Nice Ltd Stock Price, News & Analysis

NICE (Nasdaq: NICE) is set to announce its first quarter 2021 results on May 13^th before the NASDAQ opens. Following the announcement, management will conduct a conference call at 8:30 AM Eastern to discuss the results, inviting participants to dial in 15 minutes prior. The call can also be accessed via a live webcast on NICE's website. NICE is recognized as a leading provider of enterprise software solutions, serving over 25,000 organizations worldwide, including more than 85 of the Fortune 100 companies.

NICE (Nasdaq: NICE) announced the upcoming Interactions Live, the largest virtual customer experience event, scheduled for May 25-26. This event will feature industry leaders, including keynote speeches from Tom Brady and James Corden, discussing strategies for enhancing customer experiences through AI and real-time data insights. The schedule includes over 60 sessions aimed at CX professionals, emphasizing the importance of digital fluency and customer-centric service. CEO Barak Eilam highlighted the need for businesses to adapt to evolving consumer expectations.

NICE Actimize, a NICE business, has partnered with Refinitiv to resell its SURVEIL-X Holistic Surveillance Suite in the Asia-Pacific region. This suite enhances risk coverage across various sectors, facilitating compliance risk detection, market abuse identification, and more. The Asia-Pacific market for financial surveillance solutions is projected to grow at 11.5% through 2026. With Refinitiv's established connections and data expertise, this partnership aims to better serve financial institutions, enabling enhanced customer support and automation in operations.

NICE (Nasdaq: NICE) has been named a Leader in Gartner's ‘Magic Quadrant for Workforce Engagement Management’ for the 13th consecutive year, achieving the highest position in 'Completeness of Vision' and furthest in 'Ability to Execute.' The report underscores NICE's robust cloud solutions that empower remote workforce capabilities, especially in light of increased digital interactions. The organization emphasizes its commitment to leveraging AI and automation to enhance customer and employee experiences in a rapidly evolving market.

NICE (Nasdaq: NICE) has been selected by Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) to implement its Real-Time Authentication (RTA) solution. This partnership aims to enhance call security, reduce fraud, and improve customer experiences at VPBank. The implementation will enable VPBank to authenticate up to 10,000 customers daily, decrease average handle times by 20-30 seconds, and improve overall contact center efficiency.

NICE (Nasdaq: NICE) has launched CXone Expert, an AI-powered knowledge management solution, following its acquisition of MindTouch Inc. This software enhances customer self-service by delivering personalized content and crucial insights during the customer journey. Despite 80% of consumers preferring self-service options, only 61% find these services effective, highlighting a market gap that CXone Expert aims to fill. The platform integrates advanced analytics and self-service options to create a seamless omnichannel experience, helping organizations modernize and remain competitive in a digital landscape.

NICE (Nasdaq: NICE) has been recognized as the market share leader in Workforce Management for the 12th consecutive year, achieving a 32.1% market share, up 2.2 percentage points from last year. In a recent survey, NICE received a perfect customer satisfaction score of 4.92, excelling in AI and machine learning support. Moreover, it achieved the highest ratings across nine vendor satisfaction categories, affirming its leadership in WFM solutions.

NICE Actimize, part of NICE (Nasdaq: NICE), has been recognized as a Technology Leader in the 2021 Anti-Money Laundering (AML) Solution report by Quadrant Knowledge Solutions. The report highlighted NICE Actimize's superior technology capabilities and comprehensive AML solutions that effectively address various use cases. Analysts noted its integration of AI, machine learning, and automation, enhancing regulatory compliance and risk management. Quadrant Knowledge's acknowledgment positions NICE Actimize as a leading performer in the global AML market, especially amidst increasing fraud and money laundering activities.

NICE has partnered with iQor to implement its NICE Workforce Management (WFM) cloud suite, enhancing customer experience across iQor's global services. The AI-driven platform enables efficient scheduling and improves employee engagement. iQor will utilize features like AI forecasting and automated reforecasting to address workforce management needs effectively. This collaboration aims to optimize staffing, enhancing customer satisfaction and adapting to market changes.