LivePerson honored in Inc.'s 2024 Power Partner Awards for B2B excellence

Rhea-AI Summary

LivePerson has been named to Inc.'s 2024 Power Partners list for the third consecutive year, recognizing it as one of the world's top B2B companies in Customer Relationship Management. The award is based on customer ratings, reviews, and Inc.'s rigorous evaluation process. LivePerson (Nasdaq: LPSN) was honored for its proven ability to accelerate contact center transformation, enhance agent productivity, and deliver personalized customer experiences.

The selection process involved quantitative and qualitative feedback from customer brands, online sentiment analysis, and research by Inc. reporters. John Sabino, CEO of LivePerson, emphasized the company's success in translating AI and automation investments into measurable business results. Inc. editor-in-chief Mike Hofman highlighted the importance of customer testimonials and genuine commitment to mutually beneficial partnerships in the selection process.

Positive

• Named to Inc.'s Power Partners list for the third consecutive year
• Recognized for excellence in Customer Relationship Management
• Proven track record in accelerating contact center transformation
• Successful translation of AI and automation investments into measurable business results

Negative

• None.

Customer ratings and reviews have earned LivePerson a spot on Inc.'s list of the world's best B2B companies every year since its inception

NEW YORK, Oct. 22, 2024 /PRNewswire/ -- For the third year in a row, Inc., the leading media brand and playbook for entrepreneurs and business leaders, has named LivePerson to its list of the world's top B2B companies.

LivePerson (Nasdaq: LPSN), the enterprise leader in digital-first customer conversations, was named to the 2024 Power Partners list of the best companies for Customer Relationship Management for its proven track record of accelerating contact center transformation, supercharging agent productivity, and delivering more personalized customer experiences.

Inc.'s annual Power Partners list — which has honored LivePerson every year since its inception in 2022 — highlights companies that received top marks from their customers for providing the support needed to excel at their core missions.

The awards are based on a rigorous review process combining:

• Quantitative and qualitative feedback from customer brands
• Online sentiment analysis
• Research by Inc. reporters

"Brands are putting customer conversations at the forefront of their AI and automation investments, and LivePerson is one of the few companies successfully translating those investments into measurable, sustainable business results," said John Sabino, CEO of LivePerson. "We're proud to be named to Inc.'s Power Partner list for the third year in a row, and even more so to be honored based on the reviews of our incredible customers."

"As part of the vetting process, our team of editors, researchers and reporters gathered information on companies' products and services, assessed their reputation as captured in online comments and forums, and collected customer testimonials to ensure that the sales pitch matches the actual client experience," said Inc. editor in chief Mike Hofman. "In every case, we spoke to founders like you who were happy to attest to a vendor's genuine commitment to a mutually beneficial business partnership. We're happy to be the conduit for that positive word of mouth."

For more information about digital-first customer conversations, join LivePerson's virtual Spark launch event on October 23, 2024. The event will include demos of LivePerson's new capabilities for supercharging agent experiences and measuring the ROI of customer conversations, as well as customer panels on leveraging these new solutions in the contact center and beyond. Sessions will take place at 11 AM AEST, BST, and EST.

About Inc.
Inc. is the leading media brand and playbook for the entrepreneurs and business leaders shaping our future. Through its journalism, Inc. aims to inform, educate, and elevate the profile of our community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating our future. Inc.'s award-winning work achieves a monthly brand footprint of more than 40 million across a variety of channels, including events, digital, print, video, podcasts, newsletters, and social media. Its proprietary Inc. 5000 list, produced every year since its launch as the Inc. 100 in 1982, analyzes company data to rank the fastest-growing privately held businesses in the United States. The recognition that comes with inclusion on this and other prestigious Inc. lists, such as Female Founders and Power Partners, gives the founders of top businesses the opportunity to engage with an exclusive community of their peers, and credibility that helps them drive sales and recruit talent. For more information, visit www.inc.com.

About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital-first customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

Media Contact:
Mike Tague
mtague@liveperson.com

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SOURCE LivePerson

FAQ

What award did LivePerson (LPSN) receive in 2024?

LivePerson was named to Inc.'s 2024 Power Partners list, recognizing it as one of the world's top B2B companies in Customer Relationship Management.

How many times has LivePerson (LPSN) been included in Inc.'s Power Partners list?

LivePerson has been included in Inc.'s Power Partners list for three consecutive years, since the list's inception in 2022.

What criteria were used to select LivePerson (LPSN) for the Inc. Power Partners list?

The selection process included customer ratings and reviews, quantitative and qualitative feedback from customer brands, online sentiment analysis, and research by Inc. reporters.

When is LivePerson's (LPSN) virtual Spark launch event in 2024?

LivePerson's virtual Spark launch event is scheduled for October 23, 2024, with sessions at 11 AM AEST, BST, and EST.