Liveperson Inc Stock Price, News & Analysis

LivePerson, Inc. (Nasdaq: LPSN) will release its fourth quarter financial results on February 25, 2021, after market close. CEO Robert LoCascio and CFO John Collins will discuss the results in a conference call at 5:00 p.m. Eastern Time. Interested participants can join via telephone or through the company's investor relations website. The call will be available for replay until March 11, 2021. Serving 18,000 customers, LivePerson continues to innovate in the conversational AI space, recognized on Fast Company's Most Innovative Companies list.

LivePerson (Nasdaq: LPSN) reported record-high conversation volumes during the 2020 holiday season, fueled by a shift toward conversational commerce due to COVID-19. Key highlights include a 200% year-over-year increase in peak conversation volume during Cyber Weekend and a 186% rise on Cyber Monday. The findings suggest a permanent consumer preference for messaging over traditional shopping, as brands like a major bank and a leading beauty brand saw significant increases in engagement. CEO Robert LoCascio emphasized the lasting connections created through conversational commerce.

LivePerson, Inc. (LPSN) announced the pricing of $450 million in 0% Convertible Senior Notes due 2026, targeting qualified institutional buyers. An additional $67.5 million may be purchased by initial buyers. The offering's net proceeds are expected to be around $439.6 million, with $40.1 million allocated to capped call transactions. The Notes will convert into shares of LivePerson stock at an initial price of $75.23, a 42.5% premium over the recent closing price. Closing is expected on December 4, 2020.

LivePerson plans to offer $450 million of Convertible Senior Notes due 2026 to qualified institutional buyers. The offering includes a $67.5 million option for initial purchasers to buy additional Notes. These senior, unsecured obligations will bear interest payable semi-annually. The proceeds will be used for capped call transactions and general corporate purposes, including potential acquisitions. The Notes will convert under certain conditions and may lead to dilution, although capped call transactions aim to mitigate this.

LivePerson, Inc. (NASDAQ: LPSN) released its 2020 Consumer Preferences for Conversational Commerce report, revealing significant increases in consumer preferences for messaging with brands. 85% of consumers now prefer messaging over calling, an increase from 65% in 2019. Interest spans all age groups, with 82% of older consumers (65+) and 88% of those aged 35-44 expressing a desire for messaging options. The report highlights that brands adopting conversational AI can enhance customer service, marketing, and sales by improving consumer experiences.

FeedingNYC will deliver over 5,000 Thanksgiving dinners to families in shelters across New York City on November 24. This marks a 25% increase in meals from 2019 as demand rises due to the pandemic, with one in five children facing hunger. The initiative, started in 2001, has expanded significantly, now serving over 80,000 families overall. Main beneficiary is Win, supporting homeless families. Donations are encouraged, with $35 covering an entire dinner. The effort showcases community collaboration and commitment to supporting vulnerable populations during challenging times.

LivePerson (Nasdaq: LPSN) announced the hiring of Andrew Hamel as EVP of Operations and Emerging AI Businesses and Shani Higgins as SVP of Global Partnerships. Hamel will optimize daily operations and enhance customer journeys using AI, while Higgins will focus on developing strategic alliances. This leadership expansion aims to accelerate growth and adapt to the surge in consumer demand for digital engagement, spurred by COVID-19, which has increased conversation volume on their platform by nearly 50%.