilities. The collaboration integrates Google's cutting-edge AI technologies, including Gemini 2.5 and Vertex AI, directly into LivePerson's platform.

The partnership focuses on key components including intelligent conversational automation, real-time agent AI assistance, AI-powered customer journey optimization, and embedded model agnostic LLM gateway. LivePerson's platform will launch on Google Cloud Marketplace this quarter, featuring joint go-to-market strategies and co-selling programs.

NEW YORK, Aug. 6, 2025 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced a significant expansion of its partnership with Google Cloud to integrate its advanced AI capabilities directly into the LivePerson Connected Experience Platform. Brands will benefit from enhanced self-service and personalization capabilities, deeper insights into customer sentiment, and access to the latest large language models.

Our expanded strategic partnership with Google Cloud marks an important moment for LivePerson.

"Our expanded strategic partnership with Google Cloud marks an important moment for LivePerson and for the future of customer experience," said John Sabino, LivePerson CEO. "By deeply embedding Google's cutting-edge AI across our platform, we are empowering businesses to move beyond reactive support to truly intelligent, anticipatory, and human-like customer interactions at scale. This collaboration reinforces LivePerson's role as a leader in conversational AI and accelerates our mission to create a new era of highly efficient, personalized, and connected experiences worldwide."

Creating intelligent, human-like, and proactive personalized experiences at scale is even easier thanks to the expanded partnership. Enterprise customers can now integrate Google Cloud's cutting-edge AI, including advanced large language models and natural language understanding, directly into LivePerson's Connected Experience Platform.

"Embedding Google Cloud's AI capabilities directly within LivePerson's Connected Experience Platform will empower businesses to resolve customer inquiries faster and deliver personalized support," said Granville Valentine, Managing Director, AI GTM, Google Cloud. "Our collaboration will allow teams to solve complex issues with greater speed and precision, ultimately improving customer satisfaction and long-term loyalty."

The core of this collaboration, driven by the integration of market-leading AI capabilities, lies in empowering businesses to move from reactive support to anticipatory and personalized customer interactions across all digital channels. Key industry-shaping components include:

• Intelligent Conversational Automation: Leveraging Gemini 2.5, LivePerson will enable automation of more complex, nuanced, and multi-turn conversations, significantly enhancing self-service capabilities and freeing human agents for higher-value tasks.
• Real-time Agent AI Assistance: The partnership will empower contact center agents with immediate, AI-driven insights and suggested responses, ensuring consistent, efficient, and highly personalized service delivery.
• AI-Powered Customer Journey Optimization: By combining Gemini 2.5 with LivePerson's vast conversational data, brands will gain deeper insights into customer sentiment and context, allowing for dynamic and adaptive customer journeys that anticipate needs and guide seamless interactions.
• Embedded Model Agnostic LLM Gateway: By integrating the Vertex AI platform natively in LivePerson's environment, brands can seamlessly and securely connect to a vast and continually evolving landscape of leading LLMs to use the right AI for the right outcome.
• AI Agent Blueprints: The LivePerson Connected Experience Platform delivers an intuitive conversational experience for AI agent deployment to rapidly launch, test, and evaluate on-brand autonomous agents, no code required.
• AI Guardrails: LivePerson provides the enterprise-grade governance framework needed to accelerate AI adoption and value while ensuring trust, transparency and security.
• Marketplace: LivePerson's Connected Experience Platform will launch on Google Cloud Marketplace this quarter, marking a pivotal step in LivePerson's deepened technical integration with Google Cloud to leverage its infrastructure and AI services. This collaboration will also include joint go-to-market strategies, co-selling programs and integrated marketing campaigns to expand reach to enterprises looking to transform customer and employee experiences with AI.

By partnering with Google Cloud, LivePerson is uniquely positioned to redefine enterprise customer experiences, enhancing its platform with unparalleled AI sophistication and solidifying its leadership in conversational AI and digital transformation. This collaboration elevates the companies to a partnership with a joint global go-to-market and collaborative product innovation, ushering in a new era of highly efficient, personalized, and impactful customer interactions worldwide.

About LivePerson

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.

Forward-Looking Statements
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, our ability to execute on and deliver our current business, sales, go-to-market and product plans and goals, and the other factors described in the "Risk Factors" sections of our Annual Report on Form 10-K for the year ended December 31, 2024, filed with the SEC on March 14, 2025 and our Quarterly Report on Form 10-Q for the quarter ended March 31, 2025, filed with the SEC on May 8, 2025. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

Media Contact: Riah Lawry

pr@liveperson.com 

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SOURCE LivePerson, Inc.

FAQ

What is the new partnership between LivePerson and Google Cloud?

LivePerson is expanding its partnership with Google Cloud to integrate advanced AI capabilities, including Gemini 2.5 and Vertex AI, directly into its Connected Experience Platform to enhance customer experience and conversational AI capabilities.

How will the LivePerson-Google Cloud partnership benefit businesses?

The partnership will enable businesses to automate complex conversations, provide real-time AI assistance to agents, optimize customer journeys, and access various LLMs through a secure gateway, ultimately delivering more personalized and efficient customer service.

When will LivePerson's platform be available on Google Cloud Marketplace?

LivePerson's Connected Experience Platform is scheduled to launch on Google Cloud Marketplace in Q3 2025.

What AI technologies are included in the LivePerson-Google Cloud partnership?

The partnership includes integration of Gemini 2.5, Vertex AI platform, AI Agent Blueprints, and AI Guardrails for enterprise-grade governance.

How does LivePerson's new AI integration improve customer service?

The integration enables more complex conversation automation, provides AI-driven insights to agents, offers deeper customer sentiment analysis, and allows for anticipatory and personalized customer interactions across all digital channels.