Experian Partners With ServiceNow to Scale Trusted Decisioning to Agentic AI

Key Terms

agentic ai technical

Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.

autonomous ai agents technical

Autonomous AI agents are software programs powered by artificial intelligence that can carry out tasks, make decisions, and learn from results with little or no human supervision—think of them as a robotic employee or a self-driving car for digital work. They matter to investors because they can lower operating costs, speed up decision-making, and create new revenue opportunities, while also introducing risks around errors, oversight, and regulation that can affect a company’s performance and valuation.

third-party risk management technical

Third-party risk management is the process a company uses to identify, assess, monitor and reduce risks that come from outside vendors, suppliers, contractors or partners who provide goods, services or handle sensitive data. Investors care because weaknesses in these external relationships can cause outages, regulatory fines, extra costs or reputational damage that directly affect revenue and share value — like hiring a contractor for a home project and needing to ensure they won’t cause costly problems or delays.

model risk management financial

Model risk management is the set of practices firms use to check, test and control the mathematical or statistical models that inform pricing, risk measures and key decisions. Like routinely inspecting and calibrating a car’s brakes and dashboard instruments, it makes sure models are accurate, up-to-date and used correctly; investors care because faulty models can lead to mispriced assets, hidden risks or sudden losses that harm a company's financial stability and share value.

New global long‑term partnership embeds Experian’s Ascend capabilities directly into ServiceNow workflows, transforming client operations

LONDON--(BUSINESS WIRE)-- Experian, the global data and technology company, and ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today unveil a new global multi-year partnership which harnesses the power of autonomous AI agents across platforms, helping businesses make faster and smarter decisions at scale.

Through this partnership, autonomous AI agents can gain the ability to act faster, and more consistently, starting with employee onboarding, third-party risk management and model life cycle governance use cases.

A major challenge for global organisations adopting agentic AI is achieving scale, with deployments often constrained by a lack of trusted data. In fact, industry research shows that data limitations are the primary barrier for eight in ten organisations. By connecting trusted intelligence directly into enterprise workflows, this partnership enables agentic AI to scale well beyond pilot deployments.

With the Experian Ascend Platform natively connected to the ServiceNow AI Platform, AI agents can seamlessly access Experian’s trusted insights and decisioning capabilities directly within existing workflows, giving clients the unique opportunity to automate intelligence at scale.

Keith Little, President - Experian Software Solutions, said:
“We see agentic AI as a fundamental change in how intelligent services are delivered, and this partnership brings together complementary strengths and a shared vision for building them the right way.

“By connecting our intelligence and decisioning capabilities in Ascend directly into ServiceNow’s workflow, businesses can operate with confidence at scale, while extending the impact of our capabilities into new industries and enterprise workflows. This partnership cements Experian’s position as a global leader in AI innovation, giving organisations the foundations to deploy agentic services with confidence.”

Cathy Mauzaize, President, EMEA at ServiceNow, said:
“Businesses are ready to move beyond experimentation, and this partnership gives them exactly what they need to scale. By bringing together ServiceNow's AI Platform, with Experian's world-leading decisioning and analytics platform, we're enabling deeper insights and delivering AI that can make smarter decisions and act faster in a secure environment that delivers real outcomes.”

The partnership will support a wide range of use cases for companies in highly regulated environments, starting with third-party risk management - including fraud and identity verification for businesses, employee onboarding and model risk management.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in talented people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 25,200 people across 33 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20260514789534/en/

Media contact:
Vicki Cook, Head of Corporate and B2B PR, Experian UK&I
Tel: +44 7977 798 173 / Email: vicki.cook@experian.com

For ServiceNow: press@servicenow.com

Source: Experian