LivePerson Recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms
Rhea-AI Summary
LivePerson (NASDAQ: LPSN) has been recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms, marking the company's first evaluation in a Gartner Magic Quadrant. The company's Connected Experience Platform enables enterprises to manage AI-driven customer engagements across digital and voice channels.
LivePerson's platform powers nearly a billion conversational interactions monthly for over 1,000 enterprise brands across 100+ countries, focusing on customer service, support, and digital commerce. The company was previously named the #1 Most Innovative AI Company by Fast Company.
Positive
- First-time recognition in prestigious Gartner Magic Quadrant for Conversational AI Platforms
- Powers nearly 1 billion conversational interactions monthly
- Serves over 1,000 enterprise brands across 100+ countries
- Recognition as #1 Most Innovative AI Company by Fast Company
Negative
- Positioned only as a Niche Player rather than Leader or Challenger in the Magic Quadrant
LivePerson's Connected Experience Platform empowers enterprises to forge lasting customer relationships with seamless conversation orchestration
"In a rapidly evolving market, enterprise decision-makers rely on Gartner to help guide them toward trusted, innovative partners," said John Sabino, CEO of LivePerson. "I believe that being named in the Magic Quadrant reinforces that LivePerson is among the key players shaping this important category. This recognition strengthens our credibility and supports our long-term position as a strategic provider of enterprise conversational AI that drives meaningful business outcomes."
LivePerson's Connected Experience Platform enables brands to manage AI-driven engagements across digital and voice channels, with a strong focus in customer service and support, and digital commerce. With a responsible AI approach, LivePerson turns conversations into a growth engine for over 1,000 enterprise brands in over 100 countries.
At LivePerson, we see the Gartner Magic Quadrant for Conversational AI as a critical resource brands use to select conversational AI platforms that involve complex automation and multimodal interactions. To qualify for inclusion, providers needed to meet Gartner's list of critical criteria and demonstrate the ability to execute and completeness of vision.
To see why LivePerson was named a Niche Player and download the full 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms report here: https://www.liveperson.com/resources/reports/2025-gartner-magic-quadrant/
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital-first customer conversations. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
Forward-Looking Statements
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, our ability to execute on and deliver our current business, sales, go-to-market and product plans and goals, and the other factors described in the "Risk Factors" sections of our Annual Report on Form 10-K for the year ended December 31, 2024, filed with the SEC on March 14, 2025 and our Quarterly Reports on Form 10-Q including for the quarter ended June 30, 2025, filed with the SEC on August 13, 2025. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Gartner, Magic Quadrant for Conversational AI Platforms, Gabriele Rigon, Justin Tung, Bern Elliot, Arup Roy, Adrian Lee, Uma Challa, 13 August 2025.
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Media Contact:
Riah Lawry
pr@liveperson.com
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SOURCE LivePerson, Inc.
FAQ
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