Servicenow Inc Stock Price, News & Analysis

ServiceNow (NYSE: NOW) has appointed Eamon McErlean as vice president and global head of accessibility to advance product accessibility design. This strategic move includes the establishment of the Center of Excellence for Accessibility, aimed at creating inclusive experiences for employees and customers. With over 61 million Americans living with disabilities, the initiative focuses on ensuring that all products are accessible. McErlean previously led digital accessibility at Nike and will report to Jon Sigler, senior vice president of the Platform business unit.

ServiceNow (NYSE: NOW) has launched ServiceNow Impact, a solution aimed at enhancing digital transformation returns for enterprises. The offering combines AI-driven recommendations, expert support, and personalized tools to address the value gap in digital initiatives. Despite over three trillion dollars invested in digital transformations, less than half of organizations report expected outcomes. ServiceNow Impact aims to help businesses optimize their investments through tailored guidance, training, and real-time tracking, available globally now.

ServiceNow (NYSE: NOW) will announce its Q4 2021 and full-year financial results on January 26, 2022, after market close. A conference call and live webcast will follow at 2 p.m. PT. Investors can dial in or access the webcast for detailed insights into the company’s performance. Audio replays will be available for 30 days. ServiceNow aims to enhance workplace productivity with its digital workflows, driving better experiences for employees.

ServiceNow (NYSE: NOW) has secured a five-year contract with the IRS to implement its low code development platform, aiming to consolidate 12 legacy systems into a single platform. This contract represents the IRS’ largest digital transformation initiative in 50 years, enhancing the efficiency of tax administration operations. With the integration of ServiceNow’s solutions, the IRS seeks to improve workflow management, incident assessment documentation, and employee onboarding, crucial for handling millions of taxpayer calls during peak tax seasons.

ServiceNow (NYSE: NOW) has been recognized as a Leader in the Forrester Wave™: Digital Process Automation, Q4 2021, achieving top scores in vision and strategy. This accolade highlights its Creator Workflows platform, designed to enhance innovation through low-code automation. The platform integrates robotic process automation (RPA) to optimize mission-critical processes, thereby increasing efficiency and user experience. Additionally, ServiceNow's partnership with Celonis aims to further boost process optimization, supporting customers in their digital transformation journeys.

ServiceNow (NYSE: NOW) and Qualtrics (NASDAQ: XM) have launched integrated capabilities to enhance customer service experiences. By merging ServiceNow's digital workflows with Qualtrics' experience management tools, organizations can utilize real-time customer and employee data to optimize service delivery. This collaboration aims to reduce operational costs while improving customer loyalty and retention. Research indicates that 80% of consumers have switched brands due to poor service, highlighting the need for these innovations.

The Detroit Center for Innovation (DCI) is set to be established in The District Detroit, enhancing economic growth and job creation. The project includes a $250 million research center operated by the University of Michigan, alongside a technology incubator and nearly 300 housing units. DCI, funded by a $100 million donation from Stephen Ross, aims to ignite development and retain local talent, with ServiceNow as its anchor tenant. Groundbreaking is expected in 2023, reinforcing Detroit's role as an innovation hub.

ServiceNow (NYSE: NOW) has been recognized as a Leader in the Forrester Wave™: Enterprise Service Management (ESM), Q4 2021. The company emphasizes its distinctive offering of a single platform and data model for ESM. This recognition reflects ServiceNow's commitment to enhancing automation and employee services across multiple sectors, including IT and HR. The ESM solutions improve productivity and operational efficiency, facilitating a seamless request experience and enabling low-code workflow development.

ThoughtSpot has launched ThoughtSpot Data Workspace, enhancing analytics for data professionals through streamlined data management and live analytics. The introduction of SpotApps allows for quick deployment of tailored analytics applications across platforms like Salesforce (CRM), ServiceNow (NOW), and Snowflake (SNOW). The company also secured $100M in funding, raising its valuation to $4.2B. This innovation aims to boost productivity and accelerate analytics project timelines, leveraging the evolving data landscape.