Mercury Insurance Named as a Top Customer Service Provider in Financial Services for 2026 by USA TODAY

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Mercury Insurance (NYSE: MCY) was named to USA TODAY's America's Best Customer Service for Financial Services 2026 on Feb. 24, 2026. The ranking reviewed feedback from more than 57,000 U.S. customers and identified 500 top-performing companies after independent validation.

The recognition highlights Mercury's customer-service focus across claims, transparency, and responsiveness and is presented as validation of its community support and service philosophy.

Mercury joins nationally recognized financial services brands, such as American Express and Capital One in USA Today's ranking.

LOS ANGELES, Feb. 24, 2026 /PRNewswire/ -- Mercury Insurance (NYSE/NYSE Texas: MCY) has earned a spot on USA Today's inaugural list of America's Best Customer Service providers in Financial Services for 2026, recognizing companies that consistently deliver high-quality customer experiences across the financial services landscape.

Launched in 2026, the ranking is based on one of the most comprehensive customer service evaluations in the financial services industry. The research included:

• Feedback from more than 57,000 U.S. customers
• Large-scale nationwide consumer surveys
• Extensive review analysis and independent validation

Companies were evaluated across key service criteria, including solution orientation, professionalism, transparency, and reliability. The recognition reinforces Mercury's long-standing belief that customer service is not just about resolving issues — it's about showing up clearly, quickly, and compassionately when people need help.

"This USA TODAY honor is especially meaningful because it's driven by customer feedback," said Gabriel Tirador, CEO of Mercury Insurance. "This recognition reinforces Mercury's core values by affirming that doing the right thing for people, taking ownership of outcomes, continuously improving, and moving with speed and purpose translates directly into real-world service experiences customers trust and value."

Mercury's service philosophy is closely tied to its broader role in the communities it serves — from supporting families after severe weather events to helping drivers and homeowners better understand risk, preparation and protection.

"At its core, service experience is about trust," said Katie Gibbs, VP and Chief Experience Officer at Mercury Insurance. "We focus on creating experiences that are intuitive, responsive, and human. Whether someone is filing a claim, asking a question, or looking for guidance, our goal is to make those interactions feel supportive and straightforward."

The America's Best Customer Service for Financial Services 2026 recognition highlights 500 top-performing companies nationwide and is awarded following a rigorous review process conducted in partnership between Plant-A Insights Group and the USA TODAY editorial team.

For Mercury, the recognition serves as both validation and momentum — reinforcing the company's ongoing commitment to improving service experiences, strengthening community connections and earning customer trust every day.

About Mercury Insurance

Mercury Insurance (NYSE: MCY) is a multiple-line insurance carrier predominantly offering personal auto, homeowners, renters and commercial insurance through a network of independent agents in Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as auto insurance in Florida. Mercury writes other lines of insurance in various states, including commercial, business owners and business auto, landlord, home-sharing, ride-hailing and mechanical protection insurance.

Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing ultra-competitive rates with excellent customer service, through more than 4,200 employees and a network of more than 6,340 independent agents in 11 states. Mercury has earned an "A" rating from A.M. Best, as well as "Best Auto Insurance Company" designations from Forbes and Insure.com. For more information visit www.MercuryInsurance.com or follow the company on X, Instagram or Facebook.

Media interested in receiving updates from Mercury can learn more at the Mercury Newsroom.

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SOURCE Mercury Insurance Services, LLC

FAQ

Why was Mercury Insurance (MCY) included in USA TODAY's America's Best Customer Service for Financial Services 2026?

Mercury was recognized for strong customer-service metrics and positive consumer feedback. According to the company, the ranking used feedback from over 57,000 U.S. customers plus nationwide surveys and independent validation, assessing professionalism, transparency, reliability and solution orientation.

What does USA TODAY's recognition mean for Mercury Insurance shareholders (MCY)?

The award signals external validation of Mercury's customer experience efforts, which may support brand value and retention. According to the company, the recognition reflects improved service consistency and strengthens community trust that could indirectly benefit customer loyalty and long-term revenue stability.

How large was the evaluation that placed Mercury Insurance (MCY) on the 2026 list?

The evaluation surveyed a substantial sample of U.S. consumers and reviews. According to the company, research included feedback from more than 57,000 customers, large-scale nationwide surveys, extensive review analysis, and independent validation to identify the top 500 firms.

Which customer service criteria did USA TODAY use to rank Mercury Insurance (MCY)?

Rankings were based on specific service attributes such as solution orientation, professionalism, transparency, and reliability. According to the company, those criteria were central to the evaluation combining surveys, customer feedback, and independent review analysis.

Will Mercury Insurance (MCY) change its service strategy after the USA TODAY recognition?

Mercury plans to continue emphasizing customer-first service practices and community support. According to the company, the recognition provides momentum to keep improving service experiences, strengthen community connections, and maintain fast, compassionate customer support.