Liveperson Inc Stock Price, News & Analysis

LivePerson, Inc. (Nasdaq: LPSN) has announced the integration of Instagram messaging into its Conversational Cloud platform, allowing brands to engage with consumers more effectively. This feature supports direct responses to DMs, story tags, and comments while enhancing the efficiency of customer service and sales teams. With a reported 40% increase in messaging volume during the pandemic, the integration aims to meet growing consumer demand for conversational commerce. Available to select brands starting November 15, 2020, this initiative positions LivePerson as a significant player in digital customer interactions.

LivePerson, Inc. (Nasdaq: LPSN) will release its third quarter financial results on October 29, 2020, after market close. CEO Robert LoCascio and CFO John Collins will host a conference call at 5:00 p.m. Eastern Time the same day. Investors can access the live call and replay through the company’s investor relations website. LivePerson, a leader in conversational AI, boasts 18,000 customers, including major brands like HSBC and Home Depot. The company was also recognized in Fast Company's World's Most Innovative Companies list for 2020.

David's Bridal has launched on Google's Business Messages, powered by LivePerson (NASDAQ: LPSN), enabling customers to message directly from Google Search and Maps. This innovative feature allows for seamless communication with the AI-powered concierge bot, Zoey, who assists customers with inquiries, appointment scheduling, and more. This launch coincides with a surge in wedding planning, particularly for 'minimony' events. LivePerson reports a 700% increase in messaging sales for David's Bridal within two weeks. The initiative aims to enhance customer convenience and bridge online and in-store experiences.

LivePerson, Inc. (Nasdaq: LPSN) has launched the Performance Optimizer™, an innovative AI-powered tool designed to help brands measure and manage their conversational operations. This self-service dashboard enables users to assess critical KPIs, track performance against industry benchmarks, and generate executive reports with actionable insights. Noteworthy metrics include improvements in efficiency and customer satisfaction, evidenced by Hotwire's 30% increase in online agent interaction rates and a 12-point higher Net Promoter Score compared to phone interactions.

EqualAI has issued a challenge to global corporations to take The Pledge to Reduce Bias in AI. This pledge encourages organizations to implement actions that identify and mitigate unconscious biases embedded in AI systems. Current events, such as the COVID-19 pandemic and the BLM movement, highlight the importance of addressing these biases, which can have severe implications in various sectors including healthcare and employment. Companies like Pymetrics, Humana, LivePerson, Postmates, and Cognizant are among the first to commit to this pledge, aiming to enhance AI systems for equitable outcomes.

LivePerson, Inc. (Nasdaq: LPSN) announced its participation in upcoming virtual events. On August 11, they will present at Oppenheimer's 23rd Annual Technology, Internet & Communications Conference from 11:20 AM to 12:00 PM ET. Presenters include Daryl J. Carlough and Matthew Kempler. Then, on August 19, LivePerson will host a presentation at KeyBanc's Future of Technology Series at 12:00 PM ET, featuring John Collins and Matthew Kempler. Presentations can be accessed on the investor relations page at www.liveperson.com.

LivePerson, Inc. (LPSN) announced strong Q2 2020 results with total revenue of $91.6 million, up 29% year-over-year. Business operations revenue increased 30% to $84.0 million. The company signed 134 deals, including 7 seven-figure contracts. Adjusted EBITDA rose to $9.3 million, a significant improvement from a loss in Q2 2019. Despite a net loss of $18.6 million, the company raised its 2020 revenue guidance to $357.0 - $361.0 million. LivePerson reported an average revenue per enterprise customer growth of over 25%.

LivePerson, Inc. (LPSN) has unveiled its Conversational Cloud, an AI-driven platform enabling major brands to automate customer interactions across popular messaging channels such as SMS and WhatsApp. The Intent Manager within the platform can understand 50% of consumer intents, aiding brands like Chipotle to enhance customer service and sales. Notably, automation in messaging has doubled since late 2019, while fully automated conversations have tripled. LivePerson's solutions garnered recognition, with the company ranking as one of the top innovators in AI.