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ServiceNow, Inc. develops SaaS workflow automation and AI platform software for enterprise operations. News about NOW commonly covers the ServiceNow AI Platform, AI Control Tower, Build Agent, ServiceNow Studio, Context Engine, Workflow Data Fabric, and workflow products used across IT, security operations, customer service, human resources, procurement, supply chain, and application development.
Company updates also center on enterprise AI governance, agentic workflows, data integration, and partner integrations with cloud, consulting, technology, logistics, and device-management providers. Recurring items include product launches, marketplace activity, customer and partner programs, acquisition-related technology additions, financial results, credit facilities, share repurchases, and governance changes.
ServiceNow (NYSE: NOW) reported impressive financial results for Q2 2021, with subscription revenues reaching $1,330 million, a 31% increase year-over-year. Current remaining performance obligations (cRPO) stood at $4.7 billion, up 34%. The company added 25% more customers with annual contracts exceeding $1 million. Despite a minor dip in gross profit margins, the company anticipates strong future growth, projecting full-year subscription revenues between $5,530 and $5,540 million, indicating a 29% annual growth rate.
ServiceNow (NYSE: NOW) has announced significant updates to its Workplace Service Delivery solution, designed for hybrid work environments. The enhancements include a user-friendly reservation feature for workspaces, improved space utilization capabilities for facilities teams, and new mapping tools for easier navigation within offices. These updates aim to optimize real estate costs, improve employee experiences, and streamline workspace management. The enhancements are expected to be available in Q3 2021, with ongoing efforts to support businesses transitioning back to office work.
ServiceNow (NYSE: NOW) has been recognized as a leader in the Omdia Universe report for AIOps solutions, scoring a top position for its ITOM Predictive AIOps solution with a 96% rating for solution breadth. The report highlights ServiceNow's acquisition of Loom Systems, which strengthens its holistic AIOps capabilities. Omdia praises the company's business-focused approach to IT management, leveraging integrated ITSM and ITOM solutions on a single platform to enhance performance monitoring. This recognition emphasizes ServiceNow's ongoing commitment to improving customer IT operations and business resilience.
ServiceNow (NYSE: NOW) is set to release its financial results for the second quarter ending June 30, 2021, post-market on July 28, 2021. A conference call will follow at 2 p.m. Pacific Time, where key financial details will be discussed. Interested parties can join the call by dialing the provided numbers or accessing the live webcast. An audio replay will be available two hours post-call for 30 days. ServiceNow aims to enhance workplace productivity through its cloud-based solutions.
ServiceNow (NYSE:NOW) has appointed Jacqui Canney as the new Chief People Officer, overseeing talent strategy for its global workforce of over 14,000 employees. Canney joins from WPP, where she managed talent for more than 100,000 employees. CEO Bill McDermott emphasized the importance of talent in driving ServiceNow's success and building a diverse culture. Canney's leadership aims to enhance employee experiences and engagement, crucial for the company’s growth as a digital workflow leader. ServiceNow has been recognized as one of Fortune's '100 Best Companies to Work For' in 2021.
ServiceNow (NYSE: NOW) has been recognized as a Leader in the 2021 Gartner Magic Quadrant for CRM Customer Engagement Centers for the second consecutive year. The company saw a remarkable 75.6% growth in market share for Customer Service and Support in 2020. ServiceNow’s Customer Service Management (CSM) is projected to become a $1B annual contract value business, with an existing run rate exceeding $400 million. Over 1,500 customers, including AT&T and Lloyds Bank, utilize its CSM products, which focus on enhancing the customer experience through digital workflows.
ServiceNow (NYSE: NOW) has announced participation in two upcoming investor conferences. Chirantan 'CJ' Desai, Chief Product and Engineering Officer, will present at the J.P. Morgan 49th Annual Global Technology, Media and Communications Conference on May 24 at 11:00 a.m. PT. Gina Mastantuono, Chief Financial Officer, will present at the BofA Securities 2021 Global Technology Conference on June 10 at 12:15 p.m. PT. Live webcasts will be accessible on ServiceNow's investor relations website and archived for 30 days.
ServiceNow (NYSE: NOW) has announced new strategic integrations focused on Security Operations with Microsoft during Knowledge 2021. These integrations include Microsoft Azure Sentinel, Threat & Vulnerability Management, Teams, and SharePoint, aimed at enhancing security operations efficiency. As cyberattacks rise, the Now Platform seeks to provide a unified architecture to improve incident response and management. Customers can save millions through automated solutions, exemplified by a healthcare organization achieving $2.4 million in benefits over three years using these services.
ServiceNow (NYSE: NOW) has been recognized as a Leader in the Forrester Wave™ for Low Code Development Platforms for Professional Developers, Q2 2021, attributed to its investment in low-code innovation. The platform aids in reducing integration complexity and enhances app delivery capabilities. Notably, its App Engine Studio promotes rapid app development without requiring extensive coding skills. The recent acquisition of Intellibot further strengthens its AI and automation offerings. ServiceNow's commitment to low-code technology positions it favorably for future growth.
ServiceNow (NYSE: NOW) announced enhancements to its Workplace Service Delivery solution, including the Safe Workplace Suite, aimed at facilitating employee returns to the workplace. The company reported a 45% increase in app usage since 2021, with significant adoption of the Employee Health Screening app and Workplace Safety Management tools. Updates include a new Microsoft Outlook Add-In for seamless reservation management and enhanced planning capabilities in the Safe Workplace Dashboard, set for rollout by the end of May and June 2021, respectively.