Nice Ltd Stock Price, News & Analysis

NICE (Nasdaq: NICE) announced significant growth in international sales of its CXone cloud contact center platform, tripling sales over the past year and gaining a record number of new international customers. The company is doubling its local sales and services resources across EMEA, APAC, and South America due to increased demand. NICE is also expanding its global security certifications and launching new cloud instances globally. Recent partnerships and new customers span various sectors, including healthcare and telecommunications, underpinning its growth strategy.

NICE Actimize has launched SURVEIL-X Suitability for Wealth and Insurance, an AI-powered solution aimed at enhancing compliance for financial services organizations amid increasing regulatory scrutiny. The platform integrates communications surveillance with sales practices, addressing regulations like FINRA Rules 2111 and SEC’s Regulation Best Interest. By automating monitoring, it helps firms minimize risks and costs related to compliance breaches. The solution is already in use by several leading global financial institutions.

NICE Actimize, a NICE business, has won the 2021 'Wealth Management Innovation' award for its SURVEIL-X Suitability for Wealth Management solution, marking the third consecutive year of recognition from FinTech Breakthrough. The solution helps firms comply with global regulations like Reg BI, automating processes to lower costs. As regulatory bodies enforce compliance rigorously, NICE Actimize's advancements in conduct risk and sales practice suitability are timely. The solution addresses key regulations ensuring firms act in their clients' best interests.

NICE has reported significant operational improvements for Shaw Industries Group, Inc. through its Sales Performance Management (SPM) solution. Key benefits include enhanced payment accuracy, improved operational efficiency, and higher customer satisfaction. The system allows for rapid processing of transactions, with a reduction in retailer rebate plans from 1,000 to 10, alongside increased independence for rebate analysts. The implementation has also streamlined compliance with auditing standards.

NICE has enhanced its attended automation solution, NEVA, utilizing NICE Enlighten AI to provide real-time behavioral and conversational insights. This innovation aims to improve customer interactions by offering guidance to agents and enhancing service effectiveness, leading to better first-call resolutions and employee engagement. Barry Cooper, President of NICE Enterprise Group, emphasizes the importance of optimizing customer service in today's digital environment.

NICE (Nasdaq: NICE) has confirmed that BT will implement its Nexidia Analytics and Engage solutions. This partnership aims to enhance customer and employee experiences while improving operational efficiencies. BT has standardized on NICE for customer service across its operations, leveraging their advanced analytics for better insights and service quality, crucial in today’s competitive landscape.