Welcome to our dedicated page for Liveperson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on Liveperson stock.
LivePerson Inc (NASDAQ: LPSN) is a software publisher in the information sector focused on enterprise conversational AI and digital transformation. The LPSN news feed on Stock Titan aggregates company announcements, earnings releases, product updates, capital structure developments, and governance changes drawn from LivePerson’s own disclosures and regulatory filings.
In recent communications, LivePerson has described itself as a leader in predictable and trusted conversational AI. News coverage frequently highlights its Conversational Cloud platform, which connects major brands with millions of consumers and powers nearly a billion interactions each month. Articles also follow new product launches such as Conversation Simulator, a testing and analysis environment that uses synthetic customers to de-risk generative AI deployments and train both AI and human agents.
Investors tracking LPSN can expect regular updates on quarterly financial results, including revenue composition between hosted services and professional services, trends in customer cancellations and downsells, and non-GAAP metrics like adjusted EBITDA. The company often pairs its results with guidance ranges and commentary from management on its financial foundation, refinancing efforts, and strategic priorities.
Another important stream of LivePerson news involves financing and balance sheet actions. In 2025, the company announced a multi-year deleveraging effort culminating in a strategic refinancing and a privately negotiated exchange of its 0% Convertible Senior Notes due 2026 for a mix of cash, new secured notes due 2029, common equity, and Series B preferred stock. News items also cover related corporate actions such as a 1-for-15 reverse stock split and changes to authorized share counts.
Governance and board composition are additional themes. Recent releases have detailed the appointments of directors Ryan Vardeman and Nathan “Tripp” Lane, who bring experience in finance, technology, and corporate strategy. For investors and analysts, following LPSN news provides insight into how LivePerson is evolving its AI platform, managing its capital structure, and responding to market and regulatory developments over time.
LivePerson (Nasdaq: LPSN) has announced new AI tools for contact centers, set to debut on October 23 at their Spark event. These innovations include:
1. Agent Workspace for Voice: Integrates existing voice providers into LivePerson's platform, creating a unified command center for customer conversations.
2. Generative AI Copilot: Offers LLM-powered suggestions, rewrites, summaries, and translations to improve agent efficiency and personalization.
3. Enhanced Analytics: Provides real-time performance tracking and ROI measurement for AI-powered and omnichannel conversations.
The virtual Spark event will feature demos, keynotes, and customer panels showcasing how brands like Signet Jewelers, BECU, Frost Bank, and Mr. Cooper Group leverage these tools for connected customer experiences.
LivePerson, Inc. (Nasdaq: LPSN) has issued a confirmatory notice regarding recent equity-based incentive awards granted under its 2018 Inducement Plan. This announcement is in compliance with Nasdaq Listing Rule 5635(c)(4). The company established the Inducement Plan to provide equity-based incentives to new hires during active hiring periods.
In September 2024, LivePerson granted restricted stock units (RSUs) to one employee for 305,603 shares of common stock. This grant replaces a previously reported May 2024 grant of 268,588 shares. The RSUs are set to vest after six months, contingent upon the grantee's continued employment. These awards were granted as inducements for the grantee to join the company.
LivePerson (Nasdaq: LPSN) has been named a Leader in G2's Fall 2024 Grid reports for Customer Self-Service, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat. These recognitions are based on user reviews and ratings on G2, the world's largest software marketplace. Products in the Leader quadrant are rated highest by G2 users and have high market presence scores.
LivePerson also achieved best-in-class rankings in categories such as Best Meets Requirements, Easiest to Use, Easiest Admin, Easiest to Do Business With, and Highest User Adoption. John Sabino, CEO of LivePerson, emphasized the significance of these recognitions as they are based on customer reviews and ratings, reflecting the trust built with leading brands.
LivePerson (Nasdaq: LPSN) has launched the LivePerson Community, a customer-driven platform designed to foster contact center transformation and growth. This new initiative aims to help brands maximize the value of LivePerson's customer conversations platform and transform their contact centers into digital-first hubs for customer experience.
The community offers various resources, including product documentation, use cases, industry benchmarks, and access to LivePerson's Conversational Growth Paths. Key features include self-service support, learning and growth opportunities, and co-innovation tools. The platform is expected to drive measurable business outcomes for LivePerson's customers by optimizing contact center transformations and accelerating ROI with new strategies.
LivePerson (Nasdaq: LPSN) has demonstrated significant ROI from AI initiatives for major brands worldwide. The company's Conversational Cloud® platform and AI solutions have helped enterprises across various sectors achieve measurable results, contrary to the current AI disillusionment trend. Notable success stories include:
- Frost Bank: Achieved 91% CSAT with 24/7 support using AI-powered agent efficiency tools.
- Zurich UK: Reduced insurance claims agreement time to 13 minutes on WhatsApp.
- Open Universities Australia: Tripled lead qualification rates with generative AI agents.
- Mouser Electronics: Attained 92% customer satisfaction score using AI-powered routing in 13 languages.
Other successes include a leading US health insurer's 222% YoY digital growth, SportPesa's 58% AI chatbot containment rate, and Najm's 60% contact center savings. These achievements have earned LivePerson multiple industry recognitions.
LivePerson (Nasdaq: LPSN), a leader in digital-first customer conversations, has appointed Richard Halkett as Senior Vice President, Americas Sales and Rich Steeves as Senior Vice President, Partnerships. These strategic hires aim to accelerate the company's go-to-market capabilities and partner ecosystem. Halkett, formerly CRO at SambaNova Systems, will oversee North America enterprise, mid-market, and Latin America sales teams. Steeves, previously VP at Equinix, will focus on accelerating LivePerson's partner-first motion and creating strategic alliances. Both executives bring extensive experience in scaling sales and partnerships in the tech industry, supporting LivePerson's strategy to expand its enterprise customer base, build a focused mid-market sales engine, and enhance its partner ecosystem.
LivePerson, Inc. (Nasdaq: LPSN) has issued a notice regarding recent equity-based incentive awards granted under its 2018 Inducement Plan. This plan is designed to provide equity incentives to new hires during active hiring periods. In August 2024, the company made grants in connection with recent employee hires, including:
- Two grants of restricted stock units (RSUs) totaling 66,000 shares of LivePerson's common stock
- RSUs vest 50% per year over two years
- Vesting is subject to the grantee's continued employment
- Awards were granted as inducements for new employees joining the company
This notice complies with Nasdaq Listing Rule 5635(c)(4), which requires disclosure of such inducement grants.
LivePerson (Nasdaq: LPSN), a leader in digital customer conversations, has been recognized in two Gartner® Hype Cycle™ reports for 2024: Digital Commerce and Banking Customer Experience. The company was named a Sample Vendor in both reports, which provide insights on technology maturity and adoption. This recognition follows LivePerson's inclusion in multiple Gartner reports over the past year, including the Hype Cycle for Customer Service and Support Technologies for three consecutive years.
Alex Kroman, Chief Product and Technology Officer at LivePerson, emphasized the company's role in helping large, complex brands transform their businesses using AI-powered customer conversations. The recognition underscores LivePerson's commitment to driving improved customer experiences and business outcomes across various industries, including digital commerce and banking.
Robert P. LoCascio, founder and former CEO of LivePerson (NASDAQ: LPSN), has nominated two independent candidates for election to the company's Board of Directors. The nominees, Walter Bachtiger and Michal Czwarno, bring expertise in artificial intelligence and B2B operations. LoCascio aims to address LivePerson's recent challenges, including an 80% stock value decline since August 2023 and a $100 million revenue loss due to customer churn.
LoCascio believes a refreshed Board with deep understanding of LivePerson's operations and AI market dynamics can help the company regain its market-leading position. The nominees are expected to bring relevant expertise to restore the company's historical strategy of innovation and provide a stockholder perspective to the Board.
LivePerson (Nasdaq: LPSN) and Sycurio have announced a partnership to integrate secure digital payments into customer conversations. This collaboration combines LivePerson's Conversational Cloud platform with Sycurio.Digital to offer seamless, secure payments across various digital channels like web messaging, SMS, and WhatsApp.
The integration aims to provide benefits such as improved compliance, streamlined payment processing, enhanced security, and measurable improvements in customer experiences. Sycurio.Digital offers flexible digital payment links, while LivePerson's platform has shown to boost customer satisfaction by up to 25% and reduce operating costs by 30% for its clients.