LivePerson recognized in the Gartner® Hype Cycle™ for Digital Commerce and Banking Customer Experience reports

Rhea-AI Summary

LivePerson (Nasdaq: LPSN), a leader in digital customer conversations, has been recognized in two Gartner® Hype Cycle™ reports for 2024: Digital Commerce and Banking Customer Experience. The company was named a Sample Vendor in both reports, which provide insights on technology maturity and adoption. This recognition follows LivePerson's inclusion in multiple Gartner reports over the past year, including the Hype Cycle for Customer Service and Support Technologies for three consecutive years.

Alex Kroman, Chief Product and Technology Officer at LivePerson, emphasized the company's role in helping large, complex brands transform their businesses using AI-powered customer conversations. The recognition underscores LivePerson's commitment to driving improved customer experiences and business outcomes across various industries, including digital commerce and banking.

Positive

• Recognized as a Sample Vendor in two Gartner Hype Cycle reports for 2024
• Named in multiple Gartner research reports over the past 12 months
• Included in the Hype Cycle for Customer Service and Support Technologies for three consecutive years

Negative

• None.

NEW YORK, Aug. 21, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced it has been named a Sample Vendor in both the Gartner® Hype Cycle™ for Digital Commerce, 2024¹ and the Gartner® Hype Cycle™ for Banking Customer Experience, 2024².

Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities.

Per the reports, "The Hype Cycle for Digital Commerce, 2024 aims to help digital commerce leaders stay ahead of trends to support their technology investment decisions," and "the Hype Cycle for Banking Customer Experience, 2024 is meant to help financial services leaders learn about the technologies and strategies necessary to bring contextual data to bear in customer journeys across all channels."

"From digital commerce on a massive scale to targeted use cases for highly-regulated industries like banking, LivePerson serves as a trusted partner for enterprises transforming their business around AI-powered customer conversations," said Alex Kroman, Chief Product and Technology Officer at LivePerson. "Our customers are among the world's largest, most complex brands, and we believe this recognition underscores our commitment to helping them drive better customer experiences and business outcomes."

In addition to the new Hype Cycles, LivePerson has been recognized in Gartner research and reports multiple times over the past 12 months, including being named:

• A Sample Vendor in the Gartner Hype Cycle™ for Customer Service and Support Technologies³ for three consecutive years
• A Representative Vendor in the Gartner Market Guide for Digital Customer Service and Support⁴ for two consecutive years
• A Representative Vendor in the 2023 Gartner Market Guide for Speech Analytics Platforms⁵

To learn more about LivePerson's solutions for enterprise conversations, visit liveperson.com, and download the Gartner Hype Cycles for Digital Commerce, 2024 and Banking Customer Experience, 2024 using your Gartner.com login.

¹ Gartner, Hype Cycle for Digital Commerce, 2024, By Sandy Shen, 8 July 2024.
² Gartner, Hype Cycle for Banking Customer Experience, 2024, By Jonathan Jackson, Uri Lerner, Jeff Casey, 10 July 2024.
³ Gartner, Hype Cycle for Customer Service and Support Technologies, 2023, By Drew Kraus, 25 July 2023.
⁴ Gartner, Market Guide for Digital Customer Service and Support, By David Norrie, Steve Blood, Bern Elliot, 18 September 2023.
⁵ Gartner, Market Guide for Speech Analytics Platforms, By Uma Challa, Brian Weber, Daniel O'Sullivan, 22 March 2023.

GARTNER and HYPE CYCLE are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of the Gartner Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

Media Contact:
Mike Tague
mtague@liveperson.com

 

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SOURCE LivePerson, Inc.

FAQ

What Gartner Hype Cycle reports has LivePerson (LPSN) been recognized in for 2024?

LivePerson has been recognized as a Sample Vendor in the Gartner Hype Cycle for Digital Commerce, 2024 and the Gartner Hype Cycle for Banking Customer Experience, 2024.

How many consecutive years has LivePerson (LPSN) been named in the Gartner Hype Cycle for Customer Service and Support Technologies?

LivePerson has been named a Sample Vendor in the Gartner Hype Cycle for Customer Service and Support Technologies for three consecutive years.

What is LivePerson's (LPSN) focus according to their Chief Product and Technology Officer?

According to Alex Kroman, LivePerson focuses on helping large, complex brands transform their businesses using AI-powered customer conversations to drive better customer experiences and business outcomes.