Liveperson Inc Stock Price, News & Analysis

LivePerson, Inc. (NASDAQ: LPSN) released its 2020 Consumer Preferences for Conversational Commerce report, revealing significant increases in consumer preferences for messaging with brands. 85% of consumers now prefer messaging over calling, an increase from 65% in 2019. Interest spans all age groups, with 82% of older consumers (65+) and 88% of those aged 35-44 expressing a desire for messaging options. The report highlights that brands adopting conversational AI can enhance customer service, marketing, and sales by improving consumer experiences.

FeedingNYC will deliver over 5,000 Thanksgiving dinners to families in shelters across New York City on November 24. This marks a 25% increase in meals from 2019 as demand rises due to the pandemic, with one in five children facing hunger. The initiative, started in 2001, has expanded significantly, now serving over 80,000 families overall. Main beneficiary is Win, supporting homeless families. Donations are encouraged, with $35 covering an entire dinner. The effort showcases community collaboration and commitment to supporting vulnerable populations during challenging times.

LivePerson (Nasdaq: LPSN) announced the hiring of Andrew Hamel as EVP of Operations and Emerging AI Businesses and Shani Higgins as SVP of Global Partnerships. Hamel will optimize daily operations and enhance customer journeys using AI, while Higgins will focus on developing strategic alliances. This leadership expansion aims to accelerate growth and adapt to the surge in consumer demand for digital engagement, spurred by COVID-19, which has increased conversation volume on their platform by nearly 50%.

LivePerson, Inc. (Nasdaq: LPSN), a leader in Conversational AI, announced its participation in upcoming investor conferences. The events include a fireside presentation at the Berenberg US Conference on November 12 at 9:00 AM ET, featuring CEO Rob LoCascio and CFO John Collins. Additionally, they will present at the Barclays Global Technology, Media and Telecommunications Conference on December 9, also at 9:00 AM ET, with CFO John Collins. Presentations will be accessible on the investor relations page of their website.

LivePerson (NASDAQ: LPSN) reported strong Q3 2020 results with total revenue of $94.8 million, a 26% increase year-over-year. Business operations revenue rose 27% to $86.9 million. The company secured 133 contracts, including 8 seven-figure deals, with significant growth in average revenue per customer, up nearly 30% to $425,000. Despite a net loss of $38.7 million, adjusted EBITDA was $15.1 million. LivePerson raised its full-year revenue guidance to $362.5-$364.5 million, projecting a 24%-25% growth rate.

LivePerson, Inc. (Nasdaq: LPSN) has announced the integration of Instagram messaging into its Conversational Cloud platform, allowing brands to engage with consumers more effectively. This feature supports direct responses to DMs, story tags, and comments while enhancing the efficiency of customer service and sales teams. With a reported 40% increase in messaging volume during the pandemic, the integration aims to meet growing consumer demand for conversational commerce. Available to select brands starting November 15, 2020, this initiative positions LivePerson as a significant player in digital customer interactions.

LivePerson, Inc. (Nasdaq: LPSN) will release its third quarter financial results on October 29, 2020, after market close. CEO Robert LoCascio and CFO John Collins will host a conference call at 5:00 p.m. Eastern Time the same day. Investors can access the live call and replay through the company’s investor relations website. LivePerson, a leader in conversational AI, boasts 18,000 customers, including major brands like HSBC and Home Depot. The company was also recognized in Fast Company's World's Most Innovative Companies list for 2020.

David's Bridal has launched on Google's Business Messages, powered by LivePerson (NASDAQ: LPSN), enabling customers to message directly from Google Search and Maps. This innovative feature allows for seamless communication with the AI-powered concierge bot, Zoey, who assists customers with inquiries, appointment scheduling, and more. This launch coincides with a surge in wedding planning, particularly for 'minimony' events. LivePerson reports a 700% increase in messaging sales for David's Bridal within two weeks. The initiative aims to enhance customer convenience and bridge online and in-store experiences.

LivePerson, Inc. (Nasdaq: LPSN) has launched the Performance Optimizer™, an innovative AI-powered tool designed to help brands measure and manage their conversational operations. This self-service dashboard enables users to assess critical KPIs, track performance against industry benchmarks, and generate executive reports with actionable insights. Noteworthy metrics include improvements in efficiency and customer satisfaction, evidenced by Hotwire's 30% increase in online agent interaction rates and a 12-point higher Net Promoter Score compared to phone interactions.