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ServiceNow, Inc. develops SaaS workflow automation and AI platform software for enterprise operations. News about NOW commonly covers the ServiceNow AI Platform, AI Control Tower, Build Agent, ServiceNow Studio, Context Engine, Workflow Data Fabric, and workflow products used across IT, security operations, customer service, human resources, procurement, supply chain, and application development.
Company updates also center on enterprise AI governance, agentic workflows, data integration, and partner integrations with cloud, consulting, technology, logistics, and device-management providers. Recurring items include product launches, marketplace activity, customer and partner programs, acquisition-related technology additions, financial results, credit facilities, share repurchases, and governance changes.
ServiceNow expands its strategic relationship with Equinix to streamline digital infrastructure operations. The collaboration aims to provide end-to-end visibility and intelligent insights across the enterprise IT stack, enhancing data center management and application performance. The new offerings are set to revolutionize IT operations and planning, empowering organizations to optimize their infrastructure efficiently.
ServiceNow and Microsoft announced an expanded strategic alliance at Knowledge 2024, integrating generative AI assistants Now Assist and Microsoft Copilot to enhance employee productivity. This collaboration aims to create a seamless enterprise experience, allowing employees to easily execute common tasks and access help from the most relevant AI assistant. The integration will be generally available in Fall 2024.
ServiceNow and IBM have collaborated to accelerate the impact of generative AI across the enterprise. The integration combines the Now Platform with IBM watsonx to boost productivity for customers and partners. ServiceNow will incorporate watsonx.ai and IBM Granite large language models into its Now Assist GenAI experience, allowing customers to connect their workflows to models trained within watsonx.ai.
ServiceNow, in collaboration with NVIDIA, showcased AI avatars using generative AI technology to enhance customer and employee experiences at Knowledge 24. The demo highlighted the potential for visual interactions in Virtual Agent experiences, expanding communication options. The partnership aims to advance workflow engagements and boost productivity across various industries. The avatars, powered by NVIDIA ACE, leverage speech, LLM, and animation technologies to provide personalized interactions in HR, finance, IT, retail, travel, and more. ServiceNow is dedicated to making AI friendly and engaging through Now Assist, transforming how people work and interact across the enterprise.
ServiceNow announced new automation solutions to transform the employee experience and simplify work across the enterprise. The Digital End-User Experience improves productivity and satisfaction. Contracts Management Pro, Security Operations, and Field Service Management enhancements drive collaboration. Project RaptorDB offers speed and flexibility in the AI-driven landscape.
Infosys and ServiceNow announced a strengthened collaboration to transform customer experiences with generative AI-powered solutions at ServiceNow's Knowledge 2024 event. The partnership aims to enhance productivity, efficiency, and user experience by combining ServiceNow's Now Assist generative AI capabilities with Infosys Cobalt cloud offerings. Infosys will double its training investment by certifying more than 3,500 employees with ServiceNow GenAI skills. The collaboration will focus on developing industry applications, offering chatbots, and addressing critical business process challenges across various sectors.
ServiceNow announced new generative AI (GenAI) capabilities to enhance productivity and innovation across enterprises at Knowledge 2024. The introduction of BYO GenAI model, Now Assist for Strategic Portfolio Management, and features like playbook generation and app generation empower developers and enhance agent productivity. The company aims to accelerate strategic decision-making, boost app development and automation, and improve knowledge sharing for agents and specialists. ServiceNow is also expanding its GenAI strategy to include multimodal models for customer choice and flexibility.
ServiceNow, the AI platform for business transformation, unveiled new generative AI capabilities in Now Assist, automation solutions, and expanded partnerships at Knowledge 2024 conference. The company reported strong financial performance, aiming for revenue growth to $11 billion by 2024 and $15 billion by 2026. ServiceNow is enhancing AI-driven transformation for enterprises with innovative solutions and strategic collaborations.
ServiceNow announced new purpose-built solutions for the manufacturing industry at Knowledge 2024, delivering faster, more efficient operations and better employee experiences. Manufacturing Commercial Operations (MCO) incorporates generative AI to streamline sales, service, and support processes, while Employee Center (EC) Pro Kiosk offers intelligent self-service for deskless workers. These solutions address challenges like supply chain disruption, long order fulfillment times, and labor shortages, aiming to transform end-to-end operations for manufacturers.
ServiceNow and Fujitsu have announced a strategic commitment to launch innovative cross-industry solutions to maximize customer value globally. The partnership will focus on digital transformation, customer success, and expanding the use of the Now Platform. They aim to streamline enterprise systems and complex business processes through automation, starting with solutions for the manufacturing sector. A new Fujitsu-ServiceNow Innovation Center in Japan will drive collaboration and development of cloud-based offerings for operational efficiency and data-driven management.